I had an excellent customer service experience with WPS. I reported a small bug in their checkout process, and they fixed it almost immediately - something you rarely see with tech teams these days.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed
Brilliant service as usual from Worldwide Parcel Services. Delivered to the USA within 3 days at Christmas time. Have used the company for 10 years now and would recommend to everyone.
This courier company is Excellent in every department. I have used others in the past and no other courier company comes close to being as good as this one. I 💯 recommend this service you won't go... See more
Company details
Information provided by various external sources
Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.
Contact info
Unit 15 Glenmore Business Park, Castle Road, ME10 3FX, Sittingbourne, United Kingdom
- 0208 310 1362
- email@worldwide-parcelservices.co.uk
- www.worldwide-parcelservices.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The company's rapid delivery service!!
I am truly amazed at this service! Collection from my home was 3 pm on a Monday and was at my friend's house in New Jersey US the very next day! Top Service 5*
September 14, 2025
Excellent service
The information given online was complete and accurate. The parcel was picked up on time; the courier was polite and helpful. The parcel arrived safely in the US more quickly than expected.
September 1, 2025
Use WWPS regularly to send home…
Use WWPS regularly to send home comforts to our son and daughter in law in Australia
Fantastic, speedy, easy to use service
August 27, 2025
I was never sent a tracking code.
I was never sent a tracking code which held up the walking stick I was sending back to my Mum in Spain (from England). She needs it for day to day living but instead of 3 to 5 days it was over 10 without being able to leave the house safely.
August 27, 2025
Good communication
Good communication. They replied quickly to my questions. The parcel was delivered quickly with no issues.
August 8, 2025
Shocking service from both your office…
Shocking service from both your office and from UPS. Last time I will use you. The person who responded to my questions was both impolite and uninformed.
August 2, 2025
Fantastic team, competitive prices - reputed courier companies
Fantastic team, super competitive prices for packages out of the UK. Within the UK they are not the best - surely an area for them to improve and be an all arounder.
They are almost instantaneous in responding to emails.
April 28, 2025
Very helpful and great service.
July 31, 2025
Fast, efficient and friendly service
The website was easy to use and everything was very clear. I needed help with a customs invoice and customer service was excellent. The package arrived in good time and in perfect condition.
June 26, 2025
When other courier would not cover your destination
Excellent service for an unusual destination, Papua New Guinea
June 13, 2025
Sent two parcels to Australia
Sent two parcels to Australia; the website was easy to follow, with clear instructions.
June 2, 2025
Lack of information
Lack of information regarding costums, which always comes with an exuberant amount of money to be paid and Took a long time getting to it’s destination
May 28, 2025
Excellent service from start to finish
Excellent service from start to finish. Only wish you will offer a discount for regular customers as we have used your service many times to deliver parcels to our grandchildren in Australia.
May 26, 2025
Not only were fees not clearly…
Not only were fees not clearly disclosed, but customer service was cold and unhelpful when I raised the concern. No proactive update on a delayed parcel. I was told either to pay or have my parcel destroyed — no real support was given.
May 30, 2025
Unprompted review
Reply from Worldwide Parcel Services Ltd
Despite you not be able to make a booking without first seeing a pop-up explaining that since Brexit you would have customs fees to pay, you are blaming us for you not heeding this message? You had to pay 11 euros to recieve your item which you refused to pay. This leaves you with the option to pay for a return or have the item disposed of. You refused to give an answer, leaving us no option other than to instruct that you goods be destroyed to avoid additional costs. The parcel was delayed because ypu wouldn't pay the fees.
Parcel was delivered on time and safely.
April 29, 2025
3 months and still no parcel !
February 21, 2025
Have used this company a few times and have never had a problem will carry on using them as I trust them
Yet again your service was excellent my parcel was picked up as requested and arrived in America within the time specified my grandchildren got their Easter Eggs and were very happy
April 13, 2025
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