William Davis Homes Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the home-buying process smooth and stress-free. Many people highlight the outstanding customer service, with team members being knowledgeable, supportive, and always willing to go above and beyond to assist with queries and guide them. Consumers appreciate the personalized and efficient support received, describing the overall service as excellent. However, some customers noted concerns regarding home quality, citing issues like badly fitted doors, large snagging lists, and poor workmanship, which led to problems such as mould or creaking floors. A few people also mentioned that promised green spaces on developments were not maintained as advertised, appearing with dead trees and weeds.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers highly recommending the builder for... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing excitement about moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well done William Davis! From day one of going to the house, to consider buying the sales team was brilliant, especially Amanda at the Castle Donington site. She was so helpful, and when we dec... See more

Company replied

Rated 5 out of 5 stars

Yvette has been absolutely lovely throughout our entire journey of buying our first home. She is incredibly caring, supportive, and always willing to help, no matter how small the question. She took t... See more

Company replied

Rated 5 out of 5 stars

Buying a house with WD was a breeze with Debby. Right from enquiry, to the last few weeks before completion. Debby has been really helpful and was patient and supportive with making choices of finishe... See more

Company replied

Rated 5 out of 5 stars

After a setback with a failed chain on another property, we opted to move to a new, William Davis home (after visiting it many times!!). The staff were always polite, happy & helpful and greeted us... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

As one of the best-loved housing developers in the Midlands, William Davis have been building new homes for over 90 years. As a 5 star rated housebuilder for ten years running we put quality and craftsmanship at the heart of everything we do. With an excellent choice of two to five bedroom homes, all beautifully designed inside and out. Our aim is to bring you the best buying experience, the best home, and the best address.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.6

All reviews

(321)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From day one of viewing our new home

From day one of viewing our new home
The staff, namely Rebecca & Claire
Were most helpful and obliging
Having not moved for the last 40 years
It could have been a daunting experience
But thankfully the crew at William Davis made things very easy 🙏
Ironically after looking at the deeds where we have lived for the last 40years we have found out that was also built by William Davis
Need I say more ?
Carry on building lovely and well finished homes guys
Dave & Linda

August 3, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Dave & Linda,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Rebecca and Claire at Prince's Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Mandy made the service great

Mandy made the service great, always followed through with what she say she would do, when she said she would do it. She was easy to get in touch with, friendly and empathetic with what is a stressful process, making us both feel secure and calm with things on the buy side. Thank you Mandy!

The only negative from the process as a whole was when selecting materials for kitchen surfaces and carpets, we were presented with options that were unavailable, which we only found out when we’d chosen them as a preference. This was pretty frustrating given the size of the investment and we didn’t end up entirely happy with either selection but had to make do.

Overall experience 9/10

On the house quality, not been in long enough to know yet (seems great though) but one bit of feedback, modern houses should come equipped with an ethernet port on the top floor connecting to the openreach hub downstairs.

July 25, 2025
Unprompted review
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Reply from William Davis Homes

Hi Simon,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy.

Kind regards,

William Davis

Rated 5 out of 5 stars

After a setback with a failed chain on another property...

After a setback with a failed chain on another property, we opted to move to a new, William Davis home (after visiting it many times!!). The staff were always polite, happy & helpful and greeted us by name, (Nicky and Mandy) which is a nice touch.
The quality of the house build is great (we've visited a lot of other builders too), high spec appliances and since moving in, it has been such a relief to just live.
I would recommend William Davis homes, go check then out!

July 23, 2025
Unprompted review
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Reply from William Davis Homes

Hi John,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Nicky and Mandy.

Kind regards,

William Davis

Rated 5 out of 5 stars

I have just purchased a new property on…

I have just purchased a new property on the Wellington Place development in Market Harborough. Sue and Tracey in the sales office are always so cheerful and helpful. The Assisted Move scheme is a really good idea, which made the whole process much less of a worry, as I had the back up from the sales team and a financial incentive. The house has been finished to a high spec and came with a finished and fully planted garden. I'm very happy with my new house and the support from the lovely William Davis Homes team

July 21, 2025
Unprompted review
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Reply from William Davis Homes

Hi Maxine,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Sue, Tracey and the team at Wellington Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Friendly and helpful 5 star builders

Friendly and helpful 5 star builders. Fab quality and caring staff.

July 22, 2025
Unprompted review
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Reply from William Davis Homes

Hi Jessica,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive.

Kind regards,

William Davis

Rated 4 out of 5 stars

Lacefields Ruddington

Mandy in the Sales Office was lovely - super helpful. The home demo was great - showing me how to use everything and explaining about the property. Very high quality fixtures and fittings.

July 25, 2025
Unprompted review
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Reply from William Davis Homes

Hi Hazel,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Rebecca and Lauren at the Prince’s…

Rebecca and Lauren at the Prince’s Place site are truly assets to the company and just all round great people.
Nothing is ever too much trouble; from advice, to explanations, to panicky late night emails with questions, they’ve always been there to help and it’s been really appreciated. As first time buyers it’s been a very overwhelming process, but they’ve made everything so much calmer and so much simpler, it doesn’t just feel like an exchange and transaction with them, it feels like they truly care and are willing to give us time to chat for hours.
The house itself is beautiful and our dream home, definitely way above any other sites and companies we’ve seen during our home buying experience.

Thanks again for everything!

July 18, 2025
Unprompted review
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Reply from William Davis Homes

Hi Kieron,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Rebecca and Lauren at Princes Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

First time buying experience

Had a really great and swift experience purchasing my first home at Lace Fields.
Dealt mainly with Mandy who was absolutely lovely and super helpful. Also met Jordan who was very helpful too.
Would highly recommend William Davis developments.

June 30, 2025
Unprompted review
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Reply from William Davis Homes

Hi Jake,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy and Jordan at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Bev was a lovely customer services lady…

Bev was a lovely customer services lady .
A credit to her company

July 3, 2025
Unprompted review
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Reply from William Davis Homes

Hi Mr Oldham,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Bev at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Excellent customer service

Agent gave excellent information and advice.
Told us about all the properties and when they were available.

July 5, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive.

Kind regards,

William Davis

Rated 4 out of 5 stars

Very welcoming and informative

Very welcoming and informative. Every question was answered by Mandy. Definitely trustworthy on any information imparting us.

June 28, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy.

Kind regards,

William Davis

Rated 5 out of 5 stars

William Davis Houlton

We are just in the process of purchasing a William Davis home and Yvette & Bev at Houlton have been absolutely fantastic! Nothing has been too much hassle! They have helped us at every possible turn and been so clear with all the options and upgrades. It has made the whole selling/buying process so much easier than it has previously been. Would recommend all day long!

June 28, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Mason,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Bev, Yvette and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Plot 188 Completion

Thank you so much, Mandy! Everything from start to finish has been exceptional so thank you so much 😀

June 27, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Ben,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy and the team at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Our 5* experience with Mark

Mark has provided an outstanding 5-star experience during our two years at Hastings Green. He's consistently friendly, professional, and detail-oriented when addressing any issues with our home. Getting to know him has been a pleasure. Highly recommend!

June 13, 2025
Unprompted review
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Reply from William Davis Homes

Hi Liv,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mark.

Kind regards,

William Davis

Rated 5 out of 5 stars

Mandy was lovely really helped us along…

Mandy was lovely really helped us along the way, anything we needed she dealt with straight away. Highly recommend!

June 7, 2025
Unprompted review
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Reply from William Davis Homes

Hi Chloe,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy.

Kind regards,

William Davis

Rated 5 out of 5 stars

We had Mark and Chris come round to do…

We had Mark and Chris come round to do some decorating with customer care. They were extremely polite and helpful. Were amazing. Thank you so much for all your help.

May 21, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Kieran,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mark and Chris.

Kind regards,

William Davis

Rated 5 out of 5 stars

Great service from Bev

May 17, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Siva,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Faultless!

Recently had Mark from customer care out to do some decorating at the end of defects period on my property. I couldn’t rate him highly enough, friendly, professional and attention to detail was perfect ! Nothing was too much trouble. Touch ups he has done look great. Perfect from start to finish !

May 16, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Hannah,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mark.

Kind regards,

William Davis

Rated 5 out of 5 stars

Excellent service

Excellent service

May 11, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Paul,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive.

Kind regards,

William Davis

Rated 5 out of 5 stars

A faultless experience

An absolutely faultless experience from initial viewing, through to reservation and legal completion. Nothing was too much trouble and I was welcome to view the property as many times as I needed. The specification and finish of the house is outstanding - everybody who has visited has complimented me on my beautiful first home!

I highly recommend William Davis and would like to give specially mention to the sales consultant June who was absolutely faultless throughout the process.

April 28, 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Nathan,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto June and the team at Honeysuckle Rise.

Kind regards,

William Davis

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