I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... See more
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Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... See more
Company replied
I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... See more
Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... See more
Company details
Written by the company
We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves
Contact info
255 Corinium House, Corinium Ave, Barnwood point , GL43HX, GLOUCESTER, United Kingdom
- 01452699779
- Enquiries@wolfcreek.uk
- www.wolfcreek.uk
3.1
Average
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Definitely five stars
Definitely five stars. Fabulous service and very prompt replies on Messenger and email to my queries. A big purchase for me so being able to pay over three payments definitely helped.
I looked at a lot of boards, some a lot cheaper. Glad I went with Wolfcreek UK
April 12, 2021
Superb company
Superb company. Customer service is amazing. I had a query with an order and had a phone call back within minutes on a Sunday..... And a bank holiday. Great paddle board, good quality. Will definitely use this shop again.
April 11, 2021
Excellent service and product's at a…
Excellent service and product's at a very good price defiantly come back to this site
April 11, 2021
Outstanding customer service
If I could give 10 stars I would. Ordering was easy and delivery very quick. Had a problem with a pump and Ian went over and beyond to get it sorted. Absolutely fabulous customer service. Will definitely recommend and use again in the future
April 5, 2021
Absolutely love my new board and great…
Absolutely love my new board and great service too 👏👏
April 3, 2021
Excellent company
Ian was amazing and his recommendation was fantastic , a paddle board the whole family could use. The family absolutely love it, and the personal touch didn't get missed when the item was delivered. Thanks Ian 😊
March 30, 2021
Excellent customer service and really…
Excellent customer service and really quick delivery.
March 30, 2021
Reply from Wolf Creek uk
Thanks Gary, please call back anytime
Excellent experience
Purchased 2 paddle boards and they arrived within 24hrs, excellent service from Ian through the whole process, especially with all my daft questions on first inflation, would definitely recommend and will be using going forward.
March 26, 2021
Unprompted review
Reply from Wolf Creek uk
Thanks Fraser, and no question is daft. That's why we are here even after the sale. Do not hesitate to contact us if you need any more advice
Best suppliers of SUP boards
These guys are fantastic from the first moment of looking they were friendly and helpful with next day delivery I honestly couldn't rate them any higher
March 26, 2021
Reply from Wolf Creek uk
Well we certainly couldn't ask for a better review William, thank you. Enjoy making fantastic memories with your new board
Excellent customer service and advice…
Excellent customer service and advice when purchasing our first paddle board for family use. Arrived next day. Can't wait to try it out. Definitely recommend Wolf Creek.
March 22, 2021
Reply from Wolf Creek uk
Thanks Paul and good luck on your maiden voyage for you and your family
Great customer service
Great customer service, Ian advised me on the best SUP for a beginner and answered all my queries, with no pressure to buy.
Quick delivery
My new board looks great
I can’t wait to get out and use it!
I highly recommend.
March 21, 2021
Reply from Wolf Creek uk
It was honestly my pleasure, Please call back anytime!
Ian was very helpful from the outset. Nice board at a great price!
Ian was very helpful from the outset. No hard sell, just good friendly advice.
He gave me the confidence to finally make my choice, and I chose the Glide board. Really impressed with the service, and more importantly the quality of the board and accessories. It’s not a cheap board, it’s good quality at a very affordable price. I would recommend the board and the company, and will return to buy another, I am sure.
March 20, 2021
Reply from Wolf Creek uk
Thanks Richard I'm glad you are happy with the board you chose. We do our best to try to make sure every customer walks away 100% happy they have the correct board for them, You are most definitely welcome back anytime
Would highly recommend
Would highly recommend! There was an issue with delivery (not in any way the fault of Wolf Creek) but Ian did absolutely everything he could to fix the situation. Wolf Creek are one of those companies that genuinely care about the product and the service. Ian was fantastic and in the end, regardless of the issue, I was super impressed. I would 100% check them out if you're looking for a paddleboard. The board I got is absolutely beautiful and I couldn't be happier.
March 19, 2021
Reply from Wolf Creek uk
Thanks for the review Kirsty. Don't forget to send us some pictures of you out and about on your adventures!
Absolutely first rate customer service
Absolutely first rate customer service. I would highly recommend this company. Ian was able to answer my questions and offered helpful advice. Once my order was placed, my new board turned up within a couple of days containing everything including a bonus waterproof phone pouch. There was also a personalised hand written card, which proves I wasn't just another faceless customer but valued. Will definitely be purchasing again from here.
March 18, 2021
Reply from Wolf Creek uk
Thanks for the great review Pip. All our customers are valued and welcome back anytime. You are certainly included in that, Welcome to the wolf creek community!, Thanks again
After a long process of research I…
After a long process of research I decided to place an order for 2 boards with Ian back in January. His customer service was outstanding and the boards arrived within a couple of days.
Finally went out on the boards yesterday and the build quality seems strong. Myself and my daughter enjoyed ourselves!
If you are unsure on what you're buying just ask the question.
Thanks again. Will be back soon for my wife's and I know my friend will be ordering soon too!
Thanks.
March 14, 2021
Unprompted review
Reply from Wolf Creek uk
Thanks Olly 😊. It was great that you asked us lots of questions as we always want our customers to be 100% sure they've have chosen the right board for them and their families before placing an order with us. No question is ever too small and we welcome you back to Wolf creek Uk anytime, it was our pleasure
Highly recommend - superb service
After months on on-line research I bought a SUP from WolfCreek. Wow - what incredible service as it was personally delivered to the door. Great quality product with free Kayak seat and 6 year warranty, can’t wait to get the family on the water. Lovely touch of an additional free water bottle and T-shirt. I will be joining the WolfCreek Facebook online community. My research was worth it!
March 14, 2021
Reply from Wolf Creek uk
Thanks Jenny 😊. It was my pleasure, and always so nice meeting our customers. Good luck at Lake Coniston later in the year and I hope your boys are able to put you through your paces on their new board, call back anytime!
Reply from Wolf Creek uk
Thanks for your kind review Natasha and good luck in your new adventures
Reply from Wolf Creek uk
Thanks Helena, it was our pleasure 😊 please call back anytime!
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