This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... See more
This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... See more
Company replied
Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... See more
Company replied
Company details
Information provided by various external sources
The UK's fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.
Contact info
1.9
Poor
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The items I received were just as…Duck Egg Blue bedding...
The items I received were just as advertised on the site, good quality, good price and delivered within the stated time..
Thank yo
Charmaine
July 24, 2018
Unprompted review
They delivered product on time in good…
They delivered product on time in good condition and was as described.
July 24, 2018
Unprompted review
Easy order and pay
Easy order and pay, updates on delivery, came on time curtains and nets great value for money I would recommend this company and products..
July 24, 2018
Unprompted review
Good quality bed and mattress at a…
Good quality bed and mattress at a great price. Delivery process easy to arrange, prompt and polite
July 24, 2018
Unprompted review
Very fast and efficient delivery and we…
Very fast and efficient delivery and we are very happy with the couches we bought. Would highly recommend this company.
July 24, 2018
Unprompted review
Items bought were quality I expected…
Items bought were quality I expected good variety quick delivery easy website to navigate
July 24, 2018
Unprompted review
briliant service &product
July 24, 2018
Unprompted review
Very satisfied with the mattress
July 24, 2018
Unprompted review
Just spend a bit more and get proper service
All seems good on their website and provided everything goes well then it's probably fine. BUT if you are not able to sit at home from 7 am to 7pm waiting for a delivery and you miss it - or you need to speak to "customer services" for any reason whatsoever then you're soon stuck.
Rude and sarcastic and obviously trained to just keep repeating the company mantra's that the system won't help or that there is nothing they can do. I have never in may life been so wound up by anyone in a customer service role - he simply would not listen to me and every time I started talking so did he. Perhaps it was a game in the office - either way it has lost them a sale and I will be advising anyone to spend the extra money and go somewhere else.
July 23, 2018
Unprompted review
Reply from Worldstores
Hello Jonathan
Thank you for taking the time to leave your review.
I am extremely sorry to hear of the service you have received, we would like to look into this matter further for you, I have therefore contacted you privately for further information. Once received, we can certainly investigate this further for you.
We look forward to hearing from you.
Kind Regards,
Katherine
I am happy with my purchase
I am happy with my purchase, was delivered in time, easy to assemble and beautiful product.
July 23, 2018
Unprompted review
Good customer service
Excellent pre delivery and day of delivery communication, driver with great attitude and very helpful. Easy to purchase.
July 21, 2018
Unprompted review
Experience
Incorrect item sent. Very long wait on phone at least fifteen minutes on three occasions.
July 21, 2018
Unprompted review
No Customer Service.....awful.
Absolutely awful. Have tried to have items collected for return twice now and on both occasions no one turned up, resulting in me sitting at home the whole day waiting. Keep having to send pictures of the items as they can't work out which items I am trying to return and it seems there is no continuity in customer care, as it someone new every time they email me.
Won't use them again...ever
July 20, 2018
Unprompted review
Exceptional value for money
Exceptional value for money. Arrived in 1 week not 10. Delivery well informed and flawless. Thank you.
July 20, 2018
Unprompted review
Delivered a broken panel wardrobe
Delivered a broken panel wardrobe and still waiting for the refund that agreed for the panel
July 20, 2018
Unprompted review
Reply from Worldstores
Good Afternoon Koorosh
Thank you for leaving your feedback with us.
I am so very sorry to read that you have received a damaged wardrobe. This certainly wasn't our intention. We would like to sort this out for you as soon as possible.
Please contact us 0333 234 2634 or at : worldstores.customerservice@dunelm.com
We look forward to hearing from you soon.
Kind regards
Stuart.
Easy to order from the website…
Easy to order from the website especially as I live in the USA and I order for family members in England. So far no problems at all. Thank you.
July 19, 2018
Unprompted review
So delighted with my purchase
So delighted with my purchase , I could not believe the speed of delivery , I shall definately use this company again and have passed on recomedation to friends and family... Excellent!
July 18, 2018
Unprompted review
Pleased with item
Pleased with item, arrived promptly and goods were as stated when purchased
July 18, 2018
Unprompted review
Good value for money & excellent…
Good value for money & excellent delivery service
July 17, 2018
Unprompted review
Awful instructions
Good service and delivery but shame about wardrobe instructions, not exactly easy to follow even for a retired engineer!
July 17, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.