TL:DR DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all. Two weeks after buying my product I'm still sitting here without s... See more
Xstra
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Don't trust this company. All promises to deliver goods within 2-5 working days are deception. The support works extremely terrible (no help at all, just a typical excuses). I ordered 3.5" HDD fo... See more
Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up... See more
As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with t... See more
Company replied
Company details
Written by the company
Xstra Digital Storage B.V. is an innovative high-tech company providing Flash and DRAM storage products and solutions to enterprise, industrial, medical, automotive, aerospace and defense industries as well as to the consumer.
Contact info
Het Goorke 61, 4906 CZ, Oosterhout, Netherlands
- +31162747016
- sales@xstra.eu
- www.xstra.eu
Very long shipment times and no order updates
I made an order through CDO April 26 and was then subsequently informed of a later shipment date. According to that information the shipment date would be May 10. Now it is May 25 and I have still not received my order.
May 25, 2022
Unprompted review
Reply from Xstra
Hi Jesper Kruse,
I called you to inform you about your order but it seems that you were not available.
We have also emailed you with information about your order but you didn’t reply
Please let us know if you’re receiving our emails.
Thanking you in advance.
Kind regards,
Team Xstra
DONT BUY FROM THIS COMPANY.
DONT BUY FROM THIS COMPANY.
I ordered a iPhone 12 thru Cdon.se. After i make the payment i googled reviews about Xstra and got worried. So i emailed Xstra thru cdon and explained that i was in a hurry, and i needed the phone in maximum 5 days, but got a reply that they have 5-15 working days to send the phone.
Well i thought, my bad that i missed that information and waited from the 25th of april till 16th of may.
So on the 16th of may, when the 15 workday had finally passed i called to xstra in Holland to see where my phone was i got the answer that they didn't had it in stock. Funny thing that they had the same phone on sell thru cdon.se but to i higher price the same day...
I got my money back since i payed with qliro, but i think if hadn't sent the first email it would result in a another story.
Everybody that has this problem with astra from an EU-country can contact the ECC-net in their country and file a complaint to cover cost for a new buy for the same thing.
May 21, 2022
Unprompted review
Reply from Xstra
Dear platecage 118,
I would like to immediately assist you.
Please provide me with your order number via our Trustpilot ticket for immediate assistance.
Thanking you in advance!
Kind regards,
Team Xstra
Improvements
Really bad, they did not answer questions in emails and my product was never even shipped to me after 20 business days. They did call back after this review and the women was really nice.
May 20, 2022
Unprompted review
Reply from Xstra
Dear Seefat Mahboob,
Thank you for our phone call earlier.
Our customer service always responds within 24-48 hours.
Please know that CDON has been experiencing technical difficulties with their mailing system so please email us at sales@xstra.eu for immediate assistance.
If you feel the situation has been resolved, we would sincerely appreciate it you would consider updating/ adjusting your review.
EDIT: Our customer service has confirmed the cancelation of your order and canceled the transaction as requested.
Please let us know if we can be of any further assistance.
Thanking you in advance!
Kind regards,
Team Xstra
Missing airpods
Ordered a pair of Airpods over a month ago which have not been delivered within the promised 15 working days delivery window. Horrible customer experience with no contact regarding why my ordered has been delayed.
May 17, 2022
Unprompted review
Reply from Xstra
Dear Oscar Blombäck,
I am sorry to read your review.
I would like to immediately assist you further.
Can you please provide me with your order number via our Trustpilot ticket?
Thank you in advance for your response.
Kind regards,
Team Xstra
Extremely poor customer service
Extremely poor customer service. I ordered headphones over a month ago, even though it read that they should be delivered within 5 to 15 days. They offered no compensation, which i find really odd thing to do. This is my last time ordering via CDON and Xstra Digital storage.
EDIT due to received answer:
** I have not received the headphones, even though Xstra claims I have. This describes their customer services perfectly:)**
EDITEDIT
It is your responsibility to make sure that the customer gets the order, so you are the ones who have to contact Fedex.
EDITEDITEDIT
My preferred delivery time was three weeks ago, so ASAP.
May 17, 2022
Unprompted review
Reply from Xstra
Dear Vili Salo,
Our sincere apologies if the delivery took longer than expected. This is understandably frustrating.
Considering the item is very low priced, we are unfortunatly not able to offer any additional discounts on the Airpods.
Nevertheless, I have made sure to forward your feedback to the relevant departent.
EDIT: After reviewing the status of your parcel (tracking code: 776615548641), I see that FedEx made an attempt today, at 11:19 to deliver your parcel. Due to uncertain reasons, this was not succesfull. We therefore kindly recommend to contact FedEx customer service at 0200 252 252 to plan a suitable delivery date.
If you prefer, our customer service is more than happy to call FedEx on your behalf to plan the delivery.
Please let us know when you prefer the delivery to take place.
Kind regards,
Team Xstra
I ordered airpods pro 30/4 and its says…
I ordered airpods pro 30/4 and its says posted but i can't track it!no airpods until now.I want my money back please.order #85165318.
Luzviminda Rundberg
May 16, 2022
Unprompted review
Reply from Xstra
Dear Luzviminda Canadido Rundberg,
We have tried calling you but unfortunately there was no answer.
I can see that your request for a cancelation has been processed.
In case you have any further questions regarding the reimbursement procedure, we kindly recomment to contact CDON customer service.
If you feel the situation has been resolved, we would sincerely appreciate it if you would consider adjusting your review.
Please do not hesitate to contact us at sales@xstra.eu in case of questions.
Kind regards,
Team Xstra
Still waiting for it to be left at…
Still waiting for it to be left at FedEx. Made the order 4/5...
May 16, 2022
Unprompted review
Reply from Xstra
Dear Andreas Nibelius,
We are sorry to read your comment.
We would like to clarify that your order has a delivery time of 5-15 business days. This means that your order will be delivered at the latest by May 24th.
We hope you will consider adjusting or updating your review as the order is not overdue.
If you do not prefer to await the indicated delivery time, we can of course cancel the order for you.
Kind regards,
Team Xstra
Bought airpods 3 from cdon on the 20th…
Bought airpods 3 from cdon on the 20th of april. Tried to contact through email and live chat and no respond. My order number is 85028540
edit: Yes, your colleague answered me and gave me false hope for shipment date.
May 12, 2022
Unprompted review
Reply from Xstra
Dear Wallutin,
We have tried calling you but unfortunately you were not available.
I have been informed that my colleague reached out to you by email. May I ask if you have received this?
Our customer service always responds within 24-48 hours.
Please know that CDON has been experiencing technical difficulties with their mailing system so please email us at sales@xstra.eu.
Kind regards,
Team Xstra
They have been perfectly horrible
They have been perfectly horrible. They sold me a broken product. It took four weeks for me to get them to approve that I could send it back. They said I would get a new product. 6 weeks later nothing have happened. I have caught them lying to me as well. Be ware!
Answer to there response: I do believe your intention have been to delay everything. My problems didn’t start with this. It took one month for you to accept my demand to send my AirPods back. When you got the AirPods you denied you had gotten them back. It was first when I sent a recipe from fedex that proves you have had them for two weeks you agreed to give me new ones. After that I have wait three more weeks. It was first when I went public with my complaint that you find out about this “error” with the dates. I’m still not sure I will get any AirPods.
May 10, 2022
Unprompted review
Reply from Xstra
Hello Alexander ALMGREN,
Thank you for your call earlier. Our sincerest apologies for this situation.
We received your return request after you notified us that the charging case did not work properly.
After reviewing the status of your replacement, I can see that unfortunately, the delivery date on your replacement order was set incorrectly in our system.
Due to this, it was not shipped in a fast manner. This has now been rectified so your replacement order should be delivered to you early next week.
As our customer, we hope you understand that it is not our intention to delay a replacement of your order but sadly, due to human errors, this was not processed quickly.
Again, our sincerest apologies for this situation and any inconveniences caused.
Kind regards,
Team Xstra
Kind regards,
Team Xstra
Only problem so far is with Fedex
Only problem so far is with Fedex, item received with a 3 weeks delay.
Everything else is fine.
Merci
May 10, 2022
Wait for it... and wait...
I ordered AirPods 3s on April 14th via CDON and was informed of shipping the following day, April 15th. According to FedEx only the label had been created. The estimated shipping time of 5-15 business days came and went. The responses from Xstra are not personal but instead pre-written text they probably send to all customers who haven’t received their order within the promised 5-15 business days (if you contact them within the 15 business days they will promise you to deliver within that time). After sending a massive array of complaints to both Xstra and CDON I finally got my AirPods, 5 weeks after placing my order. And they are the real thing, sealed and new.
EDIT following Xstras response: I received several to the letter identical responses after inquiring why my order had not been sent within the stated 5-15 business days (hardly a "misunderstanding"). Which promised shipping by the end of the following week and a delivery within 1-2 business days. The good news was FedEx picked them up the same day for delivery. Which then took 4 business days.
Anyway the point here isn't the labeled delivery showing as shipped, it's the fact that the product was shown as "in stock" and yet it took 5 weeks to receive it. Where on earth is that warehouse?
Having just checked Xstra has now extended delivery time from 5-15 to 10-20 business days. They should perhaps add yet another 5.
But to balance things, yes, I got them, they're great and the price was the best I could find at the time – and still seems to be by a few euros. Which leads to a new question: Did they sell the product in April for a considerably lower price than the competition knowing or just guessing/hoping that the trade price would drop in May? Hoarding orders with stunning prices but delivering only when they can buy in the products for similarly lower cost? We'll never know.
May 10, 2022
Unprompted review
Reply from Xstra
Dear customer,
We're very sorry to read your review.
As you say, in our messages, which are not pre-written but simply contain a lot of common answers to the most misunderstood questions.
We clearly state that we always create a FedEx label in advance.
Mostly only 24h after you place your order.
When we give you a tracking-code via the CDON platform it will sadly give you a notification of "shipped".
However if you check the tracking-code it will just show you, as you mention, a label was already created.
Since this tracking-code is unique for your order, why not already give it to you? :)
And since we ship with FedEx Express, which we are proud to offer for free to all our customers, it will show a "prediction" delivery date just 1 or 2 days after creation of that label.
This does not mean that it will be delivered within those two days or that your order is shipped.
This means that once it is shipped (we strive to deliver within our 15 business days) it will only take 1-2 days to have it delivered to your doorstep.
All our products are authentic, brand new and sealed.
We are very proud to be offering these premium products, to all our customers world wide, for great prices!
Regardless we hope you enjoy your AirPods 3rd gen and that we may welcome you again in the near future.
Have a great day.
Kind regards,
Team Xstra
I ordered an iPhone 12 128gb on the…
I ordered an iPhone 12 128gb on the 14th of April and received it today, the 9th of May. The phone arrived within the given days: 5-15 business days. I am happy with the service and product.
May 9, 2022
Unprompted review
Got a message 3 weeks ago that the…
Got a message 3 weeks ago that the order has been sent. Okay no package after waiting the 3 weeks. Customer support says they forgot to send a message that they are having trouble getting the products. And a week later still no package👵🏻
Update: They promised the product to be delivered this week and no package.
-- Customer support doesn't answer anymore💀
May 9, 2022
Unprompted review
Reply from Xstra
Dear Minä Ihminen,
I would like to assist you immediately with your order.
Can you please provide me with your order details (reference number) via our Truspilot ticket?
I have forwarded your request to my colleague. Due to technical issues, CDON is experiencing difficulties forwarding our responses to customer. Our sincere apologies for this inconvenience.
Please contact us at sales@xstra.eu for immediate assistance.
Thanking you in advance!
Kind regards,
Team Xstra
Very good quality/price factor
Very good quality/price factor. Reliable. Maybe delays could be shorter..
April 29, 2022
Product matching
Product matching. Delivery was quite long: ordered on April 13th, delivered on the 28th.
April 29, 2022
När man läser en del kommentarer här…
När man läser en del kommentarer här får man klart för sig att företaget har satt det i system att locka med billiga priser och lura folk på att lägga in beställningar som inte levereras. Själv väntar på mobiltelefon via Fyndiq (beställningen. 933aa029) som skulle senast leveras för två dagar sedan.
Edit 1: Do not try it, you are not fooling me! It's just a big lie to delay delivery! The tracking number you are referring to goes to another person, another address in another city! I had several products in the same order from Fyndiq and all other products came to the right address. It's a fraudulent activity going on!
And by the way, my family name is not "Rezai". I don't know who you are talking to!
Edit 2: The tracing nr. I´ve got from Fyndiq is 776491235672 and it points to right destination, but the status is stil "Pending"! probably you refer to another order from another costumer.
How do you know that it's my order that you have sent to wrong address in an another city and why so many fault I delivery information???!!! Hard to believe without any evidens!
EDIT 3: Good try!!! I do not have received any item from you. I have demanded my money back from Fyndiq as the item has not been delivered. You're doing a fraudulent business and I no longer want to have anything to do with you. Just give my money back!
EDIT 4: As I wrote, I do not have received any item from you. I have demanded my money back from Fyndiq as the item has not been delivered. Just pay my money back! Please read my text carefully before you answer.
EDIT 5: APRIL 30, the company has realized that they've mixed up my order with someone else's but still no delivery, no refund and no compensation! Shame!
April 27, 2022
Unprompted review
Reply from Xstra
NOTE: Order has been delivered at address indicated by customer. FedEx investigation in progress.
Dear Alireza Rezai,
Thank you for our phone call earlier.
As mentioned, your parcel with tracking code:776541712331 has been delivered since April 22nd, to the address indicated. The delivery has been signed for by A.RENZAI.
After noticing your review and our phone call, I understand that you did not receive the parcel. This must be understandably frustrating.
For this reason, we will start an official investigation with our carrier. Please note, that an investigation may take up to 7 working days to be completed.
After reading your comments, we note that you are very disappointed with our/ Fyndiq's service. However, we want to inform you that your order was shipped and delivered well within the indicated delivery. It is therefore also very important to follow the procedure of your order via Fyndiq and also look into the tracking code provided.
In the meantime, we kindly ask for your cooperation with this investigation as the parcel will hopefully be located.
EDIT: The parcel has been delivered to the following city :
LIDKOPING, SE 53136
Please look at the tracking code via your order details: 776541712331. You can clearly see it has been delivered.
EDIT: We have been notified by Fyndiq that you wish to receive a return label. I assume that you received the item.
We would sincerely appreciate it if you would consider adjusting the review.
EDIT: Fyndiq informed us you wish to receive a prepaid return label via e-mail. Please confirm if this is correct.
EDIT: We will forward your feedback to Fyndiq and inform them of the matter. We have also contacted FedEx and informed them to start an investigation urgently.
30-04 EDIT: Xstra has not confirmed this by any means. The tracking code of your order is stating a delivery at the address you have provided us on Fyndiq.
For this reason, we have started an investigation with FedEx and will inform you with the outcome as soon as possible.
In the meantime, thank you for your patience.
We will contact you with all updates as soon as the investigation has been completed.
Our apologies for the inconvenience.
Kind regards,
Team Xstra
I ordered airpods 3 before 2 weeks…
I ordered airpods 3 before 2 weeks ago.But I didn't arrived yet.It is atrange for me.Order number is 84959005.Please can you check
April 26, 2022
Unprompted review
Reply from Xstra
Hello enkhmunkh munkhdorj,
We are sorry to read your review.
I would like to inform you that your order has already been cancelled by us after we’ve received your request.
Please know that CDON manages all financial aspects.
We recommend for you to contact CDON if you have any questions regarding the reimbursement procedure.
We would sincerely appreciate it if you would consider adjusting your review.
Kind regards,
Team Xstra
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