Worldwide Parcel Services Ltd Reviews 

4,397
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers consistently praise the service as outstanding, efficient, and easy to use, highly recommending its reliability. People frequently highlight excellent end-to-end service and appreciate swift, timely parcel delivery, often quicker than expected. Customer service is also described as superb, helpful, and quick to resolve issues. However, some customers noted significant delivery issues, including lost parcels, lack of tracking, and unexpected returns, with delays much longer than estimated. Some reviewers were not happy with customer service, citing rudeness, unhelpfulness, and a refusal to take accountability, alongside unclear forms or lack of support.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WPS is a slick streamline service. I use them for exporting good all around the world & there is always an immediate response from the team if i have an issue. They also offer very competitive shippin... See more

Rated 5 out of 5 stars

Great customer service. I needed to send an international consignment and there was an issue with the address. This was dealt with by the WPS office and the consignment got there on time

Rated 5 out of 5 stars

As always the parcel reached its destination. Though US closedown slow down the process but it was no fault of world wide parcels

Rated 5 out of 5 stars

I cannot fault this courier service I have been using for a while now. There is absolutley nothing I can fault them. There service is outstanding. You won't be disappointed


Company details

  1. Courier Service

Information provided by various external sources

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,397)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent. Used this as a private citizen to ship a key document to US. From ordering, pickup through tracking and delivering, it was straightforward, easy and reliable. Excellent!
Would use again without hesitation. Brian W.

March 12, 2024
Rated 1 out of 5 stars

Unreliable

Failed to collect urgent document. Emailed company - they arranged collection for the next day and guess what, they failed to collect again. Got refunded through PayPal. Won’t use again as my business depends upon documents being dispatched on time.

March 9, 2024
Rated 1 out of 5 stars

Rob dogs

Rob dogs - threatening and rip off merchants

February 26, 2024
Worldwide Parcel Services Ltd logo

Reply from Worldwide Parcel Services Ltd

Hi Helen,
"Robdogs?" This from someone who massively under-declared the size of her parcels thus avoiding paying the correct price, not once but 3 times!!!
"Threatening?" A couple of emails asking you to pay the amount you owed! How terrible of us asking not to be left out of pocket by your "errors"!
Its a shame we can't review you as a customer to warn other couriers about you!
Regards,
Richard

Rated 5 out of 5 stars

Awesome service

I booked delivery Friday evening for a Monday pick up, package was going to Spain.
Was picked up about 3pm Monday evening
Asked courier when it would get to its destination he said tomorrow and I have to admit to laughing
I heard at 10am the next morning that it had been delivered
Amazing service and courier was really nice

February 9, 2024
Rated 5 out of 5 stars

Support was super helpful

Support was super helpful, negotiating some problems with export customs in an EU country clearing equipment for return to the UK. Will absolutely use again when required.

January 25, 2024
Rated 1 out of 5 stars

Didn't like it

Had to print off 4 invoices.one for the courier and three attached to the parcel.Also no chance to speak to the Customer Service, only via emails.Never come accross sevice like that, definetly not using again.

January 23, 2024

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