The products are amazing and my sister loved it! The packaging could have been a bit better, for the price you pay, it was just a bag full of yarn balls and the instructions, and the delivery took ve... See more
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About Wool and the Gang
Written by the company
Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.
We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.
Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.
We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!
We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.
Thank you so much in advance for your patience, heart you!
Contact info
United Kingdom
- hello@woolandthegang.com
- www.woolandthegang.com
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Replied to 94% of negative reviews
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Beautiful wool
Learn how to knit and crochet
Patterns for everyone. Tutorials are very helpful. Great selection of yarns.
Excellent quality cotton yarns
Excellent quality cotton yarns, beautifully spun and dyed, and in a wide variety of current fashion colours.
Efficient and fast
They resolved my problem efficiently and quickly; a fantastic team and service!
Great quality products with helpful…
Great quality products with helpful instructional videos!
As a knitting first timer
As a knitting first timer, I loved that I could purchase a whole package, including everything I needed for the scarf. Quality products.
The quality of the raffia yarn is…
The quality of the raffia yarn is exceptional. As a maker and owner of a small craft business, I’ve tried many other brands and always return to Wool and the Gang for a reliable product and service.
Some of the best customer service I’ve…
Some of the best customer service I’ve ever experienced! I made a mistake with my order & the team came up with a solution quickly and were super friendly!
Highly satisfied
My order arrived quickly, we'll packaged and excellent quality. Tha instructions are easy to follow. I haven't finished yet but can't wait to wear it 😍
Easy to follow directions.
Great Balls of Wool
I got exactly what I was expecting. The wool balls hold up great in the dryer.
Wool & The Gang excellent in every way…
Wool & The Gang excellent in every way … apart from using EVRi who delivered to the wrong house.
The experience of buying a kit was very…
The experience of buying a kit was very nice. When I had doubts about instructions I reached out and I was promptly explained how to proceed with my knitting. Video tutorials were also very helpful. I recommend getting the kits.
Great experience
Great, quality product - shipped quickly and arrived on time. Exactly what I ordered! I loved knitting the Benny scarf kit.
Loved my kit
Loved my kit
Gorgeous wool and great quality needles. I'm a beginner and found the pattern very easy to follow with helpfull diagrams.
Quick delivery, would definately buy another kit once I've finished this one.
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