Wiggle.co.nz Reviews 

Great prices , good website and timely delivery’s even on the other side of the world

I would have given 5 stars, but sadly you are partnering with NZ Post for delivery and they are letting you down. NZ Post is utterly unreliable and we have seen delays of more than 4 weeks at times from NZ Post. They seem to be the only carrier that stops working altogether when there is a lock-down - precisely the time we need our parts to keep the bikes going!

I thoroughly recommend using Wiggle for online purchases of product, and have always found their DHB branded products to be good quality. Being based in NZ, it's always surprising how quickly their products get delivered to me.

Goods still haven’t arrived and the courier partner is unable to track or confirm pickup or delivery. This is rare and could be the fault of the local couriers and having to make multiple calls to check on location of the goods is unacceptable.

Great service and products … parcel arrived quicker from the other side of the world than stuff I have bought locally ! Will definitely use again

Wiggle's prices are good, returns are easy, and over many purchases international shipping has been 100% reliable (albeit not the fastest but no complaints because its free). So what more could you ask of an online seller? Well, the range of items offered for sale is good but a more diverse range of items would be even better. Also, I've purchased multiple items that have ended up being reduced in price shortly after I've made a purchase. That can be kinda demoralizing but hey it is what it is. So overall, Wiggle is great.

I bought a mountain bike from Wiggle two years ago. The price was unbeatable, and the bike was awesome out of the box.
More recently I claimed warranty for cracks to the bike frame. Within two days of contact, I had a brand new frame on its way with no additional charges.

Great product, quick delivery

I am writing this review based on 10 orders in just under 2 years. My orders have always arrived super quick from the UK to New Zealand, never more than 2 weeks and most times within a week.
Only once I received a faulty item (to no fault of Wiggle) and their customer service has been amazing - I got sent a replacement item which also arrived within a week.
I now shop at Wiggle for all my cycle gear.

Wiggle themselves, 5 stars. The shipping company (DHL) that annihilated the main (big) box and all smaller boxes within....yeah...not such a fan of them but to their credit, shipping was fast. I'm a regular at Wiggle and this level of shipping destruction is rare, so I'm still going to order regularly.
Product ordered was some nutrition (half a dozen boxes?) and a couple of bottles of Q10 and electrolytes. Great prices keep bringing me back.

My order went missing after allegedly being delivered. I let Wiggle know as soon as I realised that there was a problem. I am so impressed by their supportive customer response and the systems they have in place to follow up on missing parcels. It all ended well with the courier getting in contact and explaining where my parcel was. All as a result of Wiggle following up with them. Good work and thank you.

Good products purchased with fast delivery time frame

I think as general is a great website. Good products, good prices and fast delivery. Is a little bit shame they put the Free shipping cost lot of higher. I won't order as regular due this cost.

I would give zero or minus if there is that choice. Promised and paid priority/courier service and fast tracked delivery. Ordered on 26th September, dispatched in a week. If a week is the paid priority service for a pair of shoes then what is normal???. Promised and paid faster courier service and used Australian national post service, the parcel still sitting with them(October 9th) that’s a joke of a service and borderline scam. Customer service very very poor, like many others they resume to electronic forms only to which you receive only the same wooden tongue replies. I will never buy again and/or recommend to anyone else.

Wiggle have always been great. They never let you down.

I've been a buyer with Wiggle for about 20 years now and they have never ever disappointed. Their delivery is always fast, the goods are well priced and their returns service is infallible.

Not very impressed. I've shopped with Wiggle for over 10 years now and not had a problem until now. I bought a Primal Gilet, size Large as indicated by the size guide. 106 cm - 109 cm. I have a chest measurement of 105/106cm but I can't do up the zip, the Gilet is smaller than the size guide indicates.. Unfortunately to exchange it for a larger size I must pay $40 postage to return the item to the UK from NZ and then purchase a larger item and pay another $40 postage to deliver the new item. So just a heads up to anyone who isn't familiar with Wiggle's returns policy, if you end up with something that isn't the right size due to the size guide being inaccurate, it will cost you at least an extra $ 80 to effectively exchange the item for a different size. For context, I also bought a Castelli Jersey size XL as indicated by the size guide to fit chest 105 cm and it fits perfectly.I would definitly have to think twice about purchaseing clothing from Wiggle in the future.