The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So glad to find a brand that values providing a quality product while being intentional about the sourcing of the fibers and labor that goes into producing them. The cotton yarns I bought are so soft... See more
Quality wool. Lots of information about the care and construction the garment I was making. So much help available if needed and online support available too. I met this company at a yarnfest and l... See more
I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more
Company details
About Wool and the Gang
Written by the company
FASHION MADE BY YOU.
Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.
We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.
Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.
We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!
We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.
Thank you so much in advance for your patience, heart you!
Contact info
United Kingdom
- hello@woolandthegang.com
- www.woolandthegang.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the wool and the design
Loved the wool and the design. Really don’t like the pattern. Not clear at all.
April 7, 2026
Reply from Wool and the Gang
Hi Vicky,
Thank you for your feedback!
We are happy to hear that you loved our yarn The One Merino and the design of the My Guy Sweater. On the other hand we are sorry that the instructions for this intermediate level sweater were not clear enough for you. If you did get stuck at some point, please reach out directly via the link below and our knit guru will be able to help you!
https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new
Best Wishes,
Customer Service | Wool and the Gang
Fantastic Customer Serive
I received my order in good time. Loved the kit with the pattern, needles and wool. Beautifully presented and great quality.
Then disaster! I left my pattern on a train. Wool and the Gang were so quick to respond and in no time I had a pdf version and was able to continue with my project. Excellent customer service!
May 4, 2026
High quality & beautiful colors
Purchased a blanket kit and several skeins of Crazy Sexy Wool bulky yarn. Yarn is soft, colors are fabulous and I can’t wait to get started on projects…. and your packaging is awesome. Will definitely buy more!
March 31, 2026
Gorgeous wool and fast shipping
Gorgeous wool and fast shipping. I’ve just started knitting the Audrey sweater in the ivory yarn, it’s so beautiful and soft. So excited to get this project done so I can wear it (summer evenings). Thanks Wool and the Gang x
March 30, 2026
Perfect shipping, perfect wool!
I've had wool sent to Germany. Worked totally fine :) I love the wool! I have been a capital fan for years now and I am very happy that Wool and the Gang ships to Germany.
March 24, 2026
Perfect
Quick delivery of everything I ordered. Easy to follow pattern and lovely quality yarn. Will definitely use Wool and the Gang again
March 30, 2026
Great easy knitting kit.
March 23, 2026
The yard is beautiful
The yard is beautiful. I haven’t stated yet, I had a few other projects, I am sure it will be beautiful.
March 24, 2026
The videos & the booklet really helped…
The videos & the booklet really helped me figure out how to knit! This is a great beginner project and got me through the days I was struggling with a bad cold. It was a good experience to have a kit with nice fluffy wool, pretty wood knitting needles, & a helpful booklet. ☺️
I haven’t finished it yet, it’ll be a while, but I’m grateful to have learned a new skill.
February 27, 2026
DO NOT BUY this wool until Wool and The…
DO NOT BUY this wool until Wool and The Gang find a new manufacturer. It used to be a 12 out of 10. Now the way it’s woven into the ball it won’t allow you to easily find the end to start knitting and it becomes a big knot. I bought 12 balls last year and they were amazing. 8 this year and I cannot knit without stopping to take so much time to figure out how to unwind the knots. That’s why it’s on sale
April 1, 2026
Unprompted review
Reply from Wool and the Gang
Hello Courtney,
Thank you for your feedback.
I'm so sorry to hear that you've experienced an issue with your yarn. We work closely with all of our yarn manufacturers and conduct regular inspections of our yarn to ensure that the best quality yarn is being produced for our customers. However, in some instances, you may find small knots in your yarn (particularly natural fibres!) which sadly cannot be 100% avoided by any yarn manufacturer and is not exclusive to Wool and the Gang.
If you are not happy with the quality of your yarn, please send us some photos via the link below and we'll do our best to sort a solution out for you :)
https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new
Best Wishes,
Customer Service | Wool and the Gang
Beautiful yarn
Wool and the Gang is my go to for wool. Beautiful wool and nice to knit with. I like their kits
too especially the patterns as they are so easy to follow and if you should get stuck along the way, then there are the tutorials which are very helpful. Customer service is also excellent. I would highly recommend.
February 24, 2026
excellent service
I liked the way the company did the packaging. The yarn came to me in a clean, beautiful condition. The shipping was fast.
March 14, 2026
This kit is wonderful
This kit is wonderful. The yarn is lovely and super-soft, and the needles are really nice as well. It all came packaged up nicely and I was able to jump right into knitting. As a true beginner, I probably should have chosen a lighter color to make it easier to see the stitches (tip to others just starting out).
April 10, 2026
Overall a happy customer
Overall a happy customer. This
Company is rather expensive, but has great offers that l make use of.
There's a super selection of yarns in a wide range of fabulous colours.
Products arrived nicely wrapped and well packaged, recommend.
March 10, 2026
Very Good Customer Service...
My order was shipped and arrived quickly.
Lovely Knitting needles.
March 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.