Xstra 

Original: They keep my money for the ordered headphones for almost two months already. Today they informed me that it will take another two weeks. This sounds already like a fraud. Avoid them.

Answer: advertising a product 20-30% cheaper than other providers, keeping money for six weeks for a very standard product (Airpods) that elsewhere is sent immidiatelly, claiming now it will take several days to sent money back to me, when they were capable to charge it immidiatelly from my credit card. How would you seriously name these kind of practices? You guys at Xstra must be in a very deep s..t to improve cashflows of your business by such a dishonest crowdsourcing.

Well it's been 23 days even tho they day 10-20 days. I have not received any information on the package only that it has been sent. Very very poor customer service and they don't reply to any negative reviews. This means that they are a very shameless people. Proove you have some deacency and reply to this review.

I bought airpods pro max from them via cdon the 25 of may. I contacted them after a couple of weeks and asked them where the package was, they said “10-20 dutch business days”. I checked the dutch calendar and it has now been 23 business days since I ordered, I want answers now. And I will take this further if I can’t get som real answers.
Order number: 85489682

Beställde AirPods till min dotter i maj, fick bekräftelse i början av juni att nu va de minsann skickat med FedEx. FedEx har inte mottagit mottagit någon order och det verkar vara trustpilot som är Xstra digital stores kundtjänst. Då de är här de faktiskt svarar och undrar var alla kunder har för ordernummer så de genast kan åtgärda de som de inte hade någon intention att skicka ifrån första början.

Ordered AirPods for my daughter in May, received confirmation in early June, that they were sent with FedEx. FedEx has not received any orders and it seems to be trust pilot that is Xstra digital stores' customer service. Xstra digital store are actually answer here and wonder where all the customers are for the ordernumber so they can immediately send the items they had no intention of sending from the beginning.

My order number 85622123.

Good manufacturer. Product came a couple of days late, but other than that everything was perfect. Bare in mind also, that their prices are pretty competitive!

I ordered a couple of headphones and the expected delivery time was three weeks. After 5 weeks I gave up. I tried to contact their support but to no avail. I would not recommend this merchant. Decent price to be honest but not worth the hassle in my opinion.

I ordered a pair of Airpods Pros from CDON 10 days ago and I still can’t even see the status of my order with my tracking #. I even sent email to sales @xstra.eu and haven’t gotten any answers… Anyways the shipping is insanely long and it is frustrating.

Parcel still not received and you ask me how I rate my product ??!?

Good experience with this seller. He responds fairly quickly if you have a question, that's a positive point.

I share the experiences of many others here. The delivery time is way longer than promised and I have waited for my phone in almost a month now - a long time without a functioning phone. Don’t buy from here if you’re not willing to wait more than a month to receive your product. I think Xstra should probably update their delivery estimates to a more realistic timespan to keep some credibility.

I ordered a Iphone 12 on 23/5 (via ”CDON” ), and stated delivery was 10-20 working days. Today as of 23/6 I still haven’t recieved a single update or indication that the order has, or will be, sent. I’m willing to be patient but I’m losing my hope.

Can’t say I recommend ordering as many other seems to have had the same experience. I’m willing to change my mind if this could get resolved quickly however.

Order number: 85468605

/Charlie Ekman

Beware Xstra is a fraud
I have a ordered an iPhone 12 that was promised to be delivered by June 7th. Now they keep pushing the delivery date or offer me to get a refund. Xstras business model is to sell products they don't have and expect that the price will drop. They will deliver when price has dropped below what you paid. Xstras problem now is that prices are not dropping and hence they can't deliver what they have sold. Order number: 85352309 Via CDON

Terrible company. Did the mistake of buying a new phone from them. Disappointing that they are allowed to sell on CD ON. Terrible service and extremely slow shipping. Customer service is lying and ignoring direct questions. UPDATE: Finally received it now, took 32 days. Not sure what happens since they ignored my questions. My guess is that it was lost or forgotten about, and they re-shipped it a week ago, or that it was out of stock up until this re-shipment.

1) 13.05.22 - 2 sets of headsets were acquired with expected delivery 5-15 working days
2) 03.06.22 - 15 w.days later an inquiry has been submitted (thru cdon.fi portal) to check the status
Answer: "I’m very sorry I wasn’t able to get to you on time to notify you about your purchase.
I’ve looked into our system to find that the product you’ve purchased is unfortunately experiencing some delays.
We expect for your package to leave our warehouse by the week of the 13th of June
After its departure, your package should arrive to you within 1-2 business days with express priority international shipping"
3) 14.06.22 (10 days later), new inquiry sent (thru cdon.fi) and answer seems pretty similar to previous one: "I’m very sorry I wasn’t able to get to you on time to notify you about your purchase.
After reviewing the status of your order, I can see that there seems to be a slight delay in our warehouse.
Your order is expected to be delivered to you next week"

Summary: the month is already gone, no delivery, no expected delivery date when you visit FedEx with tracking #, am asked to wait another week or more...

Conclusion: should have read reviews before placing an order. Make your own conclusion if you are gonna play such a "Russian roulette" yourself

Horrible experience. Do NOT buy from them. Their delivery time is a joke. They said up to 15 work days but after a month now they told me it would be two more weeks. Such bull. I cancelled my order.

I have waited more than 2 months to get my Airpods pro. Incredible bad service!!

The delivery times from this company are a scam. The delivery times are very long to begin with (5-20 business days) but they dont even send you the product within that time. After 20 business days had passed from my order date I contacted the company and got a response saying i have to wait for two more weeks. These kind of delays shouldn't happen and from what I've read from other people they are very common. I don't think they even have the products in stock even if the website says so because why else would it take so long to send them. So don't order anything from this company even if you can get it a little cheaper if you dont want to wait multiple months to receive your product.

Case solved: Xstra did offered me support through email and here after contacting them. The product is original and arrived perfectly, but the delivery time was awful. I waited for more than a month for my product to arrive, and during this period, I got no clue of what was happening/shipment status. This is not okay for any e-commerce. I hope Xstra sorts their shipping issues and in the future none of their customer gets annoyed and frustrated as I was.
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[original review, before receiving the product]
Ordered a pair of AirPods from CDON sold by Xstra on 27-04-22 and now 31-05-22 MORE THAN A MONTH LATER, I still haven't received the product. I contacted CDON customer service and got a reply from Xstra informing that there was a delay with FedEx picking up packages, and that
I would receive my product within 2 days after they got it. Few days later I received a sms from FedEx with a completely different tracking number saying that my package was schedule for delivery (ps: the link did not work). The following day I received another sms from FedEx informing that my delivery was schedule for 30-05-2022. Well, nothing was delivered. When checking the tracking number, the status is 'in transit' and the estimated delivery date gone. If this company isn't a scam, then they are really trying hard to be. Do not trust them to.

All good here, got no problems at all.
Sent to me in Sweden without any fuzz.
Recommended.

Update on June 7th:
After waiting the stipulated 15 working days, I heard nothing from Xstra and couldn't see anything being sent in the tracking number either. So I contacted Xstra. The reply I got was that the phone should be with me in the last week of June (!). In other words: Xstra wants me to wait another 15 days (!). But that is just not acceptable, so now I have asked for a complete refund.

I get it that this is a new family business. Xstra wasn't prepared for this. The were not prepared for some markets. We have all been beginners. I can fully understand that. But to say one week that: Yes, we know that we can send you the phone by next week and then two weeks later tell me that I have to wait another 15 working days for the same phone. That is just not acceptable and bad business.
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I ordered an iPhone 12 through Cdon.se. Xstra immediately sent me a tracking number which naturally indicated that the company was about to send me the iPhone. A tracking number kind of locks a customer into its place. Also, the information on the website suggested that the company had the phone in their warehouse, ready for delivery.
After a week, with no indication that Xstra had sent anything, I contacted the company. The answer I got was not in clear English. I had to decipher through customer reviews that the company has a self-imposed waiting period of 5-15 working days to send me the phone. The reply from Xstra indicated that the company thinks it never has to send anything before the 15 working days are over. A fellow reviewer here didn't get anything sent even after waiting 15 working days. CD.On tries to let on that this is a temporary problem, while most reviews here indicate otherwise.
So here I am, with an order that I have no certainty will be delivered. Furthermore, when I ask Xstra when it will send me the iPhone, the company dodges the question. This reply indicates that the company does not know how many iPhones and how many orders it has. That is bad.