WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time
As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels
I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed
Company details
Information provided by various external sources
Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.
Contact info
Unit 15 Glenmore Business Park, Castle Road, ME10 3FX, Sittingbourne, United Kingdom
- 0208 310 1362
- email@worldwide-parcelservices.co.uk
- www.worldwide-parcelservices.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 24 hours
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Everything went smoothly
Everything went smoothly, parcel from England with UPS arrived in Poland in 4 days. I received all relevant documents from worldwide parcel on time.
April 13, 2025
3 week and I still waiting for the…
3 week and I still waiting for the delivery Newer Again. Totally ZERO help from the Office. HIDEN COST!!!! I NEED TO PAY EXTRA £28 . JUST FOR 2KG PACKAGE!!!
April 2, 2025
Excellent service
My regular parcel to Michigan was, as is normal, delivered in just over 48 hours from door to door. The price is also unbeatable. Excellent service.
March 24, 2025
My parcel was lost …
My parcel was lost …. No apology and then tried to charge me saying the box wasn’t the right size when the size was printed on the actual box …. Then they said I couldn’t use their service anymore because I complained …. I’ve used them for 8 years and never a bother but complain about how they lost my parcel and they go off on one !!!!!
Disgraceful treatment from them
March 19, 2025
Reply from Worldwide Parcel Services Ltd
Your parcel was not lost , as explained in emails the tracking number had changed and once we had that we could see that your shipment had arrived within the estimated time frame but you failed to inform us. From the start of you not being able to track the tone of your email turned aggressive. In the 8 year of you using our service you have been happy with the fact that we make contact quickly and sort any issues out promptly. You had also under declared the size of your parcel and when we requested the payment you refused to pay. This go against our policy so you have been ask not to use our services again
Company broke 55" TV with no compensation
I sent a 55" TV through this company from Aberdeen to Republic of Ireland. The TV was well packaged in a box, bubble-wrapped, wrapped in a pallet wrap and a fragile tape around it to show that it was fragile and a TV. The company broke my TV, bullied me through their unempathetic director by name Richard, rejected by claim. Please run away from this company as they will break your TV and not take responsibility. I don't want you to be a victim like me, please. This company had only one job, take TV from UK to Ireland and they failed by damaging it and intimidating me. I paid around £82 in postage to this terrible company and €203 in customs duty in Ireland, so all gone down the drain. Thanks
March 19, 2025
Reply from Worldwide Parcel Services Ltd
When you book on our service you tick to agree with the T&C's and that you have read the restricted list which tells you that TV's are not covered. as for intimidating and bulling we simply explained the rules of which you agreed to when booking and that unfortunately you could not claim for the damage. As for the custom fees paid the receiver can go back to customs and ask for a refund showing that the item was damaged. You also under declared the size of the parcel which would void any claim should you have been able to make a claim. With any company a booking is made with it is very important to read to T&C's and details of which items are allowed to have cover.
Sent a box from the UK to Darwin…
Sent a box from the UK to Darwin Australia. Great experience from start to finish. Kept me informed of the where the parcel was and what was happening at the depots etc. Really easy process. A fair cost and would definitely use again.
March 14, 2025
I needed guidance with an awkward…
I needed guidance with an awkward package to be collected and freighted to South Africa. The team were very informative and helped me save money - great.
February 23, 2025
Damaged goods
I got my parcel here in the UK using the worldwide courier. The package was sent via mysore, India.I had a bad experience..all my new utensils were damaged when I received it in the UK. Poor service..would not recommend and I will not be taking their services.
March 6, 2025
Unprompted review
Reply from Worldwide Parcel Services Ltd
Hi,
Please remove this review. You did not use our company. We have never imported anything from India to the UK. You need to find the correct company and review them, not defame a businesss you have had no dealings with.
Regards
Richard
Everything went according to plan
Everything went according to plan. We were kept informed throughout it's journey to Norway. The tracking was great. My sister in Norway was also given progress reports. She received the parcel within a few days. We have used Worldwide Parcel Services before. Not only are they so cheap, but delivery is quick, and the carriers they use are always reliable.
February 13, 2025
Shipment collected and sent to Germany.
Shipment collected and sent to Germany.
Arrived at warehouse on the 19th Feb and still sitting in the warehouse !!
Contacted Worldwide Parcel to follow up and was told that I need to get recipient in Germany to contact UPS re delivery.
Still no sign of parcel !!
February 11, 2025
Everything went as one would hope.
February 3, 2025
Very helpful with awkward parcels
I had a couple of very large awkward parcels to ship to the US, and other couriers were reluctant to take them. It wasn’t all plain sailing but the staff at Worldwide Parcels kept me fully informed of the glitches and were very helpful - and the parcels got there in the end!
January 30, 2025
Despite numerous obstacles
Despite numerous obstacles, the delivery has finally been made. Result!
January 20, 2025
The parcel was sent via Worldwide…
The parcel was sent via Worldwide Parcel Service and received by the courier on time.
So far everything is fine.
Then only troubles
The parcel was never delivered and eventually got lost.
Lots of emails and phone calls to the carrier.
Worldwide Parcel Services offered compensation and a refund. It was hard to accept a lost parcel, but I agreed.
I provided all bank and PayPal details for the money transfer.
21 days to make the transfer.
44 days have passed and the transfer has not been made yet.
Worldwide Parcel Service does not respond to my emails...
I am very disappointed...
Jarosław Parcer
January 23, 2025
Unprompted review
Reply from Worldwide Parcel Services Ltd
Hi Jaraslaw,
We are sorry that the courier lost your parcel, it is very rare, but does happen on occasion.
Your claim was approved on the 10th December and we requested your bank details to re-imburse you on that day. You did not supply your bank details until 24th Jan, and we have sent payment to clear 28th Jan, se we were not at fault for the delay in payment.
Best regards,
Richard
Parcel Disappeared!
My parcel, with medical supplies for my son, disappeared into the ether. It was sent to Canada and got into the country within 3 days (great). Then, looking at the tracking said that it was an incorrect address (not so). Turns out it could not be delivered to a post office and anyway, the Canadian postal workers were on strike. I provided another address, and.....it has disappeared and was declared lost so by UPS. I know it's sitting in a warehouse in Kelowna, as that is where it stalled, but no one can be bothered to locate it. I have spend a lot of money on the postage and customs duty and all for nothing, and my son does not have what he needs.
This was my 'belt and braces' parcel, sent once I heard about the postal strike, since there was already one parcel stuck in that system. Now I have been tasked with making a claim - more hassle. My guess is that won't be honoured. Unbelievable!
Happy New Year!!
December 5, 2024
Reply from Worldwide Parcel Services Ltd
UPS will hand a parcel to a third party if they need to in some cases. Sadly this has backfires in this case with the post office being on strike. We have been working for you to try to get the shipment recovered but UPS have now said to go to claim. Once we receive your paperwork we will go ahead claiming for you. We have no reason to think they will refuse the claim.
We do understand this has been a very frustrating experince for you and can only apologize for this and work on your claim with you.
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