Worldstores Reviews 

16,974
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... See more

Rated 5 out of 5 stars

Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... See more

Rated 1 out of 5 stars

This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

The UK'€™s fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.


Contact info

1.9

Poor

TrustScore 2 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.9

All reviews

(16,974)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good first use

My first experience with this company is as good as you can expect. Good prices, pictures and description, good delivery and communication along.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
Really happy with the quick delivery and the product itself. an ottoman bed base. Really happy with the quality. Took a bit of time putting it together, definitely worth it though.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Coffee table

Coffee table is the right size. It was pretty easy to assemble. Modern look. Delivery precisely as arranged at the time of ordering. Thank you.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered trampoline ladder on a Sunday, arrived on the Tuesday. Free delivery too. Would use again and recommend.

July 30, 2018
Unprompted review
Rated 1 out of 5 stars

Honestly I would not give 1 star

Honestly I would not give 1 star - ordered mattress for delivery on day of choice - Wednesday. Worldstore sent confirmation so took day off then courier contacted to say they would be delivering Thursday so rearranged my shifts- not easy in NHS so I could be home. Wednesday night courier rang to say mattress was not at the depot yet so would contact me. Phoned worldstores customer services who said they would contact courier. No contact from anyone rest of week or weekend so phoned customer services again on Monday who told me they will e mail courier again. I asked if they could not telephone them direct and they said they had no contact numbers!!!. Contacted courier myself via the message they left me and courier said they had not received the mattress from Worldstores. Cancelled order immediately but by then Worldstores had had my money for 10 days then took another week to refund. Disgusting customer service - avoid at all costs any of the companies connected to Worldstores

July 29, 2018
Unprompted review
Worldstores logo

Reply from Worldstores

Good Evening

Thank you for taking the time to leave your review.

I am extremely sorry to hear of the issues with your order, I can understand the frustration this may have caused and this is certainly not the service we wish to provide any of our customers.

I have fed this back to the couriers and the warehouse to investigate internally as to how this may have happened and to help improve our services for the future. I am very sorry to hear that you do not wish to order with us again in the future, as we would like the chance to better serve you in the future.

If there is anything further you may wish to discuss with a member of the customer service team, please do not hesitate to contact us.

Kind Regards,
Katherine

Rated 5 out of 5 stars

Brilliant service First time I'd used…

Brilliant service First time I'd used them and heard of them.
I had seen a link on bargains for mums on Facebook.
I managed to get a well needed trampoline ladder for out trampoline. We had been using a step for over a year.
The transaction was simple, I got confirmation straight away and was kept up to date on the delivery time.
Even with the free delivery it came quickly.
Great product will definitely use them again
Amazing for a total price of £5!

July 28, 2018
Unprompted review
Rated 2 out of 5 stars

Ordered a ladder for trampoline,they…

Ordered a ladder for trampoline,they came but bad quality, paint all scratched and scraped will not order from here again

July 28, 2018
Unprompted review
Worldstores logo

Reply from Worldstores

Good Evening Nicola

Thank you for taking the time to contact us.

I am very sorry to hear that you are not happy with the quality of your ladders that you have purchased, this is certainly not what we would expect for our customers. If you would like to discuss this matter further with a member of the customer service team, please do not hesitate to contact us on 0333 234 2634 or Social Media (Facebook or Twitter) and one of our customer service advisors will be happy to look into this further for you.

Many Thanks,
Katherine

Rated 1 out of 5 stars

Wish I had read the reviews before I…

Wish I had read the reviews before I ordered my mattress. Very good service to start with delivery men very friendly and efficient. However as I was unpacking the mattress I noticed it was not the one I had ordered. I called customer service and got a very unfriendly response. The young man eventually promised to get it sorted out and have the wrong mattress collected on Thursday and the new one delivered at the same time. Thursday I received a text saying due to problems with their network theyould not be delivering the mattress until further notice. I phoned a spoke to a young lady who said the mattress hadn't been scanned in so they can't say when it will be delivered. I only bought this online as I had moved a week earlier than planned and they promised next day delivery. As things stand I am going to be waiting over a week for it. I have healthy issues that are exacerbated by stress and lack of a good night's sleep as I'm having to sleep on a very uncomfortable couch.

July 26, 2018
Unprompted review
Worldstores logo

Reply from Worldstores

Hi Irene,

Thank you for your Trustpilot review!

Firstly I am really sorry for the delay of your item and also for the incorrect item being delivered, I have contacted you via the email address on your order for you.

I hope that the issues faced does not deter you from shopping with us here at Worldstores in the future.

Kind Regards
Daniel.

Rated 5 out of 5 stars

Fantastic purchase of a rug

Fantastic purchase of a rug. I could not find this size rug at the retailer I usually use. I found a rug I liked, searched the web and found the exact rug £50 cheaper and in stock in the large size I needed. Great delivery - letting us know when it would arrive. Fabulous - will use Worldstores again.

July 24, 2018
Unprompted review
Rated 5 out of 5 stars

Notifications around delivery are…

Notifications around delivery are excellent. Delivery drivers really helpful. Quality of divan good. Only comment to improve is to give option of headboard with divan in selection

July 24, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service,kept up to…

Excellent delivery service,kept up to date with expected delivery time and called an hour before hand with exact time of delivery.The delivery team very polite and helpful.Will place the parcels in the room requested.

July 24, 2018
Unprompted review

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