WindowDoorParts.comReviews 

898
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing els... See more

Rated 1 out of 5 stars

Ordered door parts for sliding glass door July 25, 2020, received confirmation of payment and shipping charge with an approximate delivery date of 10 days. Emailed company and was told within 45 days,... See more

Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing el... See more

Rated 3 out of 5 stars

I received the wrong order....not what I ordered. I ordered ORDER CONFIRMATION WindowDoorParts.com 30 West Salisbury Street Williamsport, Maryland 21795 United... See more

Company details

Information provided by various external sources

Since 1976 our Family owned and operated companies have developed a reputation for superior customer service, quick shipments, low prices, and huge inventories. We invite you to enjoy your shopping experience with us and take comfort knowing we still adhere to the old fashioned family values that you are used to and personal service you deserve.


Contact info

1.8

Poor

TrustScore 2 out of 5

898 reviews

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No history of asking for reviews

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1.8

All reviews

(898)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent product perfect fit from…

Excellent product perfect fit from online drawing description. Only negative was time it took. It was a small order and took about 16 weeks.

December 31, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Hi Roy,
Yes, thank you for the review I understand we had an issue with your PayPal we are glad we got everything straight though and you are happy. :)

Rated 1 out of 5 stars

Slow

I ordered parts from here in July and did not receive them until the middle of October. I ended up not charging the client for the material due to the long wait they had for their door repair.

December 30, 2018
Unprompted review
Rated 3 out of 5 stars

I received the wrong order....not what…

I received the wrong order....not what I ordered.
I ordered
ORDER CONFIRMATION
WindowDoorParts.com
30 West Salisbury Street
Williamsport, Maryland 21795
United States
PHONE: 301-223-1921
INTERNATIONAL: (301) 223-6049
FAX: (301) 223-6427

Order #93565
STATUS: Processed
DATE: 12/09/2018, 07:20 PM
PAYMENT METHOD: Credit/Debit Card
SHIPPING METHOD: Standard Shipping
Customer:
PHONE: 406-661-2847
COMPANY: Cherie Caverly
Bill to:
Cherie Caverly
712 Lewis Ave
Billings , Montana 59101
United States
406-661-2847
Ship to:
Cherie Caverly
712 Lewis Ave
Billings , Montana 59101
United States
406-661-2847
Product Quantity Unit price Subtotal
Amerock BP4468PWT 1-1/4" Ambrosia Square Knob Satin Nickel Finish
CODE: BP4468PWT
12 $4.96 $59.52
Subtotal: $59.52
Shipping cost: $10.95
Total cost: $70.47
Not AmerockBP 1337PWT and need to return
Cherie Caverly

December 29, 2018
Unprompted review
Rated 3 out of 5 stars

Shipping was much later than…

Shipping was much later than advertised. When I attempted to call the company, I was informed via recording that their phone lines were not working and that I should email. I emailed and was answered the next day telling me that my item would be shipped within the next few days and it was.

December 22, 2018
Unprompted review
Rated 2 out of 5 stars

When I placed my order

When I placed my order, the website stated that the parts were in stock. After waiting nearly a month, I contacted them and they said the parts had to be manufactured and would be shipped once they were done. Another two weeks passed before I finally got the parts. The parts I ordered were replacement rollers for my sliding patio screen doors. They had a metal body that clipped in, but the parts weren't an exact match and the slot that clipped in wasn't as big as the originals, so each one had to be hammered into place with a punch. Unfortunately, this company is the only place I could find the parts so it was either them or replace all my screen doors.

December 22, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

The key point you made Robert was "this is the only place I could find the parts". That particular roller, as you were told, was purchased in bulk by a large plumbing supplier and we had to make more. You stated that "or replace all my screen doors". Also, this was back in August when you ordered. I guess you were bored over the Holidays.

Rated 5 out of 5 stars

Very fast turnaround on my order

Very fast turnaround on my order. Good quality product delivered.

December 20, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Wow! Thank you for that comment.

Rated 5 out of 5 stars

THEY HAD THE PARTS THAT I NEEDED AND…

THEY HAD THE PARTS THAT I NEEDED AND GOT THEM SENT OUT QUICKLY. GREAT TO DO BUSINESS WITH.

December 20, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

So nice of you to say David. We hope you will come back to our online store.

Rated 5 out of 5 stars

I am extremely happy with my purchase…

I am extremely happy with my purchase from windowdoorparts. For three reasons.
1. The product was exactly how it was described. I have a older sliding glass door and it has been difficult to find parts of the same dimension. However with the measurement diagram i was able to find the perfect replacement.
2. I accidently placed my order twice because of bad reception on my phone. However windowdoorparts recognized that and canceled the 2nd order before it was shipped.
3. Because the order was canceled the money was immediately transferred back to my bank account.
Thank you very much.

December 19, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Doug, we really appreciate you taking the time to give us such a nice review. :)

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