I have used Wongs jewellers twice now to have diamonds set into new rings, once 22 years ago & just a couple of weeks ago, I would'nt go anywhere else. Such a great personal experience dealing with t... See more
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Review summary
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Zara and the team at Wongs were so understanding , helpful and supportive when we went to have our mum & dads wedding bands and few other personal pieces remodelled . Zara gave us the time and guida... See more
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My partner treated me to a 40th birthday gift from Wongs Liverpool. Charlie Moglione looked after me and my partner from start to finish, she gave us such a lovely pleasant experience whilst we were... See more
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Not just the beautiful space, it’s the environment and the gorgeous people working there that make Wongs Jewellers what it is. I think that ethos must come from the top down, Mr & Mrs Wong are lovely... See more
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Company details
Written by the company
Wongs is a family-owned jeweller with over 50 years of experience in handcrafting and sourcing exceptional jewellery. Based in Liverpool and Manchester, we are specialists in bridal jewellery, from bespoke engagement rings to traditional wedding and eternity rings.
Contact info
Whitechapel, L1 6DS, Stanley Street, United Kingdom
- 0151 236 1552
- info@wongsjewellers.co.uk
- www.wongsjewellers.co.uk
4.9
Excellent
158 reviews
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Replied to 100% of negative reviews
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I recently bought an engagement ring…
I recently bought an engagement ring from Wongs and from the start they were brilliant. I walked in without an appointment but Daisy took the time out to sit and talk through everything I was looking for. Daisy happily showed me suitable rings and was able to share her knowledge too. From there on the communication was great and at no point did I feel rushed into a purchase. This communication continued after purchasing, where regular updates were given on progress and, when I could expect to pick it up. This helped me to plan my proposal.
The ring has also turned out perfectly and we are impressed with the quality. We couldn’t be happier with it!
Would definitely recommend.
Max
August 1, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Max,
Thank you so much for taking the time to share your experience. We’re delighted to hear Daisy was able to guide you through the process with care and knowledge, and that you felt supported from start to finish. It’s wonderful to know the regular updates helped you plan your proposal with confidence - what a special moment to prepare for!
We’re thrilled you and your fiancée are so happy with the ring and its quality. Congratulations on your engagement, and thank you for recommending us - we’ll be sure to pass your kind words on to Daisy.
Best wishes,
The Wongs Jewellers Team 💍
Fabulous Service
I am lucky to have a few pieces of jewellery from Wongs. Their after care is second to none. Thoroughly fabulous service.
September 5, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Jackie,
Thank you so much for your kind words. We’re delighted to hear how much you value both your jewellery and the aftercare you’ve received from us. Providing fabulous service from start to finish (and beyond!) is so important to us, so your feedback means a lot.
Best wishes,
The Wongs Jewellers Team ✨
Great service. Rings like new.
Great service. Had my engagement and wedding ring enlarged, and also a protruding claw on the engagement ring fixed. Done a great job on both rings, the claw has been filed down and no longer catches on everything. Both rings look like new too. Staff who served me were friendly and professional.
September 4, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Evie,
Thank you for your lovely review. We’re so pleased to hear you had such a positive experience with us and that your rings feel like new again. It’s great to know the resizing and claw repair have made them more comfortable to wear, and that our team looked after you so well.
We really appreciate your kind words and hope you continue to enjoy wearing your rings every day.
Best wishes,
The Wongs Jewellers Team ✨
Best experience for my little girl
I took my daughter to get her ears pierced and the staff at Wongs made it feel super special for us and made a big fuss of my daughter who was so excited.
The certificate, teddy and the picture for their Instagram were lovely little additions and the earrings look lovely.
I would 100% recommend going there.
August 26, 2025
Reply from Wongs Jewellers
Hi Stephanie,
Thank you so much for sharing your experience with us. We’re delighted to hear your daughter’s ear piercing felt so special - making those little milestones memorable is exactly what we aim for. We’re glad she loved the certificate, teddy, and photo too, and that her new earrings look lovely.
Your recommendation means the world to us - thank you again for choosing Wongs. 💛
Best wishes,
The Wongs Jewellers Team
Workshop Experience Day
Visited Wongs in Liverpool last week to take part in a “day in the workshop” which my mum had won at a charity ball. We had an absolutely brilliant day, all of the team were super friendly and happy to help. I made a gold bangle from the melted gold to the finished product with Ben in the Workshop who was just so friendly, patient (VERY!!) and helpful. The day was made even more special by my mum being allowed to watch the experience as it was my nans gold that we used. Such a lovely special memory for us both! 🤍✨
August 19, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Holly,
Thank you for your fantastic review! We’re so pleased you and your mum enjoyed the workshop experience, we absolutely loved having you both in. It’s great to hear Ben made the day fun and memorable, and that you left with a beautiful bangle to show for it. (nice work by the way!) - We’ll be sure to pass on your kind words to the team.
Best wishes,
The Wongs Jewellers Team
Very friendly professional jewellers
Very friendly professional jewellers. Took my rings to be cleaned and my mums old ring in. They fixed the settings and the whole experience was at a reasonable cost. Love going in there
August 28, 2025
Unprompted review
Reply from Wongs Jewellers
Hi there!
Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience with us and that we could help restore both your rings and your mum’s old ring. It means a lot to know you love visiting us, and we look forward to welcoming you again soon.
Best wishes,
The Wongs Jewellers Team
We got welded..! …
My sisters and I came in to get welded and from walking through the door to leaving the experience was nothing short of fantastic. Jen customer service was outstanding and she was amazing showcasing the different chains and charms. Nothing was too much trouble. Max who welded us was just great- even giving us a tour of the workshop.
August 17, 2025
Reply from Wongs Jewellers
Hi Rachel,
Thank you so much for sharing your lovely review! We’re thrilled to hear that you and your sisters had such a fantastic experience from start to finish. Jen and Max will be delighted to know their service made your visit so special - from helping you choose your chains and charms to giving you a behind-the-scenes tour. We’re so pleased you all enjoyed your time with us and hope to see you again soon.
Best wishes,
The Wongs Jewellers Team
Designing my wedding ring.
Another fabulous visit to Wongs. Great customer service and experience made personal. Nothing too much trouble. Very knowledgeable.
August 22, 2025
Unprompted review
Reply from Wongs Jewellers
Hi there!
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed another visit with us and that our team made your experience personal and enjoyable. Your kind words about our service and knowledge mean a lot. We look forward to welcoming you back again soon!
Best wishes,
The Wongs Jewellers Team
My little girl had her ears pierced by…
My little girl had her ears pierced by Zara,
She was lovely put us both at ease and was so informative and gentle she really made the experience.
The little teddy bear and certificate to remember the day was a lovely touch.
As her Mother it’s peace of mind knowing she has good quality ear rings in which she hasn’t had one problem with thanks again.
August 3, 2025
Reply from Wongs Jewellers
Hi Ashleigh,
Thank you for taking the time to share such a lovely review. We’re so pleased Zara was able to make your little girl’s ear-piercing experience such a positive and memorable one. The teddy bear and certificate are our way of marking a special milestone, so it’s wonderful to hear how much you both appreciated them. We’re delighted to know the earrings have been comfortable and worry-free too, quality and care are so important to us!
We’ll be sure to pass your kind words on to Zara, she’ll be over the moon to read them.
Best wishes,
The Wongs Jewellers Team
Wonderful Experience
The whole experience of buying jewellery in Wongs is special from beginning to end.
On this occasion we were expertly looked after by Jenny who assisted in the choice of a ring for our anniversary.
I had an idea of what I was looking for, Jenny showed me a selection of rings and within these was a beautiful ring in exactly the style I was looking for.
Resizing if needed is done in store quickly. A nice glass of Prosecco and a beer during purchase helped get the celebrations started.
August 16, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Sylvia,
Thank you so much for your wonderful review. We’re delighted to hear that Jenny was able to help you find the perfect ring for your anniversary - what a special occasion to celebrate! It’s lovely to know the experience, from the personal service to the little celebratory touches, made your visit memorable. We’ll be sure to share your kind words with Jenny, she’ll be thrilled.
Wishing you both many more happy anniversaries together.
Best wishes,
The Wongs Jewellers Team
I took some gold jewellery here to be…
I took some gold jewellery here to be valued and they quoted £175 I refused and took it to Christopher James and they paid me £400.00
August 11, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Linda,
We’re really sorry to hear that your experience fell short of expectations and we’d love the chance to make it up to you. We do buy gold items, but our offers are based solely on the gold’s weight and purity at the day’s rate, and we exclude any value for gemstones or diamonds. Unlike some jewellers, we don’t resell pre-loved jewellery - all items we purchase are melted down and recycled - which is why our valuations may differ from those offering a resale price.
We’re taking your feedback seriously and will be investigating this case and re-evaluating our pricing approach going forward. If you’re willing, we’d be grateful for the opportunity to make it up to you one day if you ever find yourself requiring our jewellery services.
Best wishes,
The Wongs Jewellers Team
A 5 star experience every time!
I recently visited Wongs to choose a welded bracelet. Jenny went above and beyond to provide a range of options to ensure that I got exactly what I wanted. Similarly with the weld itself, great care was taken so that the bracelet and charms looked as I imagined. Nothing was too much trouble. As with any purchase from Wongs, big or small, you receive a 5 star treatment that is second to none. I wouldn't hesitate to recommend their products and service. Thanks again Team Wongs!
August 2, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Charlotte,
Thank you for sharing such lovely feedback. We’re delighted to hear Jenny went above and beyond to help you find and perfectly fit your welded bracelet. It’s fantastic to know you always feel that 5-star care, whatever the purchase.
All the best,
Team Wongs Jewellers 💎✨
Excellent customer service…
Excellent customer service by the most helpful,approachable and professional Murtuza today. I am sure he must be a most valued member of staff. How lucky are we to have such staff to help us with brilliant interpersonal skills. Am delighted so many thanks indeed.
August 6, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Geraldine,
Thank you so much for your kind words about Murtuza. We’re thrilled to hear he made such a positive impression and will be sure to pass on your feedback to him. It’s always great to know our team’s efforts are appreciated.
All the best,
Team Wongs Jewellers 💎✨
Excellent experience!
Zara was very friendly, helpful and informative. She was so enthusiastic in helping me choose an engagement ring. I didn't feel pressured into spending more than my budget and worked within my budget. All members of staff were a pleasure to speak with. Highly recommended! Thank you.
June 12, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Bradley,
We’re so pleased to hear Zara made your engagement ring experience so enjoyable and stress-free. It’s wonderful to know you felt supported in finding the perfect ring within your budget. We’ll be sure to share your lovely feedback with the whole team.
All the best,
Team Wongs Jewellers 💎✨
What an amazing experience
What an amazing experience. We booked a bespoke consultation to get my engagement ring rebuilt. Zara was amazing and spent the whole appointment trying to get to know what I wanted to create the most special peice. She took the time to understand fully what I wanted. I used some family jewellery that was very special to me to put towards the cost of the new engagement ring. She understood how special it was and was sensitive to this. From start to finish wongs was the perfect place to create a special peice. I will be returning in the future for more bespoke peices. Thank you so much Zara and Wongs
July 26, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Hannah,
We’re so pleased you had such a wonderful bespoke consultation experience with Zara. It’s clear how much thought and care you put into rebuilding your engagement ring, especially with such meaningful family jewellery involved. We’re delighted she could capture your vision while honouring its sentimental value. Knowing you felt supported from start to finish means a great deal to us, and we look forward to welcoming you back for future bespoke creations.
All the best,
Team Wongs Jewellers 💎✨
A truly exceptional experience at Wongs Jewellers! shopping in Liverpool for a…
We were shopping in Liverpool for a special 2birthday present for my daughter from her nan and grandad. After visiting several jewellers, Wongs stood out immediately for its outstanding customer service.
Anna, who helped us, was warm, welcoming, and incredibly attentive. Her ability to hold a genuine conversation while noticing even the smallest details was something we didn’t experience anywhere else. Compared to the other stores we visited, Anna truly shone.
She made the experience feel personal and memorable, and it was clear she genuinely cared about helping us find the perfect piece. Thank you, Anna — and thank you to Wongs for such a lovely experience. Highly recommend!
July 21, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Ell,
Thank you for sharing such lovely feedback. We’re thrilled to hear Anna made your visit so personal and memorable, and that her attention to detail helped you find the perfect gift for such a special occasion. It’s wonderful to know she stood out and made your experience with us truly shine.
All the best,
Team Wongs Jewellers 💎✨
Brilliant
What a pleasant experience I've had with Wongs. Nothing is too much trouble for the team. So professional and fantastic customer service.
I first used Wongs in 1985 and it's never lost the personal touch. A real treasure of Liverpool.
A special thank you to Tracey and Zara. Thank you all.
July 19, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Mrs Evans,
Thank you so much for your lovely five-star review – we’re over the moon to hear how happy you are with your ring and your experience with us!
Jenny and Zara will be absolutely delighted to hear your kind words. From helping your boyfriend choose the perfect engagement ring to making sure it fit just right, it was our absolute pleasure to be part of such a special chapter for you both!
We’re so pleased the ring is everything you hoped for, and we can’t wait to welcome you back when it’s time to choose your wedding bands.
Thank you again for choosing Wongs - We can't wait to welcome you into store again soon.
Kind regards
Katie 💎✨
Jenny and Zara were absolutely…
Jenny and Zara were absolutely brilliant! Jenny could not have done enough for my boyfriend when he first chose the engagement ring, from start to finish. My ring was slightly too big and so I visited the store and was greeted by Zara who was lovely and helpful and arranged for my ring to be resized. We also sat down with Jenny who was equally as lovely! The ring is perfect, the team were great and we will be definitely be back for our wedding rings. Thank you
July 15, 2025
Unprompted review
Reply from Wongs Jewellers
Hi Mary,
We’re delighted to hear how well Jenny and Zara looked after you both throughout your engagement ring journey. It’s wonderful that they could make everything, from choosing the ring to resizing it, such a smooth and enjoyable experience. We’re thrilled you love your ring and look forward to welcoming you back for your wedding rings.
All the best,
Team Wongs Jewellers 💎✨
Simply amazing
From the minute we made an appointment for a consultation at Wongs, we dealt with the lovely Anna throughout our whole experience. I cannot begin to explain how amazing she has been! For someone like myself who didn’t have any idea on rings or diamonds, she was able to explain in a way I could understand whilst also asking every question my partner (who had been researching for a while) had to ask so thoroughly! Both of our appointments she has made us both feel so welcome, and made such a fuss of us when we were invited in after our engagement. We are so excited to pop in for a ring clean, Prosecco & a catch up with Anna soon!
July 12, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Mae,
Thank you so much for your kind and thoughtful words – your message truly made our day!
We’re absolutely delighted that Anna could guide you through such a special journey with care, clarity, and plenty of excitement along the way.
She loved every moment of helping you both find the ring, and it’s wonderful to hear how supported and welcomed you felt throughout the whole experience (especially after your engagement – we do love a good celebration! 🥂).
We can’t wait to welcome you back soon for sparkle and a glass of fizz!
Wishing you both all the happiness in the world.
Kind regards
Katie 💎✨
Visited Wongs today for my…
Visited Wongs today for my wedding/eternity ring to be cleaned. Thank you to Max - you've done an amazing job. Its all sparkly and looks as good as new!
Jane
June 19, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Jane,
Thank you so much for your lovely message – we’re so pleased to hear Max worked his magic!
It’s always a joy to help bring that sparkle back, especially for something as special as your wedding and eternity ring. We’ll be sure to pass on your kind words to Max- he’ll be absolutely delighted!
We hope your ring continues to shine bright, and we’d love to welcome you back anytime it needs a little refresh!
Kind regards
Katie 💎✨
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