Wool and the Gang Reviews 

6,807
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality wool and yarn, noting their vibrant colors and softness. Many appreciate the wide selection of products and comprehensive kits, finding the clear, easy-to-follow instructions and helpful video tutorials make projects enjoyable for all skill levels. The ordering process is often described as simple and efficient, with deliveries arriving promptly and well-packaged. However, some people mentioned specific product issues like yarn containing multiple joins or knots, making it challenging to use. Others found instructions could be more detailed, occasionally lacking clear visuals or having errors. A few reviewers also experienced delivery delays or lost orders, especially with certain carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the yarn as beautiful, soft,... See more

Quality

Customers had positive experiences with quality, frequently praising the yarn as beautiful, soft, and easy to... See more

Delivery service

People report positive experiences with delivery service, often praising the fast and efficient shipping,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of use of the... See more

Instructions

Reviewers highlight positive aspects of instructions, with many finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,807)

455 reviews in the last 12 months

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Rated 3 out of 5 stars

The baby hat and booties set came with…

The baby hat and booties set came with one gauge needle but the instructions require two sizes. The videos online were helpful.

January 21, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Libby,

Thank you for your feedback!

We noticed that you ordered the Mia Set, that indeed requires two different needle sizes to complete the entire project, but with only one pair included. We doublechecked and can confirm you haven’t been charged for the missing pair.

We offer these as an optional add-on because many of our customers already have their own at home. I’m sorry for any disappointment this might have caused!

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Order, receive, get knitting!

Website was easy to use, the quality of the wool is excellent, the pattern is easy to follow and I love the fact that once the kit arrives, you are ready to go - the hardest part is choosing a style and colour with so many to choose from.

January 13, 2026
Rated 3 out of 5 stars

I’ve had 2 kits from here now

I’ve had 2 kits from here now.

A tank top. And a crochet bag.

The tank top I did enjoy. There are irritations- you can’t actually link from the instructions to the right video so it’s easier just to You Tube it. They also see to give you the basic instructions but miss really key skills like “picking up stitches” to reattach to the work which I’ve never done before and wasn’t explained at all. But I like the end result and it worked. Despite my hopelessness.

The crochet bag I hate. I hate the finished article and I more or less loathed every moment of working on it. The raffia is evil unpleasant to work either way it tangles if you breathe near it. And the finished bag is too floppy to really use at all. Not like the pictures.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

After decades…yes

After decades…yes, decades…of learning to knit, attempting, becoming frustrated and giving up, Wool and Gang has given me the tools and confidence! Easy instruction, great wools and colours and patterns. Yup, I am proud and everyone is getting a scarf fur their birthday.

January 18, 2026
Rated 5 out of 5 stars

I love the wool

Quality wool. Lots of information about the care and construction the garment I was making. So much help available if needed and online support available too.
I met this company at a yarnfest and loved the different yarns.
When buying direct from them online the packaging was great to keep the product safe in transit.
Would definitely recommend and use again.

January 19, 2026
Rated 5 out of 5 stars

Wool and the Gang scarf kit

I received a Wool and the Gang scarf kit for Christmas. Best Christmas present ever. I love the yarn and knitting the scarf was relaxing so I ordered 4 more balls of yarn in different colors to make 2 more scarfs. They’re beautiful and warm.

January 12, 2026
Rated 1 out of 5 stars

There is no instruction

There is no instruction. Just a box of not enough material to knit a sweater. Now i have no idea what to do. Such a scam!

January 12, 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Thu,

Thank you for your feedback!

We have noticed that you didn't reach out with any issues to our customer service team. If you believe you didn't receive the correct or an incomplete order - please let us know so we can help you!

Contact us via the this link: https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

Rated 3 out of 5 stars

Great yarn, weird sizing

Great yarn, love the quality of the knitting needles, but the sizing is wonky. I picked my normal size when ordering a kit and when I completed my project, it was too small and too tight around the arms, which was really upsetting. I’ve used many patterns before and am a pretty confident knitter, and I’ve heard WATK reviews often mention the wonky sizing.

January 12, 2026
Rated 3 out of 5 stars

Some delivery issues, mistakes in pattern

I made two orders - the second order arrived quickly, but the second was stuck at the delivery depot. I had to follow up with WATG to get the first order delivered. Customer Services were excellent - I emailed on the Friday and the package got moving soon enough to arrive the next day.

However, I'm disappointed as I have already found mistakes in the Eilda pattern. For example, where 9 stocking rows = 10cm, the pattern provides measurements "31 cm from the cast on edge (approx 14 rows)" and later "54.5cm from the cast on edge (approx 21 rows)" suggesting over 20cm are gained over 7 rows.

The pattern confuses overall project length with the number of rows. If 9 rows = 10cm, 31cm is roughly 28 rows, not 14. The first instruction should read "31cm from the cast on edge (approx 14 rows FROM THE LAST COLOUR CHANGE)" in order to make sense.

I can fix this myself - I have knit for several years at this point - but Eilda is classified as an "Easy" project. It would be hard for beginners to catch this error. The patten needs to be revised, but how many other of WATG's pattens contain such errors?

February 14, 2026
Unprompted review
Rated 4 out of 5 stars

I’m a knitter

From total beginner to knitter. I have liked the process the yarn, tool, and book are great. The videos are super helpful. I would love it they send you a link to their YouTube with a play list of all the videos you would need for the project. Instead of me searching for the clips I need each step.

January 9, 2026
Rated 5 out of 5 stars

Love the wools

Love the yarns -- I favor cotton or wool. Colors sometimes not quite what I expected, and often many are not available. Sales notices can be misleading as the reduction is only available for a few colors.

January 14, 2026

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