XBM Reviews 125

I have used XBM for a number of years and they have always been incredibly helpful in ensuring I have the machine and package that suits my business needs and telling me about options available to allow my business to grow. Thanks to their team.

Very helpful service. Quick. Efficient. Answers any questions quickly. Everyone dealt with at XBM has delivered great service. The machine has been perfect and does everything we need.

I had a very poor experience of dealing with the accounts team, a lady by the name of Jess in particular. I found that she was unaware of most of the terms and conditions and that she was reading from a script by the sounds of it.
I had asked for various proof of charges in writing and was repeatedly ignored.
I then dealt with the customer service team when we needed a repair, who were rude and asked why we wanted a repair when we had given notice to leave. (Because their notice was 90 days and obviously if we are paying to use it still we need to actually be able to use it)
Its shocking how unprofessional this company appears.
They are flagging negative reviews saying they are from an 'ex sales person'
Well I can say I have neither worked for XBM or would consider it in the future.

1 star is far too good for this company. If I could give it a zero star rating then i would.

All was okay with this company until our contract ended and we wanted to leave as we found a cheaper contract. This was when they started to add all sorts of ludicrous fees on top which included £900 + for a collection fee and data cleanse that was not even going to be done by their company. Once i argued these away i was then given another £900+ leaving fee and this was because they decided without consent to sign us into a new contract and without providing us with a copy. This was because they used another leasing company and made sure the dates ended at separate times so we had no choice but to stay with XBM for a further few months. When asked to break this payment down we were not given solid answers, our bills suddenly started to leap up without explanation. Whilst we were discussing the leaving fee they decided to take the money from the account without consent and without prior notification. Once this happened they even continued to take money until we removed the direct debit mandate so that they could not possible to this. The last money will be returned but the excoriate and illegal "leaving fee" they are still adamant they deserve to keep. We are seeking legal action against them but in the mean time we want to make others aware of how this company behaves. Had i read trust pilot first, I would NEVER have signed with them. So many better companies

i was belittled, denied services we were paying for and treated very badly by customer service.

While finding a new company, i found DEOS and their customer service was impeccable and they completely beat the prices by far.

I do not recommend signing up with this company, they seem lovely until you try to leave which is when they turn nasty and try to get as much money from you as possible.

All this while in a pandemic too.
After reading their reviews i found it has happened before but they are claiming each and every one is an former college. Well, i am a customer with lots of evidence to prove it.