Wool and the Gang Reviews 

6,805
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the beautiful, soft yarns, which are excellent for various projects. Many appreciate the clear, easy-to-follow patterns and helpful online video tutorials that build confidence. The ordering process is generally smooth, with prompt delivery and well-packaged kits. However, some customers noted occasional issues with delivery, citing delays, lost orders, or problems with specific carriers. A few people also mentioned that some yarn balls had joins or became knotted, making them difficult to use, and some experienced unhelpful customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality of the yarn, its... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the yarn as beautiful, soft, and easy to... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the fast and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and quick delivery. Many... See more

User experience

Customers had positive experiences with the user experience, often praising the clear and easy-to-understand... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are amazing and my sister loved it! The packaging could have been a bit better, for the price you pay, it was just a bag full of yarn balls and the instructions, and the delivery took ve... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,805)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a knitting first timer

As a knitting first timer, I loved that I could purchase a whole package, including everything I needed for the scarf. Quality products.

February 4, 2026
Rated 5 out of 5 stars

The quality of the raffia yarn is…

The quality of the raffia yarn is exceptional. As a maker and owner of a small craft business, I’ve tried many other brands and always return to Wool and the Gang for a reliable product and service.

February 10, 2026
Rated 5 out of 5 stars

Highly satisfied

My order arrived quickly, we'll packaged and excellent quality. Tha instructions are easy to follow. I haven't finished yet but can't wait to wear it 😍

February 2, 2026
Rated 5 out of 5 stars

Loved my kit

Loved my kit
Gorgeous wool and great quality needles. I'm a beginner and found the pattern very easy to follow with helpfull diagrams.
Quick delivery, would definately buy another kit once I've finished this one.

January 30, 2026

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