I have used Wongs jewellers twice now to have diamonds set into new rings, once 22 years ago & just a couple of weeks ago, I would'nt go anywhere else. Such a great personal experience dealing with t... See more
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Review summary
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Zara and the team at Wongs were so understanding , helpful and supportive when we went to have our mum & dads wedding bands and few other personal pieces remodelled . Zara gave us the time and guida... See more
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My partner treated me to a 40th birthday gift from Wongs Liverpool. Charlie Moglione looked after me and my partner from start to finish, she gave us such a lovely pleasant experience whilst we were... See more
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Not just the beautiful space, it’s the environment and the gorgeous people working there that make Wongs Jewellers what it is. I think that ethos must come from the top down, Mr & Mrs Wong are lovely... See more
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Company details
Written by the company
Wongs is a family-owned jeweller with over 50 years of experience in handcrafting and sourcing exceptional jewellery. Based in Liverpool and Manchester, we are specialists in bridal jewellery, from bespoke engagement rings to traditional wedding and eternity rings.
Contact info
Whitechapel, L1 6DS, Stanley Street, United Kingdom
- 0151 236 1552
- info@wongsjewellers.co.uk
- www.wongsjewellers.co.uk
4.9
Excellent
158 reviews
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Amazing repair work x
I recently took my 12 year old engagement ring and nearly 10 year old wedding band to Wongs as i had noticed the claws securing the Tanzanite on my engagement ring had worn down and started to catch on clothing. I had a consultation with Zara who spoke to me at length about my options regarding repairs, she was very informative and just a really nice lady. I opted to have 4 new claws, the tanzanite polished and both my rings re dipped. I have just picked my rings up and they look brand new 😍 the sparkle and shine are on another level. Massive thank you to Zara for her amazing customer service, Justine for her unreal goldsmithing skills (is that the correct term 🤣) and also Gavin for his efficiency when i picked up my rings. Brilliant service all round would highly recommend 👏🏻 x
September 22, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Stacie,
Thank you so much for your wonderful five-star review!
We’re so pleased to hear that you had such a positive experience with us. It’s great to know Zara was able to guide you through your repair options, and we're thrilled that you’re happy with the result.
We’re grateful for your kind words and recommendation. Justine will be over the moon to hear that you were so pleased with her goldsmithing and Gavin for his efficiency upon your collection!
We’re so glad we could help bring your engagement ring and wedding band back to their best, and we look forward to assisting you again in the future!
Kind regards
Katie 💎✨
Absolutely outstanding experience from…
Absolutely outstanding experience from Wongs again. Zara was fantastic with helping design my perfect ring. The shop, atmosphere everything about the bridal experience has been phenomenal. I'm still in shock she helped my partner get my dream ring so right! I love the special extra touch of the engraving inside of the band, makes everything so special and so personal. Thank you so much! Can't wait to come back and choose our wedding bands.
August 23, 2024
Unprompted review
Reply from Wongs Jewellers
Hi Sophie,
Thank you for your lovely five-star review!
We’re absolutely thrilled to hear that your experience with us was outstanding, and that Zara was able to help bring your dream ring to life. It's wonderful to know that the engraving added that extra personal touch to make the ring even more special for you!
We’re so happy that the atmosphere and bridal experience exceeded your expectations and we can’t wait to welcome you back to help you select your wedding bands! It's an exciting next step in your journey, and we'll be here to ensure that it's unforgettable.
Thank you again for choosing us, and we look forward to seeing you soon!
Kind regards
Katie 💎✨
Top class customer service.
Wongs have to be the best jewellers in the country! Not only do they design and make gorgeous, immaculate, stunning pieces but their after care and customer services are also amazing!
I am lucky enough to have had bracelets and necklace made for me by Mr Wong. I regularly pop into the beautiful Liverpool showroom to have them cleaned and checked over. This service is free and quickly completed giving me peace of mind and making my jewellery look it's best year after year.
At my most recent visit Charlene provided me with excellent service...so friendly and efficient...keeping me fully informed of the progress of my repair which was completed to the very highest quality. It's so refreshing to be made to feel so special and important to a business and to have 100 per cent confidence and satisfaction. Well done Charlene and thank you to Wongs!
August 15, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Sue,
Thank you so much for your amazing review!
We're absolutely delighted to hear that you've had such a positive experience with us at Wongs. It’s wonderful to know that you’re not only enjoying the stunning pieces Mr. Wong created for you but also benefiting from our aftercare service.
We’re so glad that Charlie was able to provide you with excellent service during your recent visit. Her friendly and efficient approach is what we strive for, and we're thrilled that the repair was completed to your highest expectations.
Thank you for your continued trust and for choosing us to be a part of your journey. We’re truly honoured to have you as a valued customer and look forward to seeing you again soon!
Kind regards
Katie 💎✨
Great service from Charlie…
We have recently been to Wongs following a recommendation and couldn’t rate our experience with Charlie higher. I wanted the the diamond from my original broken engagement ring resetting into a new halo ring and the result is everything I hoped for. Charlie is so personable, she listened to us and helped us work the original diamond into a gorgeous new ring. She had an amazing ability to treat you as individuals and to share your journey…we look forward to our next creation with her 🤩
August 3, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Sue,
Thank you so much for your wonderful five-star review!
We’re absolutely thrilled to hear that your experience with Charlie was so positive. It’s fantastic to know that we could bring your vision to life and create a beautiful new halo ring with your original diamond.
It's amazing to hear that charlie's personalised approach made your journey with us so memorable. We’re excited to hear that you're already looking forward to your next creation with her!
Thank you for trusting us with such a meaningful piece, and we can’t wait to welcome you back for your next special piece!
Kind regards
Katie 💎✨
Wongs have been nothing but amazing
Wongs have been nothing but amazing, friendly and welcoming throughout our journey with them. We initially bought an engagement ring with them, which they took so much care and time to help my now husband pick. This took us to picking out our wedding bands and finding out Wongs could melt down my husbands late dads ring into something more him, not only was this so sentimental but they took a video to document the ring going through the process. It turned out perfect and more than my husband could have wished for.
So well done Wongs you all hold a special place in our hearts for everything you have done for us to make our wedding day prefect!
July 19, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Miss Cooper,
Thank you so much for your lovely five-star review!
We are truly honoured to have been part of such an important journey with you. It means the world to us that we could help create something so meaningful, and we're thrilled that it turned out to be everything you both had hoped for.
We’re so pleased to hear that you felt cared for and welcomed throughout the entire process, from the engagement ring to the wedding bands. It’s moments like these that make what we do so special, and we’re delighted to know that we played a role in making your wedding day perfect.
Thank you both again for trusting us with such precious memories.
You both will always have a special place in our hearts as well!
Congratulations on your wedding and we hope to see you in-store again soon.
Kind regards
Katie 💎✨
Fantastic experience
I didn’t have a clue what I was looking for regarding engagement rings, but Sara went out of her way to look after me over a few appts and was always available over email, so glad I used wongs so efficient and the ring turned out to be amazing and my now fionce is over the moon! Thanks so much again to Sara made my life so much easier from start to finish, would recommend her to anybody 👍🏻
July 20, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Luke,
Thank you so much for your kind five-star review!
We're absolutely thrilled to hear that you had such a fantastic experience with Sara and the service you received was efficient and smooth from start to finish.
We are truly honoured to have been chosen for such an important moment in your life and are so happy to hear that your fiance is over the moon with the ring.
Thank you so much for the recommendation, Sara will be delighted with your kind words!
Congratulations to you both on your engagement and we look forward to seeing you again soon.
Kind regards
Katie 💎✨
Amazing ear piercing
What a fantastic experience and service we had at Wong’s yesterday. I took my daughter along with two of her friends to have their ears pierced. Amazing service - Zara was so lovely. A great selection of earrings and all the staff went the extra mile to make it such a special memory for us all, even bringing out Roman the little puppy as a surprise at the end! Thank you so much I honestly couldn’t recommend it highly enough.
July 21, 2024
Unprompted review
Reply from Wongs Jewellers
Hi Rachel,
Thank you so much for your lovely five-star review!
We’re so pleased to hear you had a fantastic experience with us and are pleased with your new earrings. It’s wonderful to know that Zara, and little Roman helped make your visit memorable and special!
Thank you again for choosing Wongs and for your thoughtful recommendation. Don’t forget to come in for your piercing check-up, and we look forward to seeing you again soon to take advantage of the 20% off your second pair of earrings!
Kind regards,
Katie 💎✨
Excellent customer service
Thank you. I had a ring which was my late mother 's refashioned with my own engagement ring 28 years ago. It's now very precious to me as my husband has now passed away. Always lovely staff and free cleaning. Beautiful jewellery. 👍🥰
July 17, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Ann,
Thank you so much for your lovely five-star review and for sharing your heartfelt story!
It means so much to us that we could be part of preserving and enhancing such a precious piece for you.
We’re truly honoured to know that your ring holds such deep sentimental value, carrying an abundance of memories for you. It’s truly special to hear how much it means to you!
Thank you also for your kind words about our wonderful team and services. We’re always here to help keep your treasured jewellery sparkling, and we look forward to welcoming you again on your next visit!
Kind regards
Katie 💎✨
Best jewellers in Liverpool
We bought our diamond wedding rings from Wongs 18 years ago and recently popped in for their regular free clean. As always we received a warm and friendly welcome. Staff are so professional and helpful. Our rings were like new when finished. Will be back soon for our eternity rings. Best jewellers in Liverpool.
July 10, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Christine,
Thank you so much for your amazing five-star review!
We’re absolutely delighted to hear that you had such a positive experience with us in-store. Providing warm, welcoming, and professional service is at the heart of what we do, and it means the world to us to know our team delivered on those values during your visit!
We’re thrilled that you’re happy with the outcome of your rings and that they’re sparkling beautifully once again. Thank you so much for placing your trust in us, it’s always a pleasure to assist you!
Thank you once again for choosing Wongs and we look forward to welcoming you back when it’s time to choose your eternity rings.
Kind regards,
Katie 💎✨
I had knocked my engagement ring and…
I had knocked my engagement ring and damaged the prong holding the diamond. I went to see if it could be repaired and I had damaged it more than I thought. The repair was done to a very high standard. I was kept informed by the goldsmith as to when they started the repair and the ring is as good as new. All replaced too looks like new. Thank you
July 3, 2024
Unprompted review
Reply from Wongs Jewellers
Hi Jan,
Thank you for your lovely five-star review! We’re so glad we could restore your engagement ring to its original beauty. It’s always our goal to ensure every repair is done to the highest standard, and we’re thrilled to hear you’re so happy with the end results.
We understand how sentimental and important your engagement ring is, so it’s great to know our updates from the goldsmith kept you reassured throughout the process.
Thank you for trusting us with such a precious piece, and we’re here for you anytime you need assistance in the future!
Once again, thank you for choosing Wongs and look forward to seeing you again soon!
Kind regards
Katie 💎✨
Excellent Service and repair
Wongs yet again have given excellent service. A diamond Bangle designed and made by Wongs 17 years ago needed a repair to the clasp after being caught in a door handle! No problem for Wongs, a quality repair resulted in a bangle looking as good as new!
July 10, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Jean,
Thank you so much for your lovely five-star review! We are pleased to hear that you had such an excellent experience with us once again and are thrilled to have been able to restore your bangle for you.
Thank you so much for choosing Wongs, it truly means the world to us to have your continued trust.
We hope that you enjoy wearing your bangle again, and look forward to hopefully seeing you in the near future!
Kind regards
Katie 💎✨
Couldnt of asked for a better…
Couldnt of asked for a better experience! Ordered an engagement ring online, was contacted by the team the next day to say unfortunately because of the size there would be a delay and I needed it to take on holiday in 4 days to propose.
I was asked to come into the store to look for alternatives. Charlie at the store was amazing! She brought over a few options of ones similar to what I had ordered, but also shown me something different which I went with and the ring my Fiancé absolutely adores. Without the help of Charlie and her experience and professionalism I wouldn't have had the ring to take with me to propose.
This jewellers has been recommended by so many, my parents have bought rings from this company going back 20 years, and my now future parents in-law had a ring made by them only a few months ago.
Everyone in there are very nice and make the experience a great one. When coming back off the holiday the ring was too big, Charlie got this booked in for a re-size that same day so my Fiancé could wear it straight away.
Great experience and even better staff! Will be returning for our wedding rings!
June 18, 2024
Unprompted review
Reply from Wongs Jewellers
Hi Owen,
Thank you so much for your lovely five-star review! We're absolutely thrilled to hear about your positive experience and how we could play a part in such a special moment in your life.
We’re sorry for the initial delay, but we’re so glad Charlie was able to assist you and help you find the perfect ring for your proposal. It’s wonderful to hear that your Fiancé adores the ring and that we could help ensure everything was ready in time!
Your lovely words about Charlie's professionalism and the entire team's dedication mean the world to us. It’s an honour to be a part of a tradition with your family, and we’re grateful for your continued trust over the years.
We look forward to helping you choose your wedding rings when the time comes!
Congratulations again on your engagement, and thank you for letting us be a part of your story. ❤️
Kind regards
Katie 💎✨
Earings repair
I had my platinum solitaire earings repaired, the screw posts and clips were replaced.
I received wonderful service from Jenny and I am delighted with the workmanship of the repair.
I am now able to wear my much loved earings again.
Thanks so much 😊
May 27, 2024
Unprompted review
Reply from Wongs Jewellers
Hello Jane,
Thank you so much for your amazing five-star review!
We are absolutely delighted to hear that the service that you received from our lovely jenny was wondeful, and that you're so pleased with the craftmanship from our talented workshop team.
It was our pleasure to restore your platinum solitaire earrings back to their previous beauty and truly hope that you enjoy wearing them again!
Thank you again for your custom and kind words. We look forward to hopefully seeing you in-store again soon.
Kind regards
Katie 💎✨
My engagement ring was made 6 years ago…
My engagement ring was made 6 years ago (and had to be remade as they produced the wrong ring). After only 6 years, my diamond fell out in the shower. Apparently, the wear had been noted at the last clean but I was completely unaware that it had been “MOT’d” and that damage had been noted. I was under the impression I was signing the receipt as evidence that I had collected it. I now have to pay over £200 to fix it and have been told that it’s normal wear and it could happen every six years. If it’s normal, then all my friends must be abnormal as I don’t know anyone who has had this after just 6 years. I was offered a goodwill gesture of only having to pay £200 for it to be fixed. There is more poor workmanship on the ring which led to them asking if I had worn another ring and worn one side down. It was like that from day one.
May 6, 2023
Unprompted review
Reply from Wongs Jewellers
Hi KW,
Apologies, we have only just picked up on this.
I believe that this has now been resolved, but if there's anything else that we can do to help you, then please do get in touch!
Kind regards
Katie 💎✨
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