I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... See more
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Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... See more
Company replied
I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... See more
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... See more
Company details
Written by the company
We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves
Contact info
255 Corinium House, Corinium Ave, Barnwood point , GL43HX, GLOUCESTER, United Kingdom
- 01452699779
- Enquiries@wolfcreek.uk
- www.wolfcreek.uk
3.1
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bought are Second Paddle Board with…
Bought are Second Paddle Board with Wolf creek with the same outstanding service as the first . The board is top quality as promised ... I would and have been recommending Wolf Creek to my freinds ... keep up the good work guys 🐺
May 9, 2021
Reply from Wolf Creek uk
Thanks for your continued support Mike, if we could rate you 5⭐ also we would ☺
Absolutely outstanding service
Absolutely outstanding service, I’ve ordered 2 paddle boards and delighted with both, ordered and delivered within days, would highly recommend Wolf Creek
May 8, 2021
Reply from Wolf Creek uk
Thanks for being so understanding Kelley and for supporting us as a returning customer 😊
Reply from Wolf Creek uk
Thanks Nick, and please call back anytime
Great quality product at a good price
Great quality product at a good price, delivery was fast and good communications.
Thanks for a great paddle board that the grandkids and I will have alot of fun on.
The free gift (Waterproof phone case and strap)was a nice surprise 😎👍
May 8, 2021
Reply from Wolf Creek uk
Life is about making memories Terry, thank you for choosing us to help you make yours with your grandchildren ☺
Call back anytime
Exceptional
Outstanding service. Went to alot of trouble to get the order and special delivery a right. Really helpful and patient on the phone.
Highly recommend.
May 8, 2021
Reply from Wolf Creek uk
Thanks Matthew it was our pleasure and we hope your son has a great birthday 🎉
ian s advicr was excellent looking…
ian s advicr was excellent looking forward to getting on water 😊
May 8, 2021
Reply from Wolf Creek uk
Thanks Andrew and call back anytime should you need any help or advice, happy paddling 😊
Great service from ian
Great service from ian, ordered and delivered the next day even tho i had missed the 2pm cut off for next day delivery. Perfect board just for what i need. Very impressed
May 6, 2021
Reply from Wolf Creek uk
Thanks Dawn, We are so glad you are happy with your board. Please call back anytime
Fantastic service from this company
Fantastic service from this company. Called prior to placing an order to ask a few questions questions, super helpful and j was delighted to find a personal note relating to my conversation on the order form. Highly recommended.
May 5, 2021
Reply from Wolf Creek uk
It was a pleasure speaking to you Natalie and to answer your questions. Please call back anytime 😊
Great service
Great service. Phoned the morning of ordering with the delivery day. Arrived on time. Very personal service. Thank you Ian.
May 5, 2021
Reply from Wolf Creek uk
You are more than welcome, Happy paddling 😊
Reply from Wolf Creek uk
Thanks Andy 😊Please call back anytime
Superb service and quality!
I got a superb service. Delivery was very quick and efficient, and the paddle board is of great quality. I look forward to many hours of adventuring. Many thanks
May 3, 2021
Reply from Wolf Creek uk
Thanks for such a great review James, you are more than welcome. Call back anytime
First class service
First class service. Next day delivery, excellent communication and great product. We will certainly be recommending Wolf Creek to friends and family 👍 Best customer service we’ve received in a very long time 5*
May 2, 2021
Reply from Wolf Creek uk
Thanks for such a great review Andrew
Reply from Wolf Creek uk
Thanks Rachel, We are extremely proud of what we do at Wolf creek UK so it's always great for us to have such good feedback, please call back anytime 😊
Communication was excellent as was the…
Communication was excellent as was the board when unpacked and inflated. No problems at all
April 29, 2021
Reply from Wolf Creek uk
Thanks Michael, please call back anytime
First board ordered
First board ordered. Slight hiccup with delivery but that was down to me living in a field. Good communication from Ian and well pleased with board purchased. Can’t wait to try it out now.
April 27, 2021
Unprompted review
Reply from Wolf Creek uk
Thanks Mick and apologise on behalf of UPS. Good luck on your maiden voyage
Awesome all round 👏
April 27, 2021
Reply from Wolf Creek uk
Thanks Nikki, it helps that we have such awesome customers :)
Excellent service
Excellent service, Ian was a big help highly recommend to use wolf creek!
April 27, 2021
Excellent customer service
April 26, 2021
Reply from Wolf Creek uk
Thanks Sian, Please call back anytime
Great customer service and quality product
Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board arrived as promised, on time. Came well packaged. Upon receipt we inflated the board to check it, all ok. We are really pleased with the quality, now to hit the water. Thank you, fully recommend.
April 21, 2021
Unprompted review
Reply from Wolf Creek uk
Thanks Hayley for such a great review, it was our pleasure. Please call back anytime
Really friendly and easy to deal with
Ian offered great advice, assistance and service in selecting the best and most suitable beginners board for my daughter. No question was too much and I learned a lot in the process. Everything was completed on time and the board arrived as stated. Everything seems to be perfect and she can’t wait to try it when the better weather arrives. We would recommend wolf creek to everyone.
April 14, 2021
Reply from Wolf Creek uk
It was our pleasure Keith, and we are happy to answer as many questions that you may have. We know how important it is to find the right board for your individual requirements. I hope your daughter had a great birthday and she is out on her maiden voyage really soon!
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