Xstra 

Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up from me

Always when asked why the package has not arived on time the answer is that they are having some delay issues and say that the package should arrive lets say 27 of august but doesn't arrive on that date or any wher close the have done this four times and never arrives AVOID THESE SCAMMERS

Product received in the delay, well wrapped. No problem

Great shop. Fast schipping. I am very satisfied.

God i wish i read the reviews here before buying from this company. Ordered a BUNCH of stuff from 3 different stores those other 2 stores has already shipped AND delivered 9 products while the ONE product i bought from this store has given me ZERO updates on my order. In the email i got they just said "keep in mind that processing and shipping time is 5-10 days" wich would have been fine if 9 out 10 reviews wasnt the proof of that not being the case.

Update with order nr : 86659555

Update 2 :

I know that my order is still technically not late but just the fact that its a 5-10 days process time is enough to give a 1 star in the year 2022 to be honest. That plus the overwhelming ammout of people that have been waiting for months for their products. If i actually get my product in the time they have said, ofc i will change my review. I really need this product ASAP since i already got everything else and only have a limited time to return if something would be faulty. I cant test those products because this i need this product to test them.

Update 3 :

Emailed them to ask for an update on day 8 and they just said "I’ve looked into our system to find that the product you’ve purchased is unfortunately experiencing some delays." So basically it took them 8 days to even check in the system and now instead of 5-10 days it was excpeted to leave their wearhouse September 12. I have now canceled my order and will never use this site again and i strongly recommend that people stay away from this site. Prices are good, yes. But trust me, its not worth it, spend those extra $ on a serious company.

I have now been waiting for more that 2 month for my earpods. Xstra keep comming up with delays and are now on a delivery time of 3 month!

UPDATE1:
I have send the ordernumber-let’s what happens. Until now just a lot of words!

Order no: 85683616

UPDATE2:

I have been waiting for 5 more days - no reaktion from Xstra.

Xstra keeps talking, but no action.

Don't believe in this company

UPDATE3:

Xstra ask me if I want to cancel the order.

I just want Xstra to deliver the product. Until now Xstra have moved the delivery date 4 times and now they can’t give a date.

Update 4:

Still no airpods after 3 month!!

Now no estimat for delivery date.

Today the 13 september Xstra still sell the product on xstra.eu and say limited stock. The price is higher.

They just want me to cancel the order, maybe because my price is lower.

DON’T USE THIS COMPANY!

Company reports product as in stock (even now, weeks after ordering), however does not ship it, even after contacting them. I'm being told it is 'delayed' and would be shipped 'next month', which does seem to be a pattern here. If it is in stock, then how is it 'delayed' for a month? I sincerely doubt they intend to ship anything and are only using the orders made as some kind of leverage. If you see this review, you've probably already bought from them, so this is unfortunately too late. Now you know, demand a refund or start a chargeback, only that will resolve your issue.

This is edited shortly after posting since they replied:
I don't understand their messaging, seeing as this is all public.

>Reply from Xstra

>Updated 2 days ago
>Hello Gokhan Tufekci,
Who is that? Exposing a random customer's name?
>May I ask if this is regarding order: 415274571?
No. Further exposing their order information.
>I would like to immediately assist you with your complaint.
>Could you please provide me with your order number via our Trustpilot ticket?
On a public page? Why? This seems like they are trying to avoid bad publicity, by only handling issues which are presented in public, while completely ignoring issues reported to them via support channels.
>Delays are understandably frustrating and we certainly strive to prevent any inconvenience for you, our customer. While we offer the best possible price on a highly competitive market, it may ocurr that our warehouse experiences external or internal delays. In this case, it is always possible to request an immediate cancelation of your order. Of course, it is also possible to proceed with the order and await the new delivery deadline mentioned.
This is interesting, seeing as they almost immediately mark the order as shipped, after which it is _not_ possible to request cancellation of an order via the marketplace, but via support only if the seller agrees to it. Probably also lets them keep some part of the money seeing as you are cancelling an order in a phase that it shouldn't be cancelled in anymore.
>We will await your response for further proceedings.
Well, here you go. Start sending purchased items.
>Thanking you in advance!
>Kind regards,
>Team Xstra

This company is a scam! I ordered an iPhone and continiously called them for updates, just to get bad excuses and was told that the phone would be delivered shortly. After 10 weeks of waiting I cancelled my order. Nothing but a complete waste of time and energy.

Whatever you do, stay away from this company!

Very friendly and pro active customer service. Warned me about long delivery time because of stock shortage, i cancelled my order and they refunded me swiftly!

Waited 3 months for an Iphone. Was invoiced for a product I never received. Got no help from customer service. Complete scam. The positive reviews on Trustpilot are fake.

Edit after phone call with Xstra:

My review is not misleading. Do not claim anything differently.

I waited for about three months for one of the most common products in the world. Xstras customer service din nothing to try and help me. They answered my messages but did nothing to try to get me ANY product. Xstra had the exact same product in other colours in stock back and fourth throughout the months I waited. I told them to send me ANY other colour, even purple. The response was, on all occasions, that the listing was incorrect. They had no other colours in stock.

The only solution Xstras customer service presented to me, after months of waiting, was that I could cancel the order. Xstra did not even try to give me some kind of estimate for a future delivery.

ordered some memory
with 3 weeks delivery
but the delivery was unkown because the memory needed to be made by the factory
so i refunded it, the contact trough email
was very fast and money was refunded in 1 day

Have been waiting for a pair of Airpods Pro for two months now. FedEx STILL hasn't received the package. This is a scam and I would like my money back.
Jonas

Order 85415158 from May 19, 2022 not delivered up until now (July 27, 2022) after being promised to be delivered first in June and then in July.
Customer service representative blamed both the management for not doing anything and having the culture that prevents customer service representatives to take initiative and do anything about pushing the orders; as well as CDON as an intermediary platform.
Highly recommend not to buy from this seller.

Order made on 05/06/2022, received on 25/06/2022.
No explanation or apology from the seller for this delay.
Seller reminder on 06/15 and 22/2022 by Rakuten.
Compliant products, wrapped in bubble wrap.

not the best in term of communication
i had to ask twice for delivery as things were delayed

Très bon vendeur.
Article conforme. Délai un peu long mais le prix en vaut la peine.
____________________________

Really good seller.
Compliant item. A bit long but the price is worth it.

Worst online company I’ve ever bought from.
First of all they say that the shipping takes from 5-15 workin days, which they couldn’t hold. When I contacted them and asked about my order, they said it was in process. I didn’t believe them, so I contacted the shipping company and asked where the package was, but they haven’t got the package yet. Not even a request to pick it up from their storage.
After that I was done waiting, I asked for my money back and ordered from a other company. But the return took almost 1 month an the other company I ordered from delivered the package before Xstra even had begin the return…

I ordered airpods pro from Xtra Digital Storage on May 20th. The delivery time was very long to begin with, 10-20 business days. When I hadn't received any message of the delivery on day 20, I emailed them. I then got a response that there would be a delay of another 14-18 business days, with new expected delivery between July 11th-15th. 8 weeks for a delivery is a LONG time.

Apparently this is their business model and customer satisfaction is nothing they care about. If I had known that this company would be this bad, I would definitely NEVER had placed an order to begin with.

I am waiting since June 22nd for a reply on my last email, but if I don't receive a response by tomorrow eob, I will for sure cancel my order, never shop from Xtra digital storage again, and of course advise people in my network to never do so either.

applauds to being a one-star company, being Xtra-bad and to missing out on many customers, Xtra!

Fast delivery, as promised.