I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... See more
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Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... See more
Company replied
I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... See more
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... See more
Company details
Written by the company
We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves
Contact info
255 Corinium House, Corinium Ave, Barnwood point , GL43HX, GLOUCESTER, United Kingdom
- 01452699779
- Enquiries@wolfcreek.uk
- www.wolfcreek.uk
3.1
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Spot on
Spot on! Read all the fantastic reviews and can only say - it is all true.
Great service and support ;)
March 5, 2021
Reply from Wolf Creek uk
Thanks for the review Emiliya and i hope you managed to stay dry on your first paddle. Please come and see us again soon :)
Reply from Wolf Creek uk
Thank you again. Please call back anytime and I'm sure we can offer you another great deal. We definitely like to reward our loyal customers
Received really quickly and is great…
Received really quickly and is great value . Lovely touch with some added extras.. phone case and t shirt . My daughter can’t wait to use it
Thanks
March 3, 2021
Reply from Wolf Creek uk
Thanks Leanne, We are pleased you and your daughter are happy with your board. It was a pleasure working with you :)
very easy purchase
very easy purchase. very good customer service and advice. great communication throughout the purchase and superfast delivery. would definately use wolf creek again...
March 1, 2021
Reply from Wolf Creek uk
Thank you Geoff, it was a pleasure. Please call back anytime 😊
I was struggling to find a paddleboard…
I was struggling to find a paddleboard in our price range for our family of beginners, due to there just being so many makes/models and prices around.
Ian asked questions and showed an interest and made me feel comfortable and happy to purchase from wolf creek. I am glad I didn't buy our first paddleboard from anywhere else. I highly recommend. Thanks again Ian. 😊
February 26, 2021
Reply from Wolf Creek uk
Thank you Gill. It was our pleasure to work with you to make sure you received the right board and service. Please call back anytime and thanks again for choosing Wolf creek UK 😊
Reply from Wolf Creek uk
Hi Ian,
We feel 2 stars is a little unfair considering the customer service you received for your 2 boards, and the fact we offer a 6 year warranty compared to the 12 months you would have received on the other said website. We are a small family business, but we more than make up for that with our customer service and warranties, to which we are extremely proud. We believe at the time of sale and receiving your boards you were more than happy, so to see this review is disappointing for us, but we respect your opinion and welcome you back anytime. Good luck in your new adventures
Happy Customer
Fantastic prompt service with a lovely personal touch. Can’t wait to get out and use it.
February 21, 2021
Reply from Wolf Creek uk
Hi Michael, Good luck and thank you for a review. Please send us some pictures of your new adventures so we can share them on our social media, please call back anytime.
Paddle board Wolf creek
Excellent customer service. Advice on board and delivery was super quick. Also received free gifts and a thank you card.
February 20, 2021
Reply from Wolf Creek uk
Hi Scott, Thank you and I hope your son had a great birthday, please come back and see us anytime
Outstanding, excellent Company
I can 100% recommend this company, value for money and customer service is outstanding, I had to contact Ian as there was a blip on the courier side, and delivery of my paddle board but this was rectified in such a fantastic manner, I felt reassured and I will be using Wolfcreek again in the future
February 18, 2021
Reply from Wolf Creek uk
Hi Susan, I'm glad you still managed to enjoy your birthday and you get to have lots of new adventures on your board soon, come back soon
Bought a scout blue board of Ian
Bought a scout blue board of Ian . fantastic board and great service .will definitely be getting another from wolf creek .allun
February 16, 2021
Unprompted review
Reply from Wolf Creek uk
Hi Allun,
Please come back anytime and I'm sure I can do you a good deal on a second board, happy paddling
Received my Amigo board today and can’t…
Received my Amigo board today and can’t wait to take it out on the water. Thank you Ian for all your advice and guidance great customer service. Just love my paddle board.🌊😊
February 16, 2021
Unprompted review
Reply from Wolf Creek uk
Hi Gillian, It was lovely helping you pick the best board for you and I hope you manage to get out on it really soon, we would live to see some pictures!
Excellent value for money and great…
Excellent value for money and great customer service. Thanks very much.
February 9, 2021
Unprompted review
Reply from Wolf Creek uk
Hi Marc,
Glad you are enjoying your board, please call back anytime
Great board
Great board, quick delivery and above all else amazing customer service. Literally couldn't ask for more.
Highly recommended.
February 9, 2021
Unprompted review
Reply from Wolf Creek uk
Thank you for such great feedback, please call back anytime John!
Highly Recommend
I recently called wolf creek in regards to boards for my paddlesports buisness, I wanted a budget board but a good board!
After speaking to Ian i decided to for 2x funwater Amigo boards
this meant myself and a novice could test them out and give them a realistic review.
I was pleasantly suprised and had no complaints ( and in my head I was comparing it to a premium fanatic board)
Wolf creek had a quick turn around and offer a 6 year warranty on all boards will definitely use again
February 1, 2021
Reply from Wolf Creek uk
Thanks Dave and we hope to work more with such a fantastic business like white water ways in the future
Recommended in all areas of customer…
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the handwritten thank you card ... a truly personal touch! We are delighted with our SUP Board purchase. Thank you.
January 29, 2021
Fantastic service.Really good value…
Fantastic service.Really good value paddle board deal.Bought as a birthday gift.Fast,efficient and excellent customer service.Absolutely recommend😊
January 22, 2021
Reply from Wolf Creek uk
Thanks Fiona, we hope your daughter has an amazing birthday and really enjoys her new board. Please call back anytime
Brilliant service
Brilliant service. I ordered in the morning. had a phone call a couple of hours later. The board was delivered to my door within eight hours of ordering.
Have inflated board everything seems to be great. Not used it yet as it is only the third week of January. roll on spring time.
January 18, 2021
Reply from Wolf Creek uk
Thank Paul. It's actually really nice for us to meet our customers so the pleasure was all ours, good luck on your maiden voyage and call back anytime
Brilliant service and price also quick…
Brilliant service and price also quick postage, it arrived in two days.
Bought a board for my husbands 60th birthday in February whilst the sale was on . I was a bit unsure about buying it so early because if there was something wrong with it I might not be able to do anything about it.
I contacted them and they where really nice and said they would put a note against my order so if there was a problem they would sort it out for me. What more could I ask for thank you.
I would defiantly recommend this company.
January 6, 2021
Reply from Wolf Creek uk
Thanks Maria, if you have any issues after February please let us know and say Happy birthday from everyone at Wolf Creek UK
Stand up paddle board
Excellent service. Ordered a Stand up Paddleboard on December 26th. It was delivered 4 days later on December 30th. Very well packaged . Quality of the board is fantastic. I would highly recommend Wolfcreek uk, there service is second to none.
January 2, 2021
Reply from Wolf Creek uk
Thanks Andy, Glad you are pleased with your board and just as important to us our service, Please call back anytime
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