I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... See more
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Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... See more
Company replied
I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... See more
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... See more
Company details
Written by the company
We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves
Contact info
255 Corinium House, Corinium Ave, Barnwood point , GL43HX, GLOUCESTER, United Kingdom
- 01452699779
- Enquiries@wolfcreek.uk
- www.wolfcreek.uk
3.1
Average
125 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Two boards
Made an order for 2 boards via there website. They were as described very happy with our purchase. They arrived the next day well packed. I would have no problem recommending them to friends.
September 16, 2021
Reply from Wolf Creek uk
Thanks Dean, Always great to hear 😊
Reply from Wolf Creek uk
Thanks Paul it was our pleasure. Have a great time on your board and please call back anytime
Bought 2 paddle boards all next day…
Bought 2 paddle boards all next day delivery. Fantastic quality boards and excellent follow up service for lost paddle experience!! Ian was great and I highly recommend them.
August 30, 2021
Unprompted review
Reply from Wolf Creek uk
Thanks and enjoy using your boards in the future, just keep a hold tight of those paddles 😉 Please call back anytime
amazing
amazing! love my board so much, it's so sturdy and well-built and looks great too!
August 29, 2021
Reply from Wolf Creek uk
Thanks Grace, Have an amazing time making new memories on your board
excellent customer service
bought my new isup board from here, excellent customer service! and loving my new board 😍 thanks very much, highly recommended 👍⭐⭐⭐⭐⭐
August 25, 2021
Reply from Wolf Creek uk
Thank you for putting your trust in us. Please call back anytime and we hope you continue to enjoy your board 😊
Outstanding customer care
The customer service at wolf creek has been outstanding.
We had an issue with one of our new boards and it was sorted immediately.
We were even offered a loan board whilst our replacement arrived.
Thank you wolfcreek
August 23, 2021
Reply from Wolf Creek uk
Thank you for your kind review Karen, Please let us know if there is anything we can help you with in the future 😊
I brought the board and it arrived the…
I brought the board and it arrived the next day! Communication was very good. Had an issue with a damaged pump following delivery and Ian sent out a replacement on next day delivery and very apologetic.
Customer service excellent I definitely recommend Wolf Creek!!
August 18, 2021
Reply from Wolf Creek uk
Thanks Neil. Unfortunately we do not always get it right first time but we do whatever it takes to put things right for our customers as quickly as possible
Reply from Wolf Creek uk
It was our pleasure. Please call back anytime
Brilliant company
Brilliant company, Ian responds very quickly to emails. We bought 3 paddle boards and are having soo much fun with them. They are solid, very good quality we are delighted with our purchase and the service we have received with wolf creek.
August 11, 2021
Reply from Wolf Creek uk
Thanks Andrew for such great feedback, We hope you continue to enjoy your boards
Reply from Wolf Creek uk
Thanks for your feedback, Please call back anytime
Fantastic Customer Service
Outstanding Customer Service. Amazing products with a super amazing warranty. Great quality paddleboard at a good price.
August 5, 2021
Reply from Wolf Creek uk
Thank you David for such great feedback, Please call back anytime
Reply from Wolf Creek uk
Thanks Richard, We hope the sun continues to shine for you, Call back anytime
Easy to communicate with
Easy to communicate with. Personal delivery service.
Tried the board over this weekend and all great so far.
July 20, 2021
Reply from Wolf Creek uk
Thanks Andrew, Please call back anytime
Ian was really easy to deal with
Ian was really easy to deal with, very helpful. And a great product. 👌🏻
July 16, 2021
Reply from Wolf Creek uk
Thanks Wayne and I hope you had a great weekend on your board, call back anytime
Excellent board
Excellent board! Everything is in perfect working order, and I can't praise the service at wolfcreek enough! 10 out of 10 cheers!
July 13, 2021
Reply from Wolf Creek uk
Thanks for such a great review Chris and happy paddling 😊
Reply from Wolf Creek uk
Thanks Rhydian, please call back anytime 😊
Reply from Wolf Creek uk
Thanks Lee, it was our pleasure!
Good to find a local company with a…
Good to find a local company with a excellent customer service and a 6 year warranty on paddle boards. Delivery within 24 hours and delivered by Ian who also rang in morning to advise me on all the tracking for my purchase.Happy times ahead, thanks wolf creek.
July 1, 2021
Great quick delivery
Great quick delivery, board looks good, been out on a choppy lake and is very stable, everything works as it should. Very happy with it.
June 30, 2021
Reply from Wolf Creek uk
Thanks Lee for your reveiw, it was our pleasure
Great board and great company.
The staff at wolf creek were great before I ordered and answered all my questions. The board arrived in only a few days and is awesome. Very stable and perfect for me as a beginner. Great board and great company. Thanks so much.
June 26, 2021
Reply from Wolf Creek uk
Thank you Chicka and please call back anytime
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