Worldwide Parcel Services Ltd Reviews 

4,397
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the service as outstanding, efficient, and easy to use, highly recommending its reliability. People frequently highlight excellent end-to-end service and appreciate swift, timely parcel delivery, often quicker than expected. Customer service is also described as superb, helpful, and quick to resolve issues. However, some customers noted significant delivery issues, including lost parcels, lack of tracking, and unexpected returns, with delays much longer than estimated. Some reviewers were not happy with customer service, citing rudeness, unhelpfulness, and a refusal to take accountability, alongside unclear forms or lack of support.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more

Rated 5 out of 5 stars

Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time

Rated 5 out of 5 stars

As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels

Rated 5 out of 5 stars

I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed


Company details

  1. Courier Service

Information provided by various external sources

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(4,397)

36 reviews in the last 12 months

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Rated 3 out of 5 stars

Service not as expected.

Service in UK was good. Parcel dropped at designated shop.
However when the parcel arrived in Australia with DHL, the service was very poor. Even though they had the recipient's contact details they failed to get in touch and tried to deliver twice when nobody home.
No failed delivery card was left.
Tried to obtain a phone number here from parcel service, but nothing came through.
My son had to find the relevant delivery office and pick the parcel up. This was fine but there was a total lack of cominication from DHL.

July 30, 2023
Rated 1 out of 5 stars

Never use again

Customers should be informed of how much important tax will cost before they agree to use your service.
£460 tax on a parcel that only cost slightly more is not what I was expecting.
Also customer service could be greatly improved.
Collection of delivery became difficult in Portugal with absolutely no help from yourselves when trying to resolve the situation.
The attitude was 'not our problem'
once payment was taken.
Definitely won't be using your service again.

July 7, 2023
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Hi Nicholas,
When you book there is a pop-up advising your that the recipient will have charges to pay and a link to a page that gives you a rough guide to these charges. You cannot continue with your booking without clicking this off. The amount of taxes charged does seem on the high side, we would have expected them to be around 300 euros but these are calculated by customs and any dispute over these amounts can only be resolved between the receiver and local customs. In checking through our emails I can see regular contact from us and also many emails to he couriers chasing them. We certainly did not have a "not our problem" attitude and are sorry if that that what you thought.
Regards,
Richard

Rated 5 out of 5 stars

Highly recommended

It was my first time using this company to send documents to Spain.
Excellent communication. Emails are answered immediately, and the website is easy to use with very clear transparency.
Fantastic courier service; next-day delivery to Spain. The service was just outstanding.

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Parcel was damaged when delivered

Parcel was damaged when delivered, I reported the issue immediately afterwards. They've taken all the details from me however, I've still not received any compensation or response from anyone. Do not use them !

June 26, 2023
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

As soon as you reported to us that you shipment was damaged we sent you a claim form and you sent back into us with the information needed to make a claim. You sent an email last week chasing in which we explained it takes no less than 30 days for the courier to complete the claim process and that we would get back to you as soon as we hear from them. All details on how to make claim and process of claims is available to view on the website. So we have responded to you and we will give you the answer from the claims department once we have received notice from the courier.
We have a very high positive out come from the claims we place through and chase the couriers for answers.

Rated 4 out of 5 stars

Shipped our household from the UK to…

Shipped our household from the UK to the UAE and the process was simple, cost efficient and quick. Top marks for customer service and speed of delivery. Moderate marks for tracking as it was a bit confusing tracking between WPS and DHL but once it cleared customs the recipient was kept informed on delivery and it arrived as promised on time. One box of 11 was quite damaged with a few broken contents, otherwise everything else arrived in one piece. Would recommend and would use again.

June 7, 2023
Rated 1 out of 5 stars

Where is it?

Usually I ship parcels to family by sea, it takes about 2 months but is reliable and cheap (around £20/£30).
This time I paid £150 for a quick delivery, sure enough it arrived in the Philippines in 4 days. Since then DHL have held it for 10 days, still don't know where it is. They kept asking for the same paperwork repeatedly, all information I had already submitted. I will never again use a service that involves DHL.

June 6, 2023
Rated 1 out of 5 stars

Organised shipping through DHL with no…

Organised shipping through DHL with no problems, when it reached the border WPS contacted me saying there was an issue with delivery. That was it. They couldn't provide me with a tracking number or a contact for the local DHL authority.
When I emailed WPS they literally told me to google it.
The tracking number they did provide was completely wrong (for a parcel delivered to Spain, mine was for Germany) and showed absolutely no interest in helping me once they had received their payment.

June 2, 2023

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