Another wonderful product from Wildash. We've had 2 fantastic Icelandic rugs from them. Ordered these 2 seat covers on special offer. They are very comfy. One has corner stitching though, so we have... See more
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Very poor quality of product. Asked for refund, send back (on my expense) items and no communication from WILDASH LONDON at all and no money refunded... They don't reply to my emails - looks like thei... See more
Company replied
Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... See more
Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... See more
Company replied
Company details
Written by the company
Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...
Contact info
2-4 Exmoor Street, W10 5TZ, London, United Kingdom
- 02076177667
- woollies@wildashlondon.co.uk
- www.wildash.london
3.8
Great
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Amazing quality product-
Amazing quality product- I ordered an ice landing sheep bean chair after having sat in one during a vacation stay and fell in love immediately.
Initial communication was a bit slow, but they were super apologetic and nice.
Very, very happy with my purchase.
June 5, 2025
Unprompted review
No reply
I have been trying for a month to contact someone about an order I placed. The order was received but the seat pads were smaller than expected. I am hoping to exchange them for larger ones. Despite 2 emails and multiple WhatsApp messages there has been no reply. There is no answer on the phone number. Has the company ceased trading? Please can someone from Wild Ash contact me?
June 2, 2025
Unprompted review
Everything has been perfect !
April 16, 2025
Excellent customer service and product.
Excellent customer service and product.
My order was only part delivered so I emailed to explain. They responded quickly and sent the product as ordered.
March 27, 2025
TERRIBLE CUSTOMER SERVICE & NO…
TERRIBLE CUSTOMER SERVICE & NO DELIVERY.
Ordered a personalised wooden ruler for my daughter’s birthday Sept 2024, and have continuously chased and asked for updates, to be promised over and over it would be delivered the following week or month with excuse after excuse. Eventually after 7 months they stopped responding to me.
April 1, 2025
Unprompted review
Washed woolies
My order came very quickly and it is amazing! I have the sheepskin seat pads and they have come back all fluffy and clean smells lovely too. fab stuff!! Love it!
March 27, 2025
Amazing product a complete game changer…
Amazing product a complete game changer if you have sheepskin rugs and chair pads highly recommend!
January 31, 2025
Don't ignore the negative reviews
Abysmal experience with Wildash. I was holding off for a long time to write this review in the hope that I will get my refund eventually but looks like this is not going to happen.
It took almost a month and a half to receive my order (bean bag). From the beginning, communication was non-existent. I tried emailing, WhatsApp, calling - you'd have better luck reaching someone on the moon. The owner only responded via the app 'shop' after my repeated attempts to get an update for more than 2 weeks. Turned out the bean bag wasn't even in stock, they had to make one. So I waited and waited, the bean bag finally arrived and I didn't like it so I sent it back (fyi, you have to pay yourself and organise the delivery to send the item back). It has now been 2.5 weeks since the item was delivered to the shop. After my repeated requests, the owner acknowledged the delivery and said the refund has been processed. Which obviously it hasn't. What's more, the owner is now simply ignoring my emails and WhatsApp messages.
I understand you are a small business, but you are a business nonetheless. It is not acceptable to treat your costumers like you do. It is also no way to continue operating like this by refusing to give people their money back
Response to the Wildash's reply:
It took you 2.5 weeks to respond to my initial texts and messages when I was chasing up the order. Therefore please don't make it sound like I was inpatient and demanding an immediate response. This is simply a poor communication on your behalf which you refuse to acknowledge in all negative reviews. Once again turnaround time was not the issue, it was the lack of updates and communication which was the problem.
You have refunded me after 3 weeks of chasing you up and threatening to report you to the trading standards agency which is hardly how a normal refund process should go, don't you think.
February 28, 2025
Unprompted review
Reply from Wildash London
Dear Sasha, I am so sorry you are unhappy with the service you received from us, particularly with regards to our communication. Although we have responded to both your emails and WhatsApp messages, I do understand it can be frustrating when you don't receive an immediate response and we have taken steps to remedy this. As a small business, customer service hours are from 10am to 4pm Monday through Thursday and 10am to 1pm on Fridays. While we do try and respond to messages outside of these hours when we can, I'm afraid we just don't have the manpower that bigger companies do to be able to man the lines 24 hours a day.
With regards to your order, you placed an order for a very unusual beanbag, the Icelandic Longhair Sheepskin Beanbag Chair – Black with Natural White Spotted, which is always a made-to-order item. We hope this is also very clearly written in the product description but although it is written in two areas of the product description that turnaround time is 2-3 weeks, we have taken steps to improve this transparency so that we can manage customer expectations better, so I thank you for the feedback.
Lastly, as advised in our last email, you have been refunded for your returned beanbag. Thank you for your time and have a happy and pleasurable Spring.
Don't bother ordering u get no…
Don't bother ordering u get no confirmation of delivery and paid for next day delivery , ignore your messages n dont pick up phone. Then you get a message number isnt working. Whatapp. You get automated message thats it. Quick enough to take £100 though. I will be getting refund via PayPal. These seem to be scammers ...
March 5, 2025
Unprompted review
Reply from Wildash London
Hello Angie, thanks for taking the time to post a review. Whether good or bad, we appreciate the feedback so it can help us to improve our product listings and transparency as to when and how our products are despatched.
I understand you had ordered this item with a next day delivery on the assumption that it would be delivered the following day of ordering, however, as you ordered an item that was a pre-order item with a 3-5 day turnaround, the item would only have been shipped on a next day service once we'd received it into our showroom in London (after 3-5 days).
Thank you for bringing this up though. As it seems it would be better that we weren't to offer a next day delivery service for items that are on pre-order, so we are modifying our shipping options for pre-order items to avoid confusion.
As discussed via email, your order has been refunded in full. Very best regards, The Wildash Team
Really pleased with my purchase of two…
Really pleased with my purchase of two sheepskin chair pads. they look & feel great!
February 13, 2025
Reply from Wildash London
We’re so happy to hear that you’re pleased with your sheepskin chair pads. It’s great to know they look and feel just as you hoped!
Thank you for choosing us — we hope you enjoy them for years to come.
Beautiful sheepskin seat pads
Beautiful sheepskin seat pads.
Really impressed with the customer service - I had a query over the size of one of seat pads.. they were prompt to reply and willing to exchange at no extra cost, however in the end I decided to keep it for my dog who commandeered it.
February 4, 2025
Reply from Wildash London
Thank you so much — we’re so glad you love them!
It’s great to hear that the sheepskin chair pads look and feel just right. They really do add a cosy touch, don’t they?
Thanks for choosing us — if you ever need anything else or just fancy a chat about more cosy additions, we’re always here!
Sadly I’ve been unable to resolve a…
Sadly I’ve been unable to resolve a problem with six sheepskin seat pads I ordered. Three are lovely but other three don’t match. Contact number is dead. Email doesn’t work and of the two of three WhatsApp’s I’ve sent, all have been delivered, two have been read and all have been ignored. Very disappointing.
February 17, 2025
Great experience!
Great communication and fast shipping, and my items were exactly as described!
January 17, 2025
Reply from Wildash London
Thank you so much for your kind words!
We’re so happy to hear you had a great experience with us. It’s great to know that everything arrived quickly and just as you expected — that’s exactly what we aim for!
Reply from Wildash London
We’re so glad to hear you’re happy with your order. It’s always lovely to know our customers are pleased with their purchases!
Thanks for choosing us
The gloves are incredibly well-made
The gloves are incredibly well-made, and very warm! I am very happy with my purchase
December 16, 2024
Reply from Wildash London
Thank you so much for your lovely review!
We’re thrilled to hear you’re happy with your gloves. Keeping warm in style is exactly what we aim for, so it’s great to know they’re doing the job! 😊
I’ve had a few sheepskins from Wildash…
I’ve had a few sheepskins from Wildash and have always been very pleased with them.
December 11, 2024
Reply from Wildash London
Thank you so much for your continued support!
It means the world to us that you keep coming back — we’re so happy to hear you’ve been pleased with your sheepskins each time. We love having you as a customer!
Another repeat order
Bought as another Christmas present. This is the 3rd order for sheepskins, the quality is always 1st class and the packaging and delivery is great.
December 5, 2024
Reply from Wildash London
Thank you so much for your continued support!
We’re so happy to hear you’ve come back for a third order — that really means a lot to us. It’s wonderful to know the quality and service have been consistently up to standard. We hope the sheepskin makes a perfect Christmas gift! 🎄😊
Delighted with WildAsh as always for…
Delighted with WildAsh as always for their exceptional quality of my British Rare Breed Sheep Rug to add to my collection.
December 24, 2024
Unprompted review
Reply from Wildash London
Thank you so much — that’s wonderful to hear!
It’s amazing to know you’re adding another British Rare Breed Sheep Rug to your collection — that’s proper dedication to cosy living! We’re thrilled that you’re happy with the quality, and it really means a lot to us that you keep coming back.
Thanks for sticking with us — we’re always here if you fancy adding more to your collection! 😊
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