WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time
As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels
I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed
Company details
Information provided by various external sources
Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.
Contact info
Unit 15 Glenmore Business Park, Castle Road, ME10 3FX, Sittingbourne, United Kingdom
- 0208 310 1362
- email@worldwide-parcelservices.co.uk
- www.worldwide-parcelservices.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 24 hours
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We always use world wide parcels
We always use world wide parcels , prices are competitive and when it leaves us we know it will get there , spot on.
October 31, 2023
Paid for a parcel delivery
Paid for a parcel delivery. No shipping label was sent only an invoice so couldn't ship the item without this label. Its been a week now with no contact whatsoever, no email replies which they recommend to email when you call as no one ever picks up. I have called 3 times everyday for the past week within their 'so-called' telephone hours but nothing. Seems like a scam and fake site to me having been through this experience. Its a week and still not been able to send my parcel which has been paid for in full. Will be contacting my bank for a refund so stay away from this website at all costs...
November 14, 2023
Unprompted review
Reply from Worldwide Parcel Services Ltd
Hi Dion, we have been answering your emails all week and have sent the label 3 times the first time being an hour after you booked. We have answered your emails without attaching the label in case the security on your computer is high and it does not like the bar code.
Please email us an alternative email address we can contact you one and send the label.
Sorry you call has not been answered. The phone lines have been very busy with the lead up to Christmas.
Really good value and easy
October 30, 2023
Lost
Lost the parcel but was my mistake, wrong post code, got it in the end so happy ending 👍
October 23, 2023
100% recommended courier company
I cannot fault this courier service at all
Prices - excellent
Service - excellent
delivery - excellent
totally brilliant service
October 20, 2023
I was banned
October 19, 2023
Reply from Worldwide Parcel Services Ltd
Hi Jacob,
Yes, you were banned. You were significantly under-declaring the sizes of your parcels and ignoring the emails from us requesting the additional money you owed.
If you want to use companies services, deal honestly with them.
Regards,
Richard
Box was delivered to a neighbour
Box was delivered to a neighbour, which we have just discovered a month later.
October 18, 2023
Very easy from start to finish.
October 13, 2023
Shipment to Australia
Positive: Process easy to follow with clear instructions; Efficient and timely pick-up; Detailed tracking information throughout; Package in A1 condition on delivery.
Negative: Considerably slower than a previous shipment; 2 days / 3 Sort Facilities before leaving Europe, resulting in delivery being outside the service guide time.
On balance, would recommend and will use again.
October 1, 2023
Not good
Not good. Phone contact is difficult. My items were damaged but no compensation. Probably better to go elsewhere.
The reply illustrates some of the issues. It’s basically self service. If you need guidance go elsewhere plenty of other suppliers.
September 29, 2023
Reply from Worldwide Parcel Services Ltd
Our phone lines are limited to 10 to 3pm to allow staff to answer emails. Our emails are answered from early morning until into the evening and over the weekend.
A claim could not be made on this shipment as the description was placed in as 'tea' but the damaged items were food ( glass item of food) which is not allowed into the EU and a pop appears to remind customers of this during booking of this fact. This was explained in the emails received on the day you emailed in. It is very important to list every item in a shipment as customs can issue up to a £10,000 fine for incorrect information. It also voids any cover on the shipment.
The documentation and service were very…
The documentation and service were very good.
September 20, 2023
I can not believe how fast and…
I can not believe how fast and efficient this service was, it was amazing. Collected from a private address, it was delivered by road (as needed for this package) faster than an air package sent at the same time. There is no hesitation I would use this company again.
September 18, 2023
You did exactly as promised
You did exactly as promised. The parcel was collected on time and delivered on time. Thank you
August 29, 2023
I had updates from the word go
I had updates from the word go. I was very pleased with customer service of your company she was lovely when I had to ring and was concerned about my parcel xxx first class service xxx
August 22, 2023
Very quick to respond to query by…
Very quick to respond to query by email. Collection from my workplace very easy and quick, safe delivery to destination
August 14, 2023
Good service but expensive
August 12, 2023
Great experience
Parcel collected on time and was quickly and safely delivered to its destination. Would definitely use company again.
August 7, 2023
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