Worldwide Parcel Services Ltd Reviews 

4,397
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the service as outstanding, efficient, and easy to use, highly recommending its reliability. People frequently highlight excellent end-to-end service and appreciate swift, timely parcel delivery, often quicker than expected. Customer service is also described as superb, helpful, and quick to resolve issues. However, some customers noted significant delivery issues, including lost parcels, lack of tracking, and unexpected returns, with delays much longer than estimated. Some reviewers were not happy with customer service, citing rudeness, unhelpfulness, and a refusal to take accountability, alongside unclear forms or lack of support.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more

Rated 5 out of 5 stars

Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time

Rated 5 out of 5 stars

As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels

Rated 5 out of 5 stars

I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed


Company details

  1. Courier Service

Information provided by various external sources

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(4,397)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

First time sent with this and i sent…

First time sent with this and i sent from 18 December and it’s still not been delivered.

December 12, 2024
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Your parcel has been held by customs but we have chased to get your parcel released for you.

Rated 4 out of 5 stars

Prompt delivery but some confusion

Prompt delivery. Thank you.
Would have 5 stars if drop off place had understood the customs forms - 3 copies printed for driver as instructed! Receiving person had no idea!
And I received an email stating parcel could not be delivered in WA to a post office address - by which time it had been delivered safely anyway! Bit confusing.

December 3, 2024
Rated 5 out of 5 stars

Fast service

Easy to use website, my parcel was picked up when they indicated and arrived earlier than I expected, thank you (3 days to get to Japan), phenomenal service

December 2, 2024
Rated 3 out of 5 stars

Sending parcel to the Philippines

We’ll ups was helpfull when I had sent my parcel not doing the paperwork correctly, they fixed it for me as I didn’t have a clue, I couldn’t do paperwork online, Iam not good with stuff like that, commodity codes etc , I appreciate ups good will completing the paperwork correctly for me , my parcel was 25kg exactly but when received label it said 28 kg, my parcel had not been collected at this point,
when my parcel reached ups in the Philippines customs charged me £170 to release my parcel, which contained Xmas presents for my partners family
So by the time they received parcel the cost was more than what was in parcel ,
Will not be sending anything else again as it was to stressful not knowing if the parcel was going to get destroyed as it was held to ransom
Before delivery, also box was open on delivery day

December 1, 2024
Rated 2 out of 5 stars

Cant track item

Cant track item, website doesn't give any info other than destination address. Parcel sent a week ago so details should be available.

November 8, 2024
Unprompted review

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