Woven Reviews 

Had a problem with rug, customer services sorted and redelivered within a week, great communication and service

Found the perfect rug on Woven. Great price, great communications and item arrived quickly as specified.
Product is perfect. Would recommend company wholeheartedly based on my experience.

Appalling customer service. Will never use Woven again. Quality of phone line is terrible. They rarely answer calls. Emails go unanswered. Still awaiting my refund. Very disappointing

Found the rug that I wanted on their website at an excellent price. I placed my order, received an email confirming that they had received it. I then received emails updating me on my order's progress and then, a couple of days after placing my order, a nice UPS man delivered it. The rug is exactly as described and the colours look pretty much as they did in the photos on the website. I didn't have to contact the company or interact with them so I don't know what their customer support is like, but my experience with them has been very good. Would definitely check out their website next time I'm looking for floor coverings.

Woven have failed to process refund due 19th July and just called again today 12th August to chase up, no explanation, no apology & simply the worst!
Will never purchase from this awful company again. Appalling aftercare
Avoid at all costs!!!!!

Ordered a rug on 13th July for over £1200, cancelled the order on 25th July, told 14 day refund process. Still have not received my refund, staff are not telling the truth
DO NOT USE THIS COMPANY.
Had to threaten small claims court and raise credit card dispute, over one month later finally a refund, no apology, no reason for delay, it’s seems legal action became the incentive for my refund.

Sent a faulty not fit for sale rug with different length weaves, knots and bumps. I had to pay to return it and they said it wasn't faulty. Appalling quality and even worse customer service. Absolute garbage company. AVOID THESE CLOWNS, BUNCH OF SCAM ARTISTS.

Excellent product,competitively priced !! speedy delivery !!
I am really pleased with my rug it looks fab. If I had one qualm it would be that I didn’t receive an invoice after transaction but was kept upto date after 48hrs of purchase.

Great selection of rugs yes. Competitive prices yes. Actually receiving your item in good time and decent customer service? NO. Bad combo here using UPS as a carrier too (also useless and very difficult to communicate with) but this was not helped by Woven's mistake - not adding my contact details to the delivery notes. Subsequent emails back and forth involved customer service seemingly absolving themselves from all responsibility (I was told I needed to contact UPS, nothing they could do about it) when it turns out the downfall and the fault lies with Woven. Really dissatisfied. No incentive or inclination to use them again and will certianly not be recommending them to others. Poor.

Woven is a good company with actual good products, but they fail miserably when it comes to after-service. The client becomes the fool.

Firstly, they make it difficult, or better yet, a hassle for you to return items, huge rugs. Be prepared to lift your rug to the nearest shipper or spend good money to have it picked up and accurately weighed and repackaged.

Also, please do not make the mistake of sending a defective rug back that has been briefly used because they clarify they will charge you for vacuuming. Despite them selling you a rug that is defective and/or of poor quality, one way or the other, they must make something out of it. Bottom-line, make money, then comes customer satisfaction.

They do offer exchanges, which sounds great. This is one way to get your unwanted rug returned at "no-cost". Well, this is a false premise. If you decide to exchange a rug, expect to pay the FULL RETAIL price even if the rug is on sale and/or at a discount to the rest of the public. You still get lambasted or screwed over for returning, and that full retail price once again guarantees them some form of profit.

Lastly, what's sad, Woven does this to its repeat clients with no shame. This action says a lot—no value for the client, and it is even worse if you're a repeated client.

Call me a fool once, maybe twice, but never a third time.

Easy to use site, lots of choice. Cheapest i could find for my Orla Kelly rug.

Worst customer service ever!!! Ordered a rug, never arrived , so I cancelled the order and was told I would have to wait 14 days for refund ????? The girl I spoke to at customer services was clueless, not professional at all, I had spoken to her on four occasions.She could not give me the number of the accounts department, all she said was “they are in another building and I don’t know if they have a number” ??? What the heck !! On four separate occasions she promised me I would get my refund and as yet have not received it . Do not order from this company!!! Not professional at all and why do I have to wait 14 days, if I don’t receive my refund this week I will take action !!!

Geisha Prisme Large Rug. Just arrived and is absolutely perfect! I had to wait weeks as there were no rugs in the country (I did check with Designers Guild). Will definitely use Woven again.

To be honest when I read reviews on here I was unsure weather to order from woven. I telephoned the company directly to make sure item was in stock.I was told it was and decided to take a chance and made order over the phone.I have to say I had no trouble with my delivery apart from I was told it would arrive on Tuesday but ended up turning up the day after on perfect condition, I guess every review and experience may differ but I’m happy with the service I received

Amazing things! Free gripper offer was an added bonus.

Good experience overall! 😀 didn’t realise they did matching bedding. It’s hard to buy things on line but the pictures were true to life. I had to pay £5 for delivery but appreciate this was due to my order being under £50.

update: further to the response, no I was not calling out of hours and you have now responded to my emails which you indeed received. I was offered alternative rugs from the one I ordered which I have declined abs asked for a refund. I have yet again tried to get through to The office today and had exactly the same experience of sitting on hold and then getting cut off after 10 mins.

If I don not have confirmation of a refund by the end of today I am reporting this company to my credit card fraud team.

DO NOT USE. I ordered a rug on 10 day delivery time a month ago, it is still sitting a processing, I’ve had not date, the phone rings for 20 mins and cuts you off after 20 mins. Have been calling and emailing for days. Total scam and have reported to my bank fraud team.

Response below is nonsense I called for 3 days straight. Was cut off each time after 20 mins abs you have an email also not answered, it you can answer a trust pilot review perhaps answer the phone or indeed my email.

Speedy delivery, arrived in good manner. Company did not call in advance to arrange delivery.

Ordered my rug 18 days ago and it has still not been delivered. Have not received a single reply from their customer service on email, Facebook or Instagram. Seriously concerned that the rug will never be delivered and that I will be out of pocket several thousand pounds.

Very pleased with our experience with Woven and slightly surprised to see a few one star reviews. I checked Reviews.com and they were mainly 5*. Anyway I got a lovely rug at a very competitive price and best of all the dog loves it!