Woven Reviews 

On time very good driver
But not packaged well cushions could of been secured in some form or wrapping box had gaping hole at bottom
But fantastic cushions good delivery *****

Like many people on here I wish I’d read the reviews before buying a rug from Woven. I emailed to cancel the rug but they still sent it. They arranged for it to be collected many weeks ago and they have confirmed that they have received it back but I am still waiting for my refund. I’ve had emails from Megan which sound very helpful but the refund she promises never arrives. I am now having to go through my credit card company to get me money back which is extremely inconvenient. I feel they have just stolen my money!!!!

just one word, hopeless.

I have order a rug beginning of July which was avdertised as an express order to be delivered within 2-3 working days. Despite repeated automated emails that my order is out for delivery nothing arrived until I chased it by email and phone. I was told there was a delay and the rug needs to be now re-oreder and delivered from Belgium. it finally arrived in August.
I still have not received an antislip that was included with the order despite chasing. It is now October.

Great selection of rugs. We found a high quality one that was just right for us.
We had to wait to get our choice, which is not unusual in these strange times. However unlike other companies the order came.
My only regret was I couldn’t get a rug made in the UK made of British Wool. However this is about par for the course.

We are very pleased with our new rug. The price we paid compared very favourably with the same rug in a well known national retailer. We ordered it on Friday and it arrived the following Wednesday. The e mail contact we had with the company to ask about delivery arrangements was answered promptly and courteously. We could not be happier.

I really wish I had read the reviews before ordering. Firstly, the items I bought were in stock and had a delivery time of 1-3 working days....but nearly 2 weeks later they have not arrived. Secondly, on the item listing page it clearly states 'Free UK Delivery' only it turns out that it's only free if you spend over £50. I contacted Customer Services and was told the delivery costs are clearly stated in the Terms & Conditions. They should be clearly stated on the listing page as it's just a lie to state free delivery if it's only free under certain circumstances. Then they provided a tracking number, only the tracking number was actually not valid, according to DPD. I then emailed back and asked to cancel my order but they are now ignoring me. AVOID!!

We ordered a plush rug from Woven
Not only is the rug excellent quality, your prices and delivery times have been excellent. Ordered last Saturday delivered the following Friday) just six days later (if you include the weekend).

I will definitely use your company again, thank you

I see a lot of poor reviews here but I have just had a really good experience with Woven after an initial delay, when one of the rugs I had ordered turned out not to be available. Megan was super helpful. I ordered a replacement rug, at a lower price, the process was quick and smooth and both rugs have arrived and are great. The refund for the difference between my original order and the new rug was also refunded in a few days.

Products great but wait time was too long. 6 weeks for a duvet cover..... customer services the phone rang and rang then when connected they hung up. Repeated 6 times in an hour. Sometimes they answer and you speak to someone ! Re ordered as they said it was lost, waited a further 2 weeks then repeated process to speak to someone! Finally 8 weeks it arrived !

In over twenty years of online shopping Woven are undoubtedly the worst company I have very had the misfortune of dealing with. Here's what happened:

I ordered a rug in December 2020 for £176.00 with delivery due for February 2021. That time came and went so I chased them up the 03/03/21 and was told they would chase their supplier. With no update I chased again on the 16/03/21. I was told on the 18/03/21 that my rug had been lost in transit. Annoying but mistakes happen.

I was offered a different colour of the same style rug which I didn't want. Woven then offered me the same rug but in a larger size with a discount. I accepted this offer a paid an additional £4.20 to upgrade and was told delivery would be an estimatedApril 2021.

I waited and April 2021 came and went. I chased several more times and kept getting told it was delayed. By June 2021 I had had enough of waiting so decided to cancel and asked for a refund bearing in mind I had waiting 6 months for a rug to be delivered.

I received a refund notification on the 02/07/21 but didn't receive any refund. I chased on the 07/07/21 and was told the refund had been sent on the 02/07/21 and told to contact my bank. No refund was received. I chased again on the 15/07/21 and received a reply on the 19/07/21 asking for my bank details which I immediately replied to. Still no refund. I chased again on the 27/07/21 but received no reply. I chased again on the 02/08/21 but received no reply. Woven had now stopped responding to my emails.

I called Woven on the 06/08/21 but kept getting hung up on. I waited a total of 33 mins on hold, calling five times but eventually gave up. I called again on the 07/08/21 but again had no reply. I called again on the 09/08/21 and this time got through to somone. I explained the situation and asked for my refund. I was told they'd chase this with their accounts department. Still no refund.

Another week came and went with no refund so I called again on the 18/08/21. I explained the situation again and asked for my refund. I was told there was only one person in the company who could issue bank transfer refunds and he was off all week. I asked please could this be chased up urgently - I've now been waiting for a refund for over two months and 8 months since I ordered.

I called just over a week later on the 01/09/21 when I was told the accounts manager would be back from leave. The caller said she would contact them today to issue the refund to me urgently. The caller said she couldn't do it because the accounts department were in a different building.

I chased again on the 07/09/21 - and finally after months of chasing - I was finally refunded for the rug I ordered in December 2020.

Avoid. Avoid. Avoid. Shocking customer service.

Ordered a Rocks rug, delivery time stated 5-7 days. I emailed on 8th day and was informed rug would be with me from manufacture within next 3 days. I received the rug in that time.
I am very pleased with item
Would buy from company again as price was excellent as well

ORDER #25023 - I placed my order on 29/06/21 which was supposed to be delivered within 1 week. It has now been 2 MONTHS and the rug has still not been delivered. Customer service doesn’t reply to emails - this is the worst experience I have ever had with any business.

After leaving a rather scathing review, I was contacted personally by someone from Woven and they immediately organised a refund of my transaction. I had needed my duvet cover more quickly than they could manage it, and admittedly their price was better. I've paid top dollar elsewhere to get the goods on a 24 hour service now as I could not continue to wait. I may well give them another try next time I need something less urgently

I would like to thank Woven for having my item arrive early. I had assumed it would take 7 working days but the expensive Rug I purchased online arrived in 4 days I believe. Meghan was very helpful in the support department.

I was surprised and worried about the reviews recently last month on other peoples experience, instead of panicking , I kept believing that due to items coming from abroad in my case , you should allow some time for slightly late arrival on order.

once again, thank you woven for my super size Aran Rose Pink rug bought in time for my partners birthday.

who needs a bed when you can easily sleep perfectly in this Rug. Awesome.

I definitely recommend Woven to anybody that are having doubts they are on top of the game in the Rug department and grab their discounts before they go.

Ekanem

ordered bedding from Woven and it arrived 3 days later, bedding of a good quality and price better than found elsewhere. i would use Woven again.

Trust Pilot does not have the option of zero stars, even one star is too many to capture my experience. My order was placed on 16 March and delivered, incomplete, on 27 May, the missing item only finally reaching my door on 01 September. In those five and a half months all contact has been initiated by me, three emails, innumerable phone calls, 7 of which were answered ( the unanswered taking up some 90 minutes of my time).
I fully understand the effect of COVID and Brexit on staffing and supply chain issues respectively but even these cannot explain the failure to complete my order when a potential new customer seeking the same item was assured it could be with her in a matter of days! I can honestly say I have never, ever experienced such dreadful customer service. Likewise I have never left a negative review about anything, doing so now is to record the extent of my exasperation and annoyance. I will never purchase anything from this company again, indeed when offered a ‘voucher’ last week when I complained for the nth time, I refused it for that very reason.

Poor communication i.e none. Tried phoning on many occasions over several days - finally got through to someone who told me they didn't actually have all my order in stock (2 items ordered) but they could sent what they did have now. I said yes please and I did receive this the following day. However I had no communication to inform me of this and I would still be waiting now had I not phoned. I did email but this was ignored. I now have 1 out of 2 items that I ordered - thankfully the more expensive of the 2 but really not good enough.

I was very impressed with the discount offered on my chosen product and the quality of it. It was delivered within the three week timescale with no concerns. If I was looking to buy another rug, I would certainly use again.

I have no news of my order that has been passed a month ago!
I have tried to contact them many times through their phone line, email, Zendesk chat and Facebook Messenger with no success.
I was told once I would get a tracking number in the next 48 hours but nothing came through...
This is a shame! Hard to believe since they distribute quite popular brands...