Wool and the Gang Reviews 

6,807
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the beautiful, soft yarns, which are excellent for various projects. Many appreciate the clear, easy-to-follow patterns and helpful online video tutorials that build confidence. The ordering process is generally smooth, with prompt delivery and well-packaged kits. However, some customers noted occasional issues with delivery, citing delays, lost orders, or problems with specific carriers. A few people also mentioned that some yarn balls had joins or became knotted, making them difficult to use, and some experienced unhelpful customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality of the yarn, its... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the yarn as beautiful, soft, and easy to... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the fast and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and quick delivery. Many... See more

User experience

Customers had positive experiences with the user experience, often praising the clear and easy-to-understand... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are amazing and my sister loved it! The packaging could have been a bit better, for the price you pay, it was just a bag full of yarn balls and the instructions, and the delivery took ve... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 94% of negative reviews

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4.4

All reviews

(6,807)

455 reviews in the last 12 months

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Rated 3 out of 5 stars

Fine yarn

Nice yarn, but the red is very difficult to use due to the dark color and thinness. I also never received an order confirmation from Wool and the Gang which was very odd. I had to reach out to customer service to confirm I ever even placed the order.

January 20, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Sophia!

Thank you for your feedback. Sometimes email providers filter us as spam which is frustrating when we are expecting that order confirmation and tracking link!

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Beautiful yarn

Alpachino merino wool is gorgeous. Soft and squashy but with good stitch definition. Perfect for a comforting blanket and lovely to work with.

January 27, 2026
Rated 5 out of 5 stars

Lovely, lovely wool

I am a novice knitter and was given a Wool and the Gang kit as a gift, which encouraged me to complete a bigger project than I had undertaken thus far. The wool (Alpachino Merino) was easy to knit with and the pattern was clear and helpful. Encouraged by my success, I purchased a more ambitious kit (still beginner-friendly) and although the wool (Feeling Good Stripe) is a little more challenging to work with for a newbie, it is very lovely. In addition, the pattern is clearly written and the support videos are helpful. I'm still learning, but the beautiful wool is a real incentive to get better.

January 19, 2026
Rated 5 out of 5 stars

Inexperienced knitter who has now gained in confidence

I have ordered a range of products from Wool and the Gang over the past few years. Everything has arrived well packaged and within the expected time. I had not knitted for many years and had only ever had basic skills so have found their many online tutorials absolutely essential. They are so clear and easy to follow and have given me confidence to attempt increasingly complex patterns. I have learnt stitches and techniques that I never knew existed. I have also found their team very helpful on a couple of occasions when I have emailed them for help. I also love the range of colours they have to choose from.

January 19, 2026
Rated 5 out of 5 stars

Beautifully soft yarns!

Beautifully soft and in gorgeous colours!
Soft to knit with and delivery is fast and reliable in a lovely strong bag that keeps your wool dry and out the way!

January 26, 2026
Rated 5 out of 5 stars

Beautiful product 💞

Beautiful product delivered reasonably fast and priced well.
Can’t wait to work with it so many options looking forward to my next order.
Thanks 😊

January 19, 2026
Rated 3 out of 5 stars

The product is great but the service…

The product is great but the service could have been better. I was sent the wrong materials initially, looks like my order was mixed up with someone else's. Wool and the Gang re-sent the correct order and offered a refund for the change in price between when I ordered and when they re-sent the correct order. While I am very grateful for the refund in change in price it did mean I had to wait close to a month for my project to arrive. They also incorrectly calculated the refund and I had contact them again to get it corrected.

January 8, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Bridget!

We’re truly sorry for the mix‑up with your order and the delay in getting your original items to you. Regarding the refund issue, that was also a human error on our side, and we sincerely apologise for the inconvenience it caused.

We really hope you're happy with the yarn you received and that this experience hasn’t discouraged you from shopping with us again. We genuinely appreciate your understanding and patience.

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Wool and the Gang is my GO TO for all…

Wool and the Gang is my GO TO for all my yarn. It’s always really good quality, it’s fairly priced, the color selection is vast, and it’s easy to work with. I’ve made so many wool hats and mittens for my family while we lived in Alaska. Everything ships remarkably fast. I hate buying yarn at big stores now.

January 22, 2026
Rated 1 out of 5 stars

I didnt recieve the package and you…

I didnt recieve the package and you never got back to me.

January 14, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Maria,

Thank you for your feedback!

We've just checked and didn't receive any communication from you. Can you please reach out via the link below?

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

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