Wincanton Reviews 

Excellent communication through emails, texts and the tracking link. Also a phone call from the team to check the suitability of our driveway.

Was a great experience both men were
On the ball would recommend to all

Hottest day of the year and the guys couldn't have been nicer! Seriously appreciated how hard they worked to make sure that my sofa got in and fit where I wanted it.

The company kept me updated on the delivery schedule and gave me a two hour window on the day for the actual delivery.
The delivery team phoned me 20 minutes prior to arriving and were very helpful and polite.

The guys were lovely, polite,professional, happy even during pouring of rain couldn't ask for more absolutely fantastic

Second time Wincanton have delivered to us. Both times the teams were friendly, on time and efficient. Plus great communication.

Polite and friendly delivery staff. They brought the good to exact room you require it.

Great choice of delivery dates, well informed of delivery time, lovely and helpful drivers, would definitely use again!

Fantastic communication great delivery .. brilliant experience from buying to taking delivery … thank you

Professional and courteous

The Wlncanton delivery team were friendly, helpful, polite and professional. They carried the boxes into the house and left them where indicated. I was impressed by the excellent text and email communications that I had received from Wincanton about my delivery prior to the date of the delivery.
Unfortunately, due to circumstances beyond their control, the delivery team arrived with my boxes later than the initially scheduled time slot, but I was kept fully informed of the fact that they had been delayed and I was kept fully informed of their progress. The team arrived within the later time slot that had been scheduled. The team leader gave me a courtesy phone call about 15 minutes before they arrived with the delivery. The team were very apologetic for the delay, but as I mentioned, I had been kept fully informed of the revised delivery time slots, so it certainly wasn't an issue as far as I was concerned. Many thanks to Wincanton and to their delivery team for their excellent service.

Wincanton kept us updated re. two recent deliveries we had via texts within a two hour window with updates due to any delays. They also included a telephone number in their messages, so you could speak with someone in person as an option. I did this when booking the deliveries and the team were very helpful. We are situated in a small village at the end of Cornwall with incredibly narrow, winding roads. The delivery team navigated these incredibly well, even though it must have been difficult. Both delivery teams were professional, efficient, polite and friendly. I would highly recommend this service.

Appalling service. Firstly the tracking system did not work so we were unable to plan the day. The order was incomplete and no explanation as to why a key part of the delivery was missing. We were not given a further delivery date so are still left without our items. The delivery team did not assemble the components which we had paid for and we are now left in limbo. Absolutely atrocious!

Really nice delivery chaps, did a great job 👍🏼

Helpful polite accommadating

The guys that delivered my furniture were amazing. Unpacked everything and set everything in place. Took away the rubbish. Kind and helpful. Best delivery apart John Lewis!

Totally, totally unprofessional.

Order placed with Soho Home weeks ago. Taken forever to deliver and then cancelled last minute. Completely no trust

I was scheduled to have a delivery on 8th May. This day was requested many weeks ago. I took a day off work to ensure I would be in the house to receive my new Loaf sofa. My appointment was for 3.15pm. 3.15pm comes and goes and check the delivery is now moving back every 1 hour to 6pm. A man from the delivery team calls me to tell me he will be with me in 20 mins.. 20 minutes later two men turn up in a large van, first question he asks me is whether they can deliver it to the kerb side and if I can take it inside and assemble it. This is a huge sofa..Which I declined, as clearly this is their job . Then he speaks to the driver and suggests he has driven too many hours for the day and they cannot deliver the sofa. I am shocked as they have driven to the outside my house and refused to deliver it. They get into their van and drive off. They were extremely rude and did not explain the situation well. This is possibly the worst service I have ever received from anybody. This just beggars belief why Loaf would use this terrible company! I am extremely angry about this situation. The number left for the furniture team is meant to be open Monday - Saturday, what a surprise I cannot get through. Full complaint going to Loaf!

Great communication and kept in touch all the way through.