Xgas Limited Reviews 

1,184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Baz and Gav have today fitted air-con into our bungalow, I would like to say thank you for all the care they took in doing this work and for cleaning all the mess and putting back the furniture. Thes... See more

Rated 5 out of 5 stars

We phoned this company to help with combi boiler not firing up. They came out quickly, diagnosed the problem, temporary fixed while awaiting parts. On time and courteous engineer. Everything fixed a... See more

Rated 5 out of 5 stars

25th September 2024, X-gas installed a new Worcester/ Bosch boiler in my bungalow in talwrn road, coedpoeth. I cannot recommend this company enough! Arrived promptly as promised, spent ages putting... See more

Company replied

Rated 5 out of 5 stars

Telephoned xgas yesterday ,my sister suffering from dementia returned home from respite ,the house was cold ,within an hour an engineer arrived and altered timings on the boiler and she was soon wa... See more

Company replied

Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Gasfitter
  4. Heating Contractor
  5. Plumber

Written by the company

Here at Xgas we are locally renowned for offering a truly remarkable customer experience. With a combined 60+ years’ experience in the heating and plumbing sector, we have built a solid reputation to be your go-to company for all your new boiler requirements. This is backed by our comprehensive 5***** reviews on both Google & Yell, in addition to being a Worcester Bosch Service Partner. With affordable finance options available and up to 12 years guarantee, if you're considering replacing your old inefficient boiler, we have everything that you need. Our home surveyors provide will provide as much information as you need and we never 'hard-sell' nor do we over-promise. We believe in demonstrating a professional impression from start to finish without trying to baffle you with technical jargon or abbreviations. Covering Wrexham, Chester & surrounding areas, our team of expert gas safe engineers are 100% customer focused on ensuring that you are completely satisfied. Rapid response to emergency Installations We know that when you are at home and without heating and hot water especially during the colder months, this creates problems for you. This is why we prioritise all emergencies and can install your new Worcester Bosch quickly . Our efficient customer service team will keep you informed throughout and are always happy to assist in any questions or queries that you may have. Which? Best Buy Gas & Oil Boiler Here at Xgas we only install the best boilers on the market. That's why our boiler brand of choice Worcester Bosch has won the best value gas & oil boiler for 11 years as voted by 'Which?' Our premium service demands a premium brand, they both go hand in hand to deliver a product you can trust with a service you can rely on. Safe In Your Home Installer Commitment We appreciate that in the current COVID-19 pandemic, that there can be a hesitation in allowing our gas safe engineers into your home. Rest assured, as a business we take the health & safety of both our staff and customers very seriously. This is why all our engineers are 'Safe In Your Home Installer Commitment', meaning whilst at your premises we will wear the required PPE and adhere to social distancing. In 3 points: Competitive pricing with affordable finance options available Up to 12 years guarantee for complete peace of mind Local, trusted and recommended


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,184)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased .

So grateful for the service received today . Carl fixed the problem and serviced the boiler . Great job !

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Obstruction of driveway

X-Gas van parked opposite the entrance to my property, preventing me from turning right onto the road. I telephoned them and they said they'd contact the driver and ask them to move; however, 15 minutes passed and they hadn't. There was no loading or unloading during this time. The silly thing is there's a FREE public car park literally about 20 yards from where they had parked.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

New boiler installed today by very professional company 25th September 2024

25th September 2024, X-gas installed a new Worcester/ Bosch boiler in my bungalow in talwrn road, coedpoeth.
I cannot recommend this company enough! Arrived promptly as promised, spent ages putting sheets down everywhere, the 2 engineers were very polite, knowledgeable and just got on with the job in hand. Talked me through everything I needed to know about the new boiler, and absolutely no mess left anywhere! I’ll never consider anyone else to attend to my gas needs and strongly recommend them to anyone in the future! Thanks again x-gas

September 25, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future!
Kind Regards
Xgas

Rated 3 out of 5 stars

The item arrived as described

The item arrived as described, but shipping took a bit longer than I thought it would. Overall happy

August 27, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

Hi Steph, I think you have left us a review for another company. Please could you remove this review if it's not intended for us
Thanks
Xgas

Rated 5 out of 5 stars

Wonderful XGas

I have relied on XGas for many years. Every engineer has been extremely efficient and helpful. Making an appointment is simple and the time given is the time they arrive. This company is second to none.

August 2, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Absolutely brilliant

We have no words to thank Stephanie and Carl enough for today. Absolutely amazing service and both went above and beyond to help us in our plumbing emergency. Our situation could have been rather a different outcome if Carl hadn’t attended to us as quickly as he did.

Both Steph and Carl are an absolute credit to Xgas and we really don’t know what we would have done without their help today. Thanks so so much to you both and X gas. Would highly recommend. So professional and helpful.

August 2, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Boiler service Very thorough service

Very thorough service. Very pleasant engineer. Always on time and tidy well presented well mannered workforce, thoroughly recommended this company for any gas work you need doing, very competitive prices

July 12, 2024
Unprompted review
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Your engineer knew exactly what to do

Your engineer knew exactly what to do, and did it effectively and efficiently. I think his name was Carl and he was chatty and easy to talk to. I will definitely ask Xmas again . You do our central heating anyway.
Geoff Seys Llewellyn.

May 1, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication. On time.

May 8, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

He was very friendly

He was very friendly, did the yearly service on the boiler and answered a few questions I had.

April 26, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent service….very professional on…

Excellent service….very professional on all counts! 👍👍

April 22, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with, staff always friendly and helpful, knowledgeable and efficient and provide great products at competitive prices

April 25, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Fast and efficient service on boiler

Fast and efficient service on boiler , came on time explained a few things and then left

May 30, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

5 stars

Polite, competative punctual and generally round good work carried out

April 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Great service

Great service, very helpful and efficient thank you

May 2, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

Fast professional service

Fast professional service. Job well done. Good pricing. Immediate response.

April 9, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

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