The products are amazing and my sister loved it! The packaging could have been a bit better, for the price you pay, it was just a bag full of yarn balls and the instructions, and the delivery took ve... See more
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About Wool and the Gang
Written by the company
Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.
We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.
Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.
We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!
We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.
Thank you so much in advance for your patience, heart you!
Contact info
United Kingdom
- hello@woolandthegang.com
- www.woolandthegang.com
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Replied to 94% of negative reviews
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The yarn was easy to work with and…
The yarn was easy to work with and created a pretty top. It’s expensive compared to what I normally buy but if you can fit it into your budget it’s worth it.
Fine yarn
Nice yarn, but the red is very difficult to use due to the dark color and thinness. I also never received an order confirmation from Wool and the Gang which was very odd. I had to reach out to customer service to confirm I ever even placed the order.

Reply from Wool and the Gang
Beautiful yarn
Alpachino merino wool is gorgeous. Soft and squashy but with good stitch definition. Perfect for a comforting blanket and lovely to work with.
Lovely, lovely wool
I am a novice knitter and was given a Wool and the Gang kit as a gift, which encouraged me to complete a bigger project than I had undertaken thus far. The wool (Alpachino Merino) was easy to knit with and the pattern was clear and helpful. Encouraged by my success, I purchased a more ambitious kit (still beginner-friendly) and although the wool (Feeling Good Stripe) is a little more challenging to work with for a newbie, it is very lovely. In addition, the pattern is clearly written and the support videos are helpful. I'm still learning, but the beautiful wool is a real incentive to get better.
Inexperienced knitter who has now gained in confidence
I have ordered a range of products from Wool and the Gang over the past few years. Everything has arrived well packaged and within the expected time. I had not knitted for many years and had only ever had basic skills so have found their many online tutorials absolutely essential. They are so clear and easy to follow and have given me confidence to attempt increasingly complex patterns. I have learnt stitches and techniques that I never knew existed. I have also found their team very helpful on a couple of occasions when I have emailed them for help. I also love the range of colours they have to choose from.
Beautifully soft yarns!
Beautifully soft and in gorgeous colours!
Soft to knit with and delivery is fast and reliable in a lovely strong bag that keeps your wool dry and out the way!
Beautiful product 💞
Beautiful product delivered reasonably fast and priced well.
Can’t wait to work with it so many options looking forward to my next order.
Thanks 😊
The product is great but the service…
The product is great but the service could have been better. I was sent the wrong materials initially, looks like my order was mixed up with someone else's. Wool and the Gang re-sent the correct order and offered a refund for the change in price between when I ordered and when they re-sent the correct order. While I am very grateful for the refund in change in price it did mean I had to wait close to a month for my project to arrive. They also incorrectly calculated the refund and I had contact them again to get it corrected.

Reply from Wool and the Gang
I wish there was a picture of the…
I wish there was a picture of the finished blanket on the instruction sheet - it's very basic.
My kit was just what I wanted
My kit was just what I wanted. The yarn was very nice and the sweater came out fitting perfectly and has received many compliments!
Fantastic cardigan kit
Fantastic cardigan kit. Lovely wool . Pattern very easy to follow
Great starter kits with lovely customer service
À small mistake was made with my order. Customer service put it right quickly.
Wool and the Gang is my GO TO for all…
Wool and the Gang is my GO TO for all my yarn. It’s always really good quality, it’s fairly priced, the color selection is vast, and it’s easy to work with. I’ve made so many wool hats and mittens for my family while we lived in Alaska. Everything ships remarkably fast. I hate buying yarn at big stores now.
I didnt recieve the package and you…
I didnt recieve the package and you never got back to me.

Reply from Wool and the Gang
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