I have used Wongs jewellers twice now to have diamonds set into new rings, once 22 years ago & just a couple of weeks ago, I would'nt go anywhere else. Such a great personal experience dealing with t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Zara and the team at Wongs were so understanding , helpful and supportive when we went to have our mum & dads wedding bands and few other personal pieces remodelled . Zara gave us the time and guida... See more
Company replied
My partner treated me to a 40th birthday gift from Wongs Liverpool. Charlie Moglione looked after me and my partner from start to finish, she gave us such a lovely pleasant experience whilst we were... See more
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Not just the beautiful space, it’s the environment and the gorgeous people working there that make Wongs Jewellers what it is. I think that ethos must come from the top down, Mr & Mrs Wong are lovely... See more
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Company details
Written by the company
Wongs is a family-owned jeweller with over 50 years of experience in handcrafting and sourcing exceptional jewellery. Based in Liverpool and Manchester, we are specialists in bridal jewellery, from bespoke engagement rings to traditional wedding and eternity rings.
Contact info
Whitechapel, L1 6DS, Stanley Street, United Kingdom
- 0151 236 1552
- info@wongsjewellers.co.uk
- www.wongsjewellers.co.uk
4.9
Excellent
158 reviews
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Replied to 100% of negative reviews
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Jewellery redesigned
I turned up with a bag of jewellery that I no longer wore but still had sentimental value. Jenny and the team at Wongs worked with me to redesign the jewellery into something new. From design to the finished product I was included and consulted about the process. I now have beautiful pieces that are modern but still hold my cherished memories and jewellery that has a second life and is treasured again. Thank you everyone at Wongs for your wonderful service.
June 10, 2025
Unprompted review
Reply from Wongs Jewellers
Hello CR,
Thank you so much for sharing your experience – we’re genuinely touched by your kind words.
It was a real honour for Jenny and the team to help bring new life to your sentimental pieces. Jewellery carries such powerful memories, and we’re so pleased we could create something modern and personal that still holds deep meaning for you.
Being part of that transformation – from treasured keepsakes to something you’ll love wearing again – is exactly why we do what we do. Thank you for trusting us with something so special!
We hope your beautiful new pieces bring you joy for many years to come, and look forward to welcoming you back again in the future.
Kind regards
Katie 💎✨
Great customer service. Fantastic designs.
Both Jenny and Daisy were really helpful. I had a seamless experience in getting an engagement ring redesigned. It came out looking fantastic and led to what was a wonderful proposal.
May 24, 2025
Unprompted review
Reply from Wongs Jewellers
Hello James,
Thank you so much for your lovely review – we’re absolutely thrilled to hear that Jenny and Daisy made your experience smooth and enjoyable from start to finish!
It’s always such a privilege to be part of a story as special as a proposal, and we’re delighted the redesigned ring turned out just as you’d hoped (and helped set the scene for a wonderful moment!).
Wishing you both all the happiness in the world – we look forward to welcoming you back again soon.
Kind regards
Katie 💎✨
Most amazing and caring customer experience
Recently visited Wongs for a gift for my future wife. Was greeted by a beautiful lady by the name of Charlie. I explained what my future partner liked and Charlie did not fail to find me the perfect gift which am sure my partner will love. Will be making future visits to Wongs when ordering any gifts for my partner. Thank you so so much Charlie
June 7, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Neil,
Thank you so much for your kind words – what a thoughtful gesture in finding the perfect gift for your future wife! We're so pleased Charlie was able to help bring your vision to life. She has a real talent for listening and understanding exactly what someone’s looking for (even if they don’t quite know it yet!).
We’re delighted to hear you felt well looked after, and we have no doubt your partner will love the gift you chose. It means so much to know you’ll be returning to us for future special moments – we’ll be here whenever you need us.
Thank you once again for choosing Wongs. We're truly grateful for your support and look forward to welcoming you into store again in the future!
Kind regards
Katie 💎✨
Friendly bespoke service
We’ve been to Wongs a few time between getting the most perfect engagement ring, to choosing our wedding bands and both times we’ve been to Charlie. We couldn’t recommend her enough. Not only is she lovely and made us feel so comfortable and at ease, but she’s also so knowledgeable and helped us make the best decisions for us based on the information we gave her. Already planning on going back to her for my eternity ring in the future.
April 6, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Clare,
Thank you so much for your lovely words – what a joy it’s been to be part of your journey!
We’re absolutely delighted to hear how well Charlie looked after you. She has a real gift for making people feel comfortable and confident, and we’re so pleased she could help you make the perfect choices every step of the way. Your trust truly means the world to us.
We can’t wait to welcome you back when the time comes for that next special piece!
Kind regards,
Katie 💎✨
Fantastic experience at Wong’s Jeweler
Fantastic experience at Wong’s Jeweler! Charlie was incredibly knowledgeable and kind—Her expertise and eye for detail made the whole process smooth and enjoyable. Highly recommend!
June 4, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Matty,
Thank you for your wonderful five-star review! We're so pleased to hear that Charlie made such a great impression and helped make your experience smooth and enjoyable. She’ll be absolutely delighted by your kind feedback.
We really appreciate your recommendation and thank you for choosing Wongs. We look forward to welcoming you back into the store in the future!
Kind regards
Katie 💎✨
Above and beyond with knowledge and advice
Went into store regarding resizing issues I had for my fiance's ring that I purchased from a different jewellers. Ganesh the advisor was excellent with providing advice regarding having alterations made and advised me to be careful and considerate with my decision as I could risk losing lifetime warranty should I have work completed elsewhere. Ganesh provided me with prices for a multitude of different options including resizing, selling and repurchasing new however he was able to give me the advice necessary that allowed me to resolve the issue with the jeweller who made the ring and at no extra cost. Even though I did not make a purchase with Wongs, I am extremely grateful to Ganesh for his honestly and professionalism, he was not pushing towards a sale of any kind which gave me so much confidence in his words. As a result, I am all but certain I will be working directly through him and Wongs when purchasing a wedding band. A+ customers service, thank you Ganesh.
May 24, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Jack,
Thank you so much for taking the time to share your experience. We're truly delighted to hear that Ganesh was able to offer you clear, honest, and thoughtful advice at what can often be a confusing moment when it comes to ring alterations!
Although the ring wasn’t originally from us, we’re so pleased you felt supported and guided without any pressure. That level of care and professionalism is exactly what we strive for at Wongs, and it's wonderful to hear that Ganesh made such a positive impression.
We’re grateful for your kind words and truly appreciate your trust – it would be an absolute pleasure to welcome you back when the time comes to choose your wedding band!
Kind regards
Katie 💎✨
Wedding & engagement rings
We had visited a number of jewelers but felt really comfortable with Anna at Wongs. She was so helpful helping us to make our decision, explaining everything in detail. Her knowledge was second to none, but it was her passion & pride for the company that really impressed us, even taking us on a tour of the workshop. My wife is delighted with her rings, exactly what she wanted.
Thank you Anna
June 2, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Patrick,
Thank you so much for your lvoely five-star review and for taking the time to share your experience. We're thrilled to hear that Anna made such a positive impression and helped you feel comfortable and confident throughout your visit! Her passion and dedication truly embody what we strive for at Wongs, and we're delighted she could guide you through the process - including the workshop tour!
We're especially pleased to know your wife is delighted with her rings, it means the world to us to help create something so special!
Thank you again for choosing Wongs, and we hope to welcome you back again in the future.
Kind regards
Katie 💎✨
Zara was very helpful and pleasant to…
Zara was very helpful and pleasant to deal with. She is very knowledgeable and her expertise helped us pick out the perfect ring
May 28, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Terence,
Thank you for your lovely review! We're so pleased to hear that Zara's knowledge and support helped you find the perfect ring. We'll be sure to pass on your kind words to her – they mean a lot to the team.
Kind regards
Katie 💎✨
Absolutely brilliant jewellers
I booked an appointment with Wongs to discuss an engagement ring, and could not fault the service and support, in particularly from Zara, who made the whole process stress free, offering expert advise while still encouraging personal touches. The ring itself was perfect. Will be returning for wedding rings in the future!
10/10
May 31, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Patrick,
Thank you so much for your kind words! We’re thrilled to hear that your experience with us — especially with Zara — made such a positive impression. She’s truly dedicated to making each step feel special and personal, and she’ll be so pleased to know her support helped make the process stress-free!
We’re delighted the engagement ring was perfect, and we’d be honoured to welcome you back when it’s time to choose your wedding rings!
Kind regards
Katie 💎✨
xxx
excellent customer service
excellent customer service, I called in to see if they had a Jade bracelet for my 35th wedding anniversary, they had one ordered for me
and I am really happy with my purchase it is beautiful
I was kept informed by email of each step.
Thank you Zara
April 21, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Lynne,
Thank you so much for your lovely review, and congratulations on your 35th wedding anniversary! We’re delighted to hear that you’re so happy with your beautiful jade bracelet — such a meaningful choice for a special occasion.
Zara will be so pleased to know how much you appreciated her help and the service you received throughout. Keeping you informed every step of the way is important to us, and we’re thrilled your experience reflected that.
We hope your bracelet brings you joy for many years to come!
Kind regards
Katie 💎✨
xxx
Fantastic experience
Fantastic experience with Daisy who was so kind and knowledgeable. I highly recommended Wongs!
April 6, 2025
Unprompted review
Reply from Wongs Jewellers
Hello David,
Thank you so much for your kind words! We’re so pleased to hear you had a fantastic experience with Daisy — she’ll be absolutely delighted to know you appreciated her kindness and expertise.
Your recommendation means a great deal to us, and we hope to welcome you back to Wongs again soon!
Kind regards
Katie 💎✨
xxx
Great service from Danielle
Great service from Danielle, sales executive helping me in designing the ring. When I collected the ring I was blown away with how beautiful it was. Then meeting up with Max the goldsmith who made my ring and down to the engraving he done made it an even more special keepsake.
I would definitely recommend Wongs jewellers to any looking for that special bespoke piece. Also the range of jewellery is amazing.
March 25, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Sandra,
Thank you so much for your kind words! We're thrilled to hear how happy you were with your bespoke ring and the experience you had with both Danielle and Max. Danielle takes great pride in helping customers bring their vision to life, and Max’s craftsmanship and attention to detail — right down to the engraving — really do make each piece one of a kind.
It means the world to us that you’d recommend Wongs to others, and we’re so pleased you enjoyed exploring our jewellery collection too. We hope your new ring brings you joy for years to come and look forward to welcoming you back in the future!
Kind regards
Katie 💎✨
xxx
Fabulous experience
Our party visited last weekend looking for an engagement ring, just window shopping looking for advice and styles that suited my soon to be daughter in law and received a lovely greeting and introduction to Daisy who was going to take care of us. A bubbly Prosecco was enjoyed whilst Nadine tried on several rings looking for the style that suited most. Daisy was so knowledgeable and not pushy at all and really included all of us in the appointment. I was very impressed with the whole experience and it didn’t stop there as she also took us around the workshop where we saw a ring being cleaned which is a free service offered when buying a ring at Wongs. A 5 star experience from beginning to end, thank you Daisy you were fabulous and we will be back.
March 16, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Nicholette,
Thank you so much for your wonderful five-star review! We’re absolutely delighted to hear that your visit to Wongs was such a special experience for your whole party. It’s lovely to know that Daisy made such a positive impression — she truly is passionate about making each appointment memorable, and she’ll be absolutely thrilled to hear your kind words.
We're so pleased you enjoyed the Prosecco, the styling advice, and the behind-the-scenes look at our workshop — it’s all part of making sure our guests feel completely at home with us! We’re honoured to be part of this exciting journey, and we can’t wait to welcome you back when the time is right.
Kind regards,
Katie 💎✨
xxx
Wedding rings purchase
My fiancé and I visited Wongs to choose our wedding rings for our upcoming wedding in June. We were welcomed by Shauna who discussed with us at great length the style of rings we were looking for. She went through all of the options with us and was extremely patient and very knowledgeable! We have had to return a few times for resizing but finally collected them last weekend. Thank you Shauna and all at Wongs for all of your help throughout the process!
March 8, 2025
Unprompted review
Reply from Wongs Jewellers
Hello Karen,
Thank you for your wonderful five-star review!
We’re delighted that you and your fiancé had such a wonderful experience choosing your wedding rings with us. Shauna will be thrilled to hear your kind words about her patience and expertise!
We truly appreciate your trust in us for such a special part of your big day, and we’re so pleased that everything was perfect in the end. Wishing you both a magical wedding and a lifetime of love and happiness together!
Kind regards
Katie 💎✨
Such an amazing experience from start…
Such an amazing experience from start to finish, which resulted in me having the most beautiful, bespoke engagement ring. Daisy was so helpful throughout and the quality of the ring is second to none
Thank you to all the team at Wongs Jewellers
December 14, 2024
Unprompted review
Reply from Wongs Jewellers
Hello,
Thank you for your wonderful five-star review! We're thrilled to hear that you had such an amazing experience with us. It's great to know that you're delighted your bespoke engagement ring and the expert guidance that Daisy provided throughout the process.
We truly appreciate you choosing Wongs and hope to welcome you back again soon!
Kind regards
Katie 💎✨
Daisy made us feel very welcome and…
Daisy made us feel very welcome and went through all of our options, in design process clearly. She even gave us a tour of the workshop and we chatted to one of the goldsmiths, who showed us around and demonstrated a ring polishing. Absolutely wonderful experience and I'm glad we chose Wongs for our special day
January 19, 2025
Unprompted review
Reply from Wongs Jewellers
Hello!
Thank you for your wonderful five-star review! We are absolutely delighted to hear that Daisy made you feel welcome and guided you through the design process with care.
It's brilliant that you enjoyed the workshop tour and had the chance to see our skilled goldsmiths in action. We're honoured to be a part of your special journey and truly appreciate you choosing Wongs.
Wishing you all the best for your big day! 💍✨
Kind regards
Katie 💎✨
What an amazing jewellers these are
What an amazing jewellers these are. My husband bought me a necklace unfortunately I lost a stone from it. Took it back for a repair, the service is next to non they couldn’t have treated us better if we had been royalty. A lot of businesses could learn a lot from yourselves, your professionalism is outstanding, hope you never change. Thank you so much for such a happy experience.
January 11, 2025
Unprompted review
Reply from Wongs Jewellers
Hello!
Thank you so much for your wonderful review! We’re sorry to hear about your necklace, but we’re delighted that our team could provide the royal treatment you deserve!
Your kind words about our service and professionalism mean the absolute world to us. Providing an exceptional experience for our customers is at the heart of everything we do, and we promise that will never change!
We truly appreciate your support and look forward to welcoming you back to Wongs in the future.
Kind regards
Katie 💎✨
Brilliant
I can really recommend Wongs, the staff and experience was really the best I could ask for, I was assisted by Zara and I couldn’t sing her praises enough, she made sure the ring I had chosen was the best for my now fiancé and gave me all the best advice, I will definitely be returning in the future for our wedding rings.
November 22, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Michael,
Thank you so much, for your kind words and recommendation! 💍✨
We're thrilled to hear that you had such a fantastic experience with Zara and that she helped you find the perfect ring for your fiancé. We love to be a part of such special moments like these!
We can’t wait to welcome you back when it’s time to choose your wedding rings-it’s an absolute honour to be part of your love story.
On behalf of everyone at Wongs we wish you both a lifetime of love, luck and happiness!
Kind regards
Katie 💎✨
Jewellery Repair
I can highly recommend Wongs Jewellers. They repaired a very delicate piece of Jewellery that I was told was not repairable by other Goldsmiths. The repair is excellent and unnoticeable. The staff are very professional and extremely courteous. I can't thank them enough for repairing a very old and sentimental piece.
November 9, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Patricia,
Thank you so much for your lovely five-star review and recommendation!
We're so pleased to hear that we could repair your delicate piece of jewellery, especially when others had told you it wasn't possible. It's wonderful to know that the repair turned out perfectly and that it maintained the sentimental value of the piece!
Our team always strives to provide professional and courteous service, and we’re grateful that you felt well taken care of throughout the process.
Thank you once again for trusting us with something so special to you, we’re truly honored!
Kind regards
Katie 💎✨
Brilliant experience
I came into your shop on 13/10 and was helped by Daisy Ball.
I firstly just wanted to say how amazing Daisy was. She put us at ease and clearly explained all options available to us. She was extremely professional and personable.
We had been back to our original retail and have a terrible experience but Wongs had been recommended to us as a place we could try in order to get an engagement ring repaired. The service in store was fantastic, no pressure to make a decision and every step checked and communicated with timelines and costings.
I am so excited to see my ring once repaired.
October 13, 2024
Unprompted review
Reply from Wongs Jewellers
Hi Stef,
Thank you so much for your amazing five-star review!
We’re so glad to hear that Daisy provided you with such exceptional service. It’s wonderful that she was able to put you at ease and help you feel confident in your decisions, all while clearly explaining the options available to you
We’re truly honoured that you chose us after your previous experience, and we’re thrilled to hear that the service at Wongs exceeded your expectations. Communication and transparency are key for us, and we’re glad to know that you felt informed and supported throughout the process!
We can’t wait for you to see your ring once it’s repaired-it’s going to be even more special!
Thank you again for trusting us, and we look forward to welcoming you back soon.
Kind regards
Katie 💎✨
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