TL:DR DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all. Two weeks after buying my product I'm still sitting here without s... See more
Xstra
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Don't trust this company. All promises to deliver goods within 2-5 working days are deception. The support works extremely terrible (no help at all, just a typical excuses). I ordered 3.5" HDD fo... See more
Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up... See more
As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with t... See more
Company replied
Company details
Written by the company
Xstra Digital Storage B.V. is an innovative high-tech company providing Flash and DRAM storage products and solutions to enterprise, industrial, medical, automotive, aerospace and defense industries as well as to the consumer.
Contact info
Het Goorke 61, 4906 CZ, Oosterhout, Netherlands
- +31162747016
- sales@xstra.eu
- www.xstra.eu
I put only on star because this…
I put only on star because this christmas i ordered a iphone 12 mini who never arrived !
NO EXCUSE, NO REDUCE, NO ONE TO FIX IT,
It s the first and last time i order something in your shop !
April 23, 2022
Reply from Xstra
Dear John Rigal,
After reviewing order 412060585, I can see that his does not regard an Iphone 12 but a Western Digital HDD purchased on April 17th. I have also taken the liberty to check the delivery status and I can see that the item has been delivered since April 21st. Meaning well wihtin the delivery time stated.
As this review is not based on a purchase dating from December but from April 2022, we kindly ask you to adjust the review before contacting Trustpilot for further procedure.
If you have any further questions, please do not hesitate to contact us at sales@xstra.eu or +31 162 747 016
Kind regards,
Team Xstra
Never got my product, but I got my money back
I bought a Samsung phone through CDON from this seller and after 15 days the package has not even been handed to the shipping company according to the tracking number given to me the next day of purchase when they claimed it has been shipped. I contacted their customer service, but in 6 days no reply.
Update: After a month of waiting I messaged them to cancel my order and they refunded me my money back.
April 23, 2022
Unprompted review
Reply from Xstra
Dear Sami Järvinen,
Our customer service has sent you an e-mail on April 19th with details about your order. Could you please verify the receipt of this message via our Trustpilot ticket?
Thank you in advance and we will await your response in the meantime.
EDIT: I have made sure to forward your message to my colleague. We will send you a new message immediately with information regarding your order.
Our apologies that the e-mails do not arrive correctly.
Kind regards,
Team Xstra
Item never shipped
I placed an order (3rd Gen Apple AirPods) on April 6th through partner site CDON.com as I have ordered from them before. My order went through but Xstra hasn’t even passes my order along to FedEx yet (it is April 21st now). Worried I will never receive my product and will have to pay for them anyway as payment is through a third party service as well.
April 21, 2022
Unprompted review
Reply from Xstra
Dear Anna,
I would like to assist you immediately.
Could you please provide me with your order number via our Trustpilot ticket?
Thanking you in advance!
Kind regards,
Team Xstra
Phone delayed and lack of reliable communication
I ordered an iphone on March 27th through Fyndiq which was supposed to be delivered on April 14th at the latest. Today it is April 21st and Fedex still hasn’t even received the package from Xstra. When I contacted Fyndiq about the delay, I was informed the product would be shipped on April 19th, but didn’t happen.
Edit:
Xstra’s promised shipping date April 26th didn’t happen either. They seem to respond ”within 2-3 business days” to any question, but it has no relation to actual goods or actual planning. I would like a trustworthy appreciation of the latest date of expected delivery so that I can make an informed decision.
Edit 2: The iphone was delivered three weeks after the last date of delivery, without any communication the last few weeks. The delay combined with the lack of communication prompts me to remove one star.
April 21, 2022
Unprompted review
Reply from Xstra
Hello Anette,
We are sorry to read your review.
Our sincere apologies that your order experienced a delay.
We have informed Fyndiq that there is a delay regarding your order. This message is normally forwarded directly to you.
We can see that we have been in contact with Fyndiq regarding your order. Unfortunately we are not the one who communicate directly to you. This means that we dont know how much of the communication and information Fyndiq pass on to you.
Our sincere apologies about the delay and the lack of communication.
If you have further questions, please contact us at +31 (0)162 747 016 during our opening hours.
With kind regards
Team Xstra
Transaction worked well
Transaction worked well. Ordered a phone with conditions shipping 5-15days to Sweden. I sent a few mails and called to see if it could be sent sooner. Easy to get a hold of them via phone and they answered emails quickly. In the end they shipped a few days sooner. I got good support
April 20, 2022
Unprompted review
Reply from Xstra
Hi Per Ottosson,
We wish you lots of pleasure with your purchase!
Thank you for sharing your experience :)
Kind regards,
Team Xstra
No damage and quick delevry but long…
No damage and quick delevry but long expedition but good and no scam
April 15, 2022
Product not received on time - Update
Product not received on time, Rakuten had to ask for information (Xstra did not send any), and now the product is announced with another week late. What else?
Update: It seems that the problem was due to the carrier, and now the probem has been solved with Xstra's help.
April 15, 2022
Reply from Xstra
Dear Bruno Barriere,
We would like to inform you that your parcel has been shipped since April 14th with FedEx priority. Your parcel is currently underway with the FedEx courier, but there seems to be a problem in delivery.
For this reason, we kindly recommend to contact the regional FedEx customer service center at 0800 123 800, in order to plan a suitable delivery date.
If you are unable to contact FedEx, our customer service team would be more than happy to do so on behalf of you.
I thank you in advance for your response and we hope you will consider adjusting your review.
Kind regards,
Team Xstra
I have ordered several times here.
I have ordered several times at this webstore. Sometimes something goes wrong, have received some defective things, not their fault, the package was sealed. All was solved, so no problem afterall. They mention a long deliveringtime, but they were a lot faster, so that's positive too. They also have some things for sale, which you can't find anywhere else, and for a reasonable price. I am going to order here some more. Great shop and good after service.
April 12, 2022
item matches the description and was…
item matches the description and was shipped pretty quickly
April 8, 2022
Reply from Xstra
Dear Xavier Riofrio,
We are sorry to read your 1-star review.
After reviewing your order, I can see that order: 411346995 Is currently in transit with Colis Privé and will be delivered well within the indicated delivery time.
You placed your order on March 24th and we shipped your parcel as of April 5th.
Please note that our delivery time does not include weekends but working days.
We always strive to improve our handling times while offering the best possible price on the market.
We hope you somehow will understand and wish you lots of pleasure with your purchase!
Kind regards,
Team Xstra
kommer aldrig få se din produkt. Kundservice ljuger.
Kan hitta det här företaget hos CDON. Beställ inte om ni ser att det är Xstra Digital Storage, dem skiter i att skicka produkten, har leveranstiden passerat och man frågar hur situationen ser ut så svarar dem bara att de ska skicka produkten nästkommande vecka, veckan därpå samma sak, de skriver att dem kommer skicka produkten veckan därefter och så fortsätter det, frågan är om Xstra Digital Storage någonsin har för avsikt att skicka produkten som man beställer, jag tror inte det och när man för andra gången fick svar att Xstra skulle skicka min telefon om en vecka efter redan ha svarat att de skulle skickat den gångna veckan så gav jag upp, telefon jag beställde kommer jag inte få se, nu ska jag bara försöka se till att får mina pengar tillbaka. Känns ganska onice att ljuga och stjäla från kunden. XSTRA Digital Storage är en ren bluff, och jag uppmanar alla att aldrig beställa därifrån.
EDIT: REPLY to Xstra Digital Stores answer:
No this is not defamation. And since you are accusing me for lies or that I am making this up, I will now post our email conversation for you and everyone else to se. I have picture of it and uploaded it, however trustpilot does not allow links.
First Email:
Xstra Digital Storage
30 mars 2022 12:56 CEST
Good afternoon,
I can see your order is expected to be dispatched in the middle of next week
After dispatching the product from our warehouse, FedEx Priority should deliver it 1-2 business days later.
You should start receiving updates on your FedEx tracking code (776322623070) when it leaves our warehouse
If you have any other questions, do not hesitate to contact us.
With best regards – Met vriendelijke groeten,
Maria.
Second Email.
Xstra Digital Storage
6 apr. 2022 14:43 CEST
Good afternoon,
Thank you for your message.
I see we did not meet the respected shipping deadline.
We are sorry for this inconvenience.
I have looked in our system to see what is wrong and there appears to be a delay on your product.
Your order is expected to be delivered early next week.
We hope you can wait a few more days.
We sincerely apologize for the delay and are working to resolve this as soon as possible.
With best regards – Met vriendelijke groeten,
Maria
So the first one, shows an answer the 30 mars ( the order was at that point delayed). That week you are saying in the mail that you are going to post the product the next week.
The second one, 6 april (the week after), you are saying that the product is not sent but you are going to send the product the week after that one.
And the week after that I checked on fedex and there was not information on my product being sent at all.
I can understand that orders and product can be delayed during these times.
But, one thing I will never accept is lies.
April 6, 2022
Unprompted review
Reply from Xstra
Hi Jens,
We are sorry to read your review.
We are unfortunately not able to find an order with the provided name. We therefore kindly ask you to provide us with a reference number via the Trustpilot ticket.
I would like to ensure you, that Xstra is a secure business and has been in the IT field for 10 years.
Delays are an ufortunate experience and I understand that it is very frustrating to experience this. At Xstra, we strive to always improve our handling times and minimize delays.
Please also know that a reimbursement is always possible if you no longer wish to wait.
We would appreciate it if you would consider adjusting your review as your words are considered as defamation.
Kind regards,
Team Xstra
Not trustworthy.
SCAM ALLERT!
I Ordered a phone from this company at the end of February. It was made through Swedish web-shop CDON.com
Now it's April 5th and they still haven't sent my phone. Beware of this company.
April 5, 2022
Unprompted review
Reply from Xstra
Hello Jon Andersson,
I am sorry to read your message.
I would like to look into your order immediately. Could you please provide me with your order number via trustpilot?
We hope you understand that your words are quite harmful and inaccurate. We would appreciate it if you consider adjusting your review.
We can nevertheless process a reimbursement if you prefer.
EDIT: We are still awaiting a response concerning your order. Please help us, help you.
If you feel the situation has been resolved, we would appreciate it if you would consider adjusting or updating your review, which is considered defamation.
Thank you in advance.
With kind regards
Team Xstra
Excellent service
The customer service was excellent and the price was spot on!
March 30, 2022
Unprompted review
I ordered an Apple iPhone 12 64 GB…
I ordered an Apple iPhone 12 64 GB black smartphone back in 2022-02-28 and to this day it still hasn't arrived.
It clearly said 10-15 business days.
I get a new message on the 1st of March that says, that the phone will be sent on the 14th of March and to this day I still haven't received my phone.
I have been really patient but I feel like it's enough now and the phone should be here.
March 22, 2022
Unprompted review
Reply from Xstra
Hello RN,
We are sorry to hear that you did not receive your order as of yet. This must be understandably inconvenient.
After reviewing the status of your order, I can see that there seems to be a slight delay in our warehouse. Our sincerest apologies for this.
I am able to see that your parcel is expected to be delivered to you by the end of this week.
This means that your order will be shipped today.
Again, our sincerest apologies for this.
If you have further questions, you are welcome to contact us via e-mail or call us on +31 162 747 016 during our opening hours.
Have a nice day!
Kind regards,
Team Xstra
I ordered air pods via CDON the 6th of…
I ordered air pods via CDON the 6th of march and i have still not received my order. The tracking ID the store have provided shows that the order has not even been sent this is horrible i will never order via them again...
March 22, 2022
Unprompted review
Reply from Xstra
Hello Valter,
We are sorry to read your review.
When we look up your order number, we can see that your ordered Apple AirPods Pro the 6th of March. I would like to inform you that we have a delivery time within 10 to 15 business days on the AirPods.
This means that we have until March 25 to deliver your AirPods.
Please note that we strive to ship every order as soon as possible.
If you have any questions, please dont hessitate to contact us.
With kind regards
Teams Xstra
I placet a order throw cdon homepage…
I placet a order throw cdon homepage for Apple Airpods Pro 8/3 and got notifikation from FedEx about package pickup order same day. I havent recieved any update since them. I was in contact with FedEx and find the haven't recieved any package from the company as expected 14/3.
What i find as strange i that they already send a bill payment for product i haven't recieved yet!
If have read review on trustpilot before ordering from this company i would never ordered from them. I can't believe that cdon actually support or work with this kind of company.
March 21, 2022
Unprompted review
Reply from Xstra
Good day,
We're sorry to read your negative review.
Please understand that we create a shipping label as soon as our team starts processing your order.
As you are aware, the shipping time for AirPods is set between 5 to 15 business days.
Considering that you placed your order on March 8th, the delivery time of your order is set between March 14th and 29th.
Please do not hesitate to contact us via cdon@xstra.eu or sales@xstra.eu so our accountmanager can provide you with accurate information regarding your order.
We would like to confirm that Xstra does not manage the financial aspect of the CDON platform.
We hope you can reach out to us as soon as possible so we can clarify the status of your order.
Have a nice day.
Kind regards,
Team Xstra
Man what the tf is this screw service…
Man what the tf is this screw service I order through cdon for my AirPods an I order this on 02/27 an still nothing no ship or message or fed ex info you guys suck as company
March 14, 2022
Unprompted review
Reply from Xstra
Hello Omar Oshane Francis,
We are sorry to read your review.
I am able to see that your order is currently being processed and prepared internally by our warehouse.
Unfortunately the order seems to be slightly delayed by a few days. Our sincerest apologies for this. I understand this is quite frustrating.
Please note the following.
As mentioned previously via e-mail, we appreciate it if you do not use profanity in your messages and communicate in a proper manner with our customer service.
In case you prefer to cancel the order, this is of course possible.
We will nevertheless proceed with your order as soon as possible.
Once again, our apologies for the inconvenience.
Have a nice day!
Kind regards,
Team Xstra
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