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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the event's location, citing significant traffic congestion and poor organization for parking, which led to long delays both arriving and leaving. Customers also found the pricing for tickets, parking, rides, and food to be excessively high, and many reported issues with receiving refunds for cancelled events or unsatisfactory experiences. Some people were dissatisfied with the service, mentioning a lack of clear communication regarding refunds and unhelpful responses to inquiries. Reviewers frequently highlighted that the fireworks displays were often obscured by smoke or started late, impacting their enjoyment of the event.

What people talk about most

Location

Consumers find the location to be problematic, primarily due to severe traffic and parking issues. Many... See more

Service

Customers consistently express disappointment with the service. Many reviewers report significant delays,... See more

Holidays

Clients share ambiguous opinions on holidays. Many reviewers expressed frustration with events, citing issues... See more

Price

Reviewers mention negative feedback about price. Consumers consistently express dissatisfaction with the high... See more

Refund

Customers consistently express frustration and dissatisfaction with the refund process. Many reviewers report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Honestly I was quite disappointed with our experience, we got there and had to wait an hour just to get to the parking, which was fairly organised but getting there was a pain. Then when we finally go... See more

Rated 2 out of 5 stars

Today was my first time going to Abingdon Firework Festival. And I won’t be going again, absolutely nothing to do with the rain. The whole event was just ‘meh’. First of all, the viewing ar... See more

Rated 2 out of 5 stars

Went to Abingdon fireworks last November… despite the issues with fireworks not being very visible through the smoke and the lack of bonfire to start with, we did actually really enjoy it. Stepson lo... See more

Rated 2 out of 5 stars

Although the fireworks at Abingdon were insane!! unfortunately the viewing for the shows just don’t work! You can’t see anything & children missing out. for the money you pay you’d think they’d... See more


Company details

  1. Event Management Company

Written by the company

Unique and exciting family experiences featuring an Xplosive combination of world class fireworks, air displays and light shows!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

639 reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I was one of the worst events…

I was one of the worst events I have ever attended. A lot of cancellations and delays.
I paid £70 to see 1 monster truck break down and another who jumped over 2 cars. Awful!

Apart from this, high prices on all the rides and basically everything you wanted to do you have to spend money.
I blame myself for getting tricked by the advertising. A total waste of money!

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Mihai,
Thank you for your feedback and we're sorry to hear that the event did not meet your expectations. We can confirm that the running of the event ran completely to time apart from Big Pete braking down of which the Monster Truck team came together to put on an extra show at the end to compensate for this slight hiccup. Our advertising is transparent as we highlight exactly what attractions are included in ticket price, and what is at an additional cost so that families have the choice of what entertainment they would like to partake in :)
Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

Entrance fee was way too expensive

Entrance fee was way too expensive. It would have been fair if the entry fee included raids as well.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Thank you for your feedback. We aim to provide a fair and valuable experience for all our guests. While our entrance fee primarily covers the event's setup, security and entertainment. For full transparency, we also highlight that rides are at an additional cost so that this doesn't come as a shock to customers.
Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

Disabled access policy

Policy on not providing complimentary tickets for carers is disgraceful in this day and age. Disabled people often cannot attend events like this on their own and forcing them to pay double to attend with a carer is discriminatory. Please sort it out and join the vast majority of event organisers in the UK who recognise this.

Much respect to the stuntmen and women and other people who put on the show.

April 14, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Tom,

We recognize and value the importance of accessibility for all our attendees, and it is our ongoing goal to create a welcoming and inclusive environment. After careful consideration and review of our past experiences, we have adopted a policy where we do not offer specific discounts or free entry for carers. This decision was not made lightly and stems from significant challenges we have faced, including the exploitation of such provisions and the confrontations that arose at entry points, which compromised the safety and enjoyment of our volunteer scouts and staff who were having to challenge members of the public who were obviously exploiting the option.
This policy is also aligned with a number of other event organizers who have faced similar challenges. We understand this may be disappointing, and we want to assure you that we continuously assess all our accessibility options to ensure we are meeting the needs of all attendees.

Additionally, we want to confirm that this information is publicly available on our event website to ensure transparency with all potential attendees. While we understand that this might not be the preferred arrangement for everyone, please know that this decision has been made with the intent of maintaining fairness and safety for all involved.

We value the support and understanding of all our participants, and we are committed to providing the best possible experience for everyone.

Thanks!
Xplosive Events Team

Rated 4 out of 5 stars

We found the queues a long wait 2 hours…

We found the queues a long wait 2 hours for Monster Truck rides. If the display could be more central and view around a circle giving viewing a better chance.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Thank you for your positive feedback! We are always looking at how we can improve aspects of the day for future events so this is definitely something we will consider going forward :)
Thanks!
Xplosive Events Team

Rated 5 out of 5 stars

Springfest 2024

Springfest 2024 - Went here with my son for the 1st time and it was fantastic! My son had an amazing time and absolutely loved the Monster Trucks and stunt bikes. Have been to the Air Show previously and found parking was a nightmare, so used the pedestrian walk through this time and was brilliant! Looking forward to booking this again next year!

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Nicola,
Thank you so much for your positive feedback! We are thrilled to hear that the Monster Trucks and stunt bikes exceeded expectations :) We look forward to welcoming you back to Abingdon Springfest next year!
Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

Poor traffic management.

Poor traffic management.
Very expensive for seeing very little of the car stunts.
Fair ground was ridiculously over priced.
Not at all worth the money.
Very, very disappointing.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Thank you for your feedback. We are sorry to hear that the event didn't meet your expectations.
Thanks!
Xplosive Events Team

Rated 2 out of 5 stars

Went to Abingdon Springfest

Went to Abingdon Springfest. A bit overpriced for what it is. Essentially you pay to go in and then pay to wonder around food vehicles and fayre ground rides. You can do this at your local field fayre. Obviously the monster trucks and motorcross was ok, but very basic. If it actually had some sort of market stalls to have a wonder around and look at like a market alongside it it would be a lot better. For comparison, winter wonderland in London is cheaper and has far more stuff.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Michael,
Thank you for your feedback on your experience at Abingdon Springfest. We appreciate your comparison, but please note that our event is structured differently from larger events like Winter Wonderland in London. Our focus is on providing a unique local experience that includes specialty acts like monster trucks and motocross shows. We understand that you were hoping for more variety and we continuously seek to improve and diversify the attractions and amenities at our festival.
Thanks!
Xplosive Events Team

Rated 5 out of 5 stars

Fantastic Event

Fantastic Event, kids loved it and something there to entertain the whole family.

Gutted we didn’t get the chance to go on the monster truck but will definitely be back next time.

Event organisers did a brilliant job from start to finish.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Curtis,
Thank you so much for your positive feedback! We are happy to hear that you had a great family day out :) We look forward to welcoming your family back to future events!
Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

Worst festival ever everything…

Worst festival ever everything expensive form entrance 30£ doesn't offer you nothing to paint if beer 7£ and a ridiculous hotdog 12£ omg what a world 60 pound 5 minutes with helicopter... ridiculous prices... seriously is nothing else to do just see that monster truck show ..nothing else ... worst festival ever.never comeback

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Laurentiu,
Thank you for sharing your concerns. We are sorry to hear that your experience did not meet your expectations. We strive to provide a diverse range of entertainment and amenities at our festival and we will consider your feedback about pricing.
Thanks!
Xplosive Events Team

Rated 5 out of 5 stars

A really good day

A really good day. Grandchildren loved it with loads to do and lots of entertainment.

April 13, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Thank you for your positive feedback! We are thrilled to hear that your grandchildren were entertained and had plenty to do :)
Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

Worst company ever

Worst company ever - rude staff and discriminate you for being disabled and be rude to you and tell you to pay like everyone else and then block you on social media and delete all your comments - I've never been discriminated as being disabled before until now with this company and their staff

February 23, 2024
Unprompted review
Rated 1 out of 5 stars

Con artists

Con artists, will take your money and make it as hard as possible for you to attend the event. Won’t issue refunds to the thousands of customers that paid, and won’t answer the phones or several emails after 6 weeks. We work for our money, this company get their money by stealing from us. Disgraceful

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

Wow wow wow wow wow

Wow wow wow wow wow! My family and I attended the 2023 Abingdon Bonfire and Fireworks event in November, and we were quite literally blown away!

I’ve seen so many negative comments from others regarding the traffic congestion with the events that are put on by the organisers, and it really does make me chuckle when reading what people have said.

Moaning about how busy it is to get to an event with over 20,000 attendees is comical!

What do you seriously expect? Free flowing traffic and no waiting time in queues?

Have a word with yourselves, please!

It wasn’t all that long ago when we queued outside a supermarket for hours on end to buy our groceries. We didn’t complain. We accepted it and got on with it.

Anyone with an ounce of common sense should know that events like this will be busy, and travel times will be greater than they normally are.

Everyone that has attended any event hosted by Xplosive Events has had months to prepare for the occasion.

If you’re one of those who has negatively reviewed this company, then you are clearly not living in the real world!

If being impatient and stuck in traffic triggers you, stay at home!

The last 45 minutes of our journey was bumper to bumper traffic. And that was only the last mile!

Did we complain? No. Was it unexpected? No. Did we leave in enough time to get to the event? Yes!

We all get held up in traffic every single day. Get over it!

If you have attended the event in Abingdon and you live in the Oxfordshire area, just be bloody grateful that we have the opportunity to experience something that not many else will.

It’s not as if we’re spoilt for choice with different and exciting things to do in the area.

Very good Xplosive Events and Illusion Fireworks. Very good!

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

Xplosive Events Shameful

Xplosive Events posted a Facebook post, showcasing the Abingdon Fireworks show as an official video. I commented that it was a shame that they couldn't officially respond to the multitude of comments and complaints about traffic management after the show. The response to my comment was awful. Asking me, if I'd rather they lie about matters or Just tell me, as it is, and there's nothing they can do. If I'd rather not have this experience then sadly the event is not for me. Shocked I politely replied, to which Xplosive replied a couple of times. The. Xplosive events Facebook page disappeared from my Facebook view. Family have said they can't see my comments, assuming they have been removed. Family can see Xplosive Events posts, I cannot. I assume they have blocked me. If they have, I am shocked at the immaturity and lack of care for constructive feedback for future improvements. I'm disgusted at the behaviour, and total disregard for visitor safety when considering the safe movement of 20k people off their site. I doubt I'll get a reply to this review. If you want a good fireworks show, find another that take customer safety across the whole experience seriously. Shame on you Xplosive Events!

November 21, 2023
Unprompted review
Rated 3 out of 5 stars

Great night minus the traffic!

This was our second visit to Abingdon for the fireworks after also attending the summer show. This show had a bigger fairground which we were happier with and a once again fabulous fireworks display! Overpriced food as we paid £27 for two portions of chips and 4 pieces of chicken, but to be expected I suppose!

As almost everyone else has said, the traffic at the end is a nightmare, even though we left 45 minutes after the show had ended as they advised. I think Xplosive Events should take some responsibility for this mess as they are the ones who allow so many people to attend with literally zero traffic management at the end of the night - the safety marshals look frozen to death as they have nothing to do all night! It took us just under two hours to leave the airfield, which included being verbally abused by another customer in a car as we didn’t happen to let him push in to the lane we were in immediately! As anyone who attends knows, you can’t just lane hop and expect to be let across when you see a lane moving for all of two seconds!

I think the email they sent out this week was more than cheeky, traffic being ‘beyond their control’, surely it’s your responsibility as the event organiser for everyone to leave safely?

The traffic has made us definitely think twice about attending next year, I hear ticket prices will be raised due to letting less people attend (£28 each to waste the same in petrol just to leave the event?), but I think they need to promise some sort of organisation at the end of the event so people do keep coming back!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

We had the best time as a family of 4

We had the best time as a family of 4. There was soo much variety for everyone. My 2 and 6 year old loved the rides, music and lights. They enjoyed their food and danced the evening away watching fireworks and the bonfire. The monster truck was a huge hit for my children.
We as a family of young children appreciated the amount of emails informing us that traffic is not controlled on exit and knew even though they put in email and announced on the evening for everyone to allow young families to leave first it was going to be a wait so with knowing this we made the most of our evening and queued keeping in spirit of a fantastic evening we danced and sang in the car to pass the time.

We have been attending for the last few years and it amazes us every year, can't wait for next year!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic firework display and lovely…

Fantastic firework display and lovely staff. There were queues to get in and out of the car park but this is to be expected for such a large event. So long as you're patient and respect others around you it makes it a whole lot easier. I've seen people moaning about the traffic marshalls but they are there just to guide you in and out not magically get you out the car park any quicker. Will definitely recommend and looking forward to going again

November 11, 2023
Unprompted review
Rated 3 out of 5 stars

Amazing fireworks, awful traffic

Amazing firework display- the best display by far that I've ever seen BUT the traffic management getting into and out of the venue is non existent.
22,000 people attend this event so there is probably a minimum of 10,000 cars. A traffic management plan needs to be in place, there needs to be people directing the traffic. We waited at the end to let the families leave first to try and stagger it but it was still chaos! This will put me off attending next year.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Fireworks Display

This was my second year at Abingdon firework display, it truely is the most amazing show you will ever get to see. Fireworks choreographed to perfection to brilliant music.

Yes, the traffic is a long wait getting out but I really do not think there is a way around this with thousands of people attending the show and having the privilege of free parking onsite, all wanting to leave at the same time. I personally think its a small price to pay for a wonderful experience.
Well done to the organisers. oh I especially enjoyed the hot chocolate with a little tipple in it to keep me warm and toasty too 😊

November 11, 2023
Unprompted review

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