The jetboil was well packaged and delivered within given timeframe. Pleased with courier used - APC. This is a gift - yet to be presented but this is a return visit to Wood to Water and a 2nd purc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a product based off of an incorrect product description on their website. When I pointed this out the person replying couldn’t be bothered to check their own website and required me to provide... See more
Company replied
Cheapest MSR gas canisters on the web; even significantly cheaper than Amazon. Well packaged, prompt delivery. Free spork included - I’m purchasing gear monthly ready for wild camping next year so t... See more
Just bought a Toaks titanium plate, Reasonably priced. Thought the delivery charge (£5.99) was a bit steep for size & weight of the item (compared to other similar suppliers) but to be fair, it was re... See more
Company details
Written by the company
UK Online Supplier of Wild Camping and Bushcraft Supplies. Including Hammocks / Bivvys / camp cooking
Contact info
6 Quantum Business Park, GU52 8EA, Fleet, United Kingdom
- 01252 615977
- contact@woodtowater.co.uk
- www.woodtowater.co.uk
4.3
Excellent
331 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent supplier
High quality product with great customer service. Had issues with delivery but sorted straight away within the hour. Would definitely recommend 👍
December 19, 2023
Unprompted review
Great Service
Competitive price and super fast delivery with APC overnight. Very impressed! Would definitely use again.
December 19, 2023
Unprompted review
Awful service
My frying pan arrived with a crack all the way through it in inadequate packaging. I contacted Wood To Water who admitted that it should have been boxed. The guy didn't apologise, and couldn't get me off the phone quick enough. I got a refund but with no information about how long it would take until I asked. He made me feel like a pest and couldn't be bothered to be clear. I shall never use this company again. Appalling.
December 12, 2023
Unprompted review
Reply from Wood To Water Outdoors
I am slightly disappointed if your review I understand damaged products are not great but we resolved the issues within hours of your phone call of which you mentioned you couldn't get off the phone the call was nearly 26 mins long of which we advised would be resolved but you continued your rude abuse towards us, Sadly we may of tried to get you off the phone so we could resolve your issue quicker rather than have the same rude abuse over and over.
All details on the refund were emailed to you as well as told you on the phone, This issue was resolved within 3 hours of you reporting the issue and all information was provided on the phone as well as system emails clearly showing all information provided.
I wish you a great Christmas and hopefully a happier new year.
Fantastic experience
Fantastic experience. Product as described, delivered next day, very good communication throughout and the delivery service. Small store but great customer service.
November 30, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Accidental discovery, very happy with product and service
Discovered Wood to Water Outdoors by accident - and very glad that I did, because they stocked a Petromax item I was struggling to get elsewhere in the UK. Super-speedy delivery, hubby will be SOOOOO happy this Xmas!
November 17, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Excellent service all round
The item was delivered the next day. Price was great and all aspects of service were exemplary.
December 5, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
quality present for my son
Fast efficient service well boxed quality item
December 12, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Smooth transaction and super fast 24hr…
Smooth transaction and super fast 24hr delivery to compliment a good product. Can definitely recommend this company.
Thank you
December 2, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Pleasant transaction
Very pleasant and easy transaction, Thank you.
November 16, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
This is a great little company selling…
This is a great little company selling all sorts of goodies if you're into the outdoors. I've picked up twice from the warehouse as I live close by and have had a great welcome and service. Good competitive prices too.
November 7, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Goods half the price Amazon charges
Bought two collapsible mugs for takeaway drinks just about half the price as on Amazon which I avoid like the plague. Service was prompt, parcel well packed. Delighted all round
November 2, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Great price
Great price, prompt service and speedy delivery. All you could wish for.
October 17, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Pleasantly surprised!
First time shopping here and I was very pleased with the good prices and super fast delivery. They had the small gas canisters I was looking for at a great price compared to other websites. Will definitely shop here again.
October 12, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Very helpful folks
Very helpful folks. Prepared to take the time to talk me through what I needed. Also a very good price.
September 21, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Have to say i definitely recommend this…
Have to say i definitely recommend this company . I was after some Kuplika plates and their price was very competitive,
I called them to discuss the options and they were very helpful
The next day the items were delivered
Now I’m patiently waiting to see if they have a sale on a fire maple x2 I have my eyes on .
September 18, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Lanshan 2 tent rucksack and small lock knife
The three things that I ordered were great informed that they were on the way really pleased would recommend
Both the tent and rucksack I went on to utube got advice etc took padding out of kipped side pockets and removed some straps etc that I did not need ,on the tent made adjustments to guying system etc my walking poles 120 fit perfectly on the lanshan 2 tent
The kit will be used for south west coastal path so needed to be lightweight and easy to use thank you
September 15, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Awesome!
Super super quick delivery of the lanshan 1! As cheap as Aliexpress and I was super surprised it is the new larger model with the T door inner! These guys once sent me a free spork too! Really great outdoor kit site! Thanks!
September 6, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Kelly kettle
The website was easy to navigate, the kettle arrived on time. The kettle was as described and perfect gor my needs.
August 30, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
Excellent service and prompt delivery
August 30, 2023
Unprompted review
Reply from Wood To Water Outdoors
Thank you for your comments i hope you enjoy your products and hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.