WindowDoorParts.com Reviews 

898
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing els... See more

Rated 1 out of 5 stars

Ordered door parts for sliding glass door July 25, 2020, received confirmation of payment and shipping charge with an approximate delivery date of 10 days. Emailed company and was told within 45 days,... See more

Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing el... See more

Rated 3 out of 5 stars

I received the wrong order....not what I ordered. I ordered ORDER CONFIRMATION WindowDoorParts.com 30 West Salisbury Street Williamsport, Maryland 21795 United... See more

Company details

Information provided by various external sources

Since 1976 our Family owned and operated companies have developed a reputation for superior customer service, quick shipments, low prices, and huge inventories. We invite you to enjoy your shopping experience with us and take comfort knowing we still adhere to the old fashioned family values that you are used to and personal service you deserve.


Contact info

1.8

Poor

TrustScore 2 out of 5

898 reviews

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No recent history of asking for reviews

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1.8

All reviews

(898)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

IT toke way to long to get the part

IT toke way to long to get the part. had i known the time line i never would have ordered

October 17, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

You only ordered (2) Spiral Tube Balances which we mention on our website can take up to three weeks because they are custom made to order. It is difficult to make a run for just (2) balances. Here is what is on the website, Doug:
Our Window Spiral Tube balances are custom made to perfection for your windows. We stock many many sizes and color bearings but the combinations are literally infinite so please allow up to 3 weeks for some window balances. You may contact us for stock information at service@WindowDoorParts.com or 800-834-2487.

Rated 5 out of 5 stars

you had the part i needed at a lower…

you had the part i needed at a lower cost than I could get it from house manufacturer. ordered it and received it quickly. would recommend this company to anybody

October 17, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thank you, Charlie, we typically have a 24hr turn-around on parts unless they are custom made then we state on the website. Please come back. :)

Rated 4 out of 5 stars

Took a while to get my order

Order came as ordered and well packaged. My only reason for a 4 star and not a 5 was it took about 40 days to receive

October 16, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thanks Greg, you ordered custom parts and we state on the website how long it takes. Thanks again for your review.

Rated 5 out of 5 stars

It was very easy to order and product…

It was very easy to order and product arrived in a few days. Unfortunately I had ordered the wrong size part and returned it. The credit was done in a timely manner. The correct part was ordered and arrived in a couple of days. Staff was very friendly and helpful

October 15, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you so much, Garret! :)

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Prompt delivery. Would not hesitate to use the service again.

October 15, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you, Paul, we appreciate the kind words. :)

Rated 5 out of 5 stars

Excellent fit

Excellent fit, perfect for my windows.

October 14, 2018
Unprompted review
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Reply from WindowDoorParts.com

Great, we love a happy story Bruce. :)

Rated 5 out of 5 stars

The Right Stuff!

The right, hard to find parts at a reasonable price, in a timely manner. Thank you!

October 14, 2018
Unprompted review
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Reply from WindowDoorParts.com

We pride ourselves on our huge inventory and 24hr quick ship. Thank you Don.

Rated 1 out of 5 stars

Placed an order 4 weeks ago

Placed an order 4 weeks ago. They shorted me window parts. Contacted customer service. They said they would send me the missing parts - they then sent me the wrong parts. Contacted customer service again. They said they would send me the correct parts Asap. I contacted them 8 days later. They said their inventory was incorrect and the parts are out of stock. Still no parts.

October 13, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Hi Jake, you seemed pleased from your final email. Sorry you are not happy.

JAKE: Parts arrived about 5 min ago. Thanks.

Rated 5 out of 5 stars

Received the product on time and in…

Received the product on time and in good condition

October 12, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thank you for such a nice review. Thank you for noticing our quick shipping. :)

Rated 5 out of 5 stars

Good product

Good product. Fast shipping. Thank you!

October 12, 2018
Unprompted review
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Reply from WindowDoorParts.com

Perfect. So glad you are happy David and look forward to you coming back to our online store.

Rated 5 out of 5 stars

Outstanding service.

Outstanding service.
Perfect part match.
Excellent prices
User friendly website.

Highly recommend!

October 10, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thanks so much, David, we appreciate your kind words. :)

Rated 5 out of 5 stars

The ONLY place to have the right parts.

This was the ONLY site to have the parts I needed. I called to check out shipping rates and dates as my situation was a bit urgent. I was told that everything I needed would be shipped that p.m. and arrive in 2 days. And it was. The product needed a small fine tuning since my really old sliding door had used a slightly different mounting technique.

October 9, 2018
Unprompted review
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Reply from WindowDoorParts.com

Excellent! Thank you for such a nice review Wayne. :)

Rated 5 out of 5 stars

Great professional work!

Great professional work!

Ordered a pair of channel balances for my > 10 yr old slash window in the bathroom. Easy to figure out what to look for on WindowDoorParts.com. Parts looked great when received and were installed like a breeze because they fitted so well. Thank you.

October 8, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you so much, Happy!! :)

Rated 3 out of 5 stars

I ordered online on 9/21 did not…

I ordered online on 9/21 did not receive an order confirmation until 9/26. As of 10/6 I still have not received my order.
As it turns out the post office did have the package on 10/1 and did not leave me notice.
The product was exactly what I ordered.

October 6, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

There is something wrong Steven because the order goes directly into the database. Also, if you would have checked the tracking on your emailed invoice you would of seen that it shipped and was delivered. Customer service will contact you as it is coming up as received:
Tracking Number: 9400110200864183744341
On Time
Expected Delivery on
FRIDAY
28
SEPTEMBER
2018
See Product Information

Status
Delivered
September 28, 2018 at 3:09 pm

Delivered, In/At Mailbox

RIGBY, ID 83442

Rated 5 out of 5 stars

Exceptional

Exceptional! Price was right, shipping was fast, and the parts were perfect. I was impressed that all three operation handles were lubricated! Would order again if needed window door parts.

October 5, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Wow! Thanks so much for the kind review, Etta. :)

Rated 3 out of 5 stars

What should have taken 5 minutes to…

What should have taken 5 minutes to replace my screen door latch took a hour. I had to file it down in two places for it to fit the bracket. I had to cut the corner of it for handle bolt to pass through it.

October 4, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Hi Dean,
When we hear this type of complaint the customer typically ordered the wrong replacement item. We are always hear to answer technical questions and we are sorry you had such a difficult time.

Rated 4 out of 5 stars

Patio door handles fit as expected

The patio door handles arrived on time; and fit as per the measurements. The material is wood and metal. I am concerned about the black metal handle on the outside scratching (already had when I dropped it) and not holding up in the weather. But I am keeping the handles and hoping they will look nice for a long time.

October 3, 2018
Unprompted review

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