Worldwide Parcel Services Ltd Reviews 

4,397
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the service as outstanding, efficient, and easy to use, highly recommending its reliability. People frequently highlight excellent end-to-end service and appreciate swift, timely parcel delivery, often quicker than expected. Customer service is also described as superb, helpful, and quick to resolve issues. However, some customers noted significant delivery issues, including lost parcels, lack of tracking, and unexpected returns, with delays much longer than estimated. Some reviewers were not happy with customer service, citing rudeness, unhelpfulness, and a refusal to take accountability, alongside unclear forms or lack of support.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more

Rated 5 out of 5 stars

Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time

Rated 5 out of 5 stars

As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels

Rated 5 out of 5 stars

I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed


Company details

  1. Courier Service

Information provided by various external sources

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Replied to 37% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(4,397)

36 reviews in the last 12 months

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Rated 3 out of 5 stars

Parcel took longer than estimated to…

Parcel took longer than estimated to arrive in destination country - Greece. Estimated 5 days, took 14 days. still faster than Royal Mail service which took 21 days for a small package.
Also, be careful with contents, Extortionate customs charges (Almost 100 %) on value of contents because we are no longer in EU. Who voted for that?

September 20, 2024
Rated 1 out of 5 stars

3 weeks to get a document to South…

3 weeks to get a document to South Africa. Totally unacceptable.

September 19, 2024
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Good morning, your booking with us was cancelled as you had booked a document on the parcel service and you have already been refunded. You emailed you would rebook but we cannot find your booking in the system so we wonder if you booked with another company. If you did book a document shipping with us after your refund please email in the WPS invoice number and we are happy to find out why it took as long to arrive. Please email email@worldwide-parcelservices.co.uk

Rated 1 out of 5 stars

Paid for 3-4 days delivery service, 22days later still not delivered

Paid for 3-4 days delivery service on 17/9/24. Parcel arrive at warehouse in Kempton Park South Africa on 19/9/24, it gets scanned daily, according to tracking information on 9/10/24, but has still not been delivered, why? I've tried phoning customer service on numerous times but get disconnected & told to try again later! I tried contacting through the website on 3/10/24, no reply yet. I have now emailed in the hope of a response.

September 17, 2024
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Hi Vivien, 3-4 days is estimated but yes 22 days is too long for a shipment to arrive. It appears to be with customs at present. Your email to inform us of this was answered within 10 minutes of you emailing us. We have kept you updated on us waiting for a reply from UPS/customs to find out why. We email as soon as we receive an answer from them.
Our phones get very busy and we say on the message to email as we prioritise emails. We then have to rely on waiting for answers from the couriers. We will keep you updated.

Rated 5 out of 5 stars

The best price and service for shipping…

The best price and service for shipping large packages across the globe. Easy to book and competitve price. Definitely recommend

September 13, 2024
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Thank you for your reply, great to receive your feedback

Rated 4 out of 5 stars

Everyting was great

Everyting was great, other than the tracking of the parcel which for some reason I wasn't able to do, so had to wait on it being delievered to ensure it had actually arrived.
Other than that though, all good

August 6, 2024
Rated 4 out of 5 stars

nomadic family not helpful

To be honest we had nothing but praise for wps.Then they changed their system from dhl to ups.First order was a nightmare over mixing up aussie and uk adress.Then our christmas order did a tour of the uk ,europe and finally the far east.We were given the run around till we finally tracked it down a week into the new year,3 weeks after we arrived.Since then there has been a clear effort to smooth the system out and we are back to 5/6 day delivery.Send tuesday or wednesday arrive in bunbury by monday with an extra variable charge for bunbury deliveries.Would be cheaper if they hadn't moved from fremantle to bunbury to incur the extra charge.Inconsiderate family.

July 15, 2024
Rated 4 out of 5 stars

Easy, efficient service.

Great price for a 3-5 day delivery. I was told, by email and phone conversation, that I wouldn't need to fill in 4 custom forms. However I had them ready on collection from prior experience and the collection would not have happened without them. Please correct your information. Otherwise quick collection, the parcel arrived at its' destination country within 5 days, although it didn't get released for actual delivery for a further 10 days which was disappointing but not the fault of Worldwide Parcel Services. Overall I would use the company again, excellent price, good customer service, easy website to use for services.

July 4, 2024
Rated 5 out of 5 stars

Efficient, delivered with care.

My inquiry was dealt with swiftly and efficiently. Very clear instructions were given as to packing and labelling.
The parcel was collected at the time it said. It was delivered intact with no damage done which was good as a glass framed picture.

July 2, 2024
Rated 3 out of 5 stars

The parcel arrived

The parcel arrived, so I was happy.
However, I was promised shipment of 3-5 days. After 5 days I was unable to track the parcel, so got worried.
I tried every means to try to track, but the menu just repeated itself.
The parcel arrived 14 days after it was sent, phew!

June 13, 2024
Rated 1 out of 5 stars

TOO SLOW!

I sent cakes which the service
I chose said would take 2 to 4 days.it was to Australia and took 10 or 11 days and the cakes for my family were stale on arrival. The parcel cost £27 to post. I will not use UPS again.

June 21, 2024

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