TL:DR DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all. Two weeks after buying my product I'm still sitting here without s... See more
Xstra
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Don't trust this company. All promises to deliver goods within 2-5 working days are deception. The support works extremely terrible (no help at all, just a typical excuses). I ordered 3.5" HDD fo... See more
Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up... See more
As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with t... See more
Company replied
Company details
Written by the company
Xstra Digital Storage B.V. is an innovative high-tech company providing Flash and DRAM storage products and solutions to enterprise, industrial, medical, automotive, aerospace and defense industries as well as to the consumer.
Contact info
Het Goorke 61, 4906 CZ, Oosterhout, Netherlands
- +31162747016
- sales@xstra.eu
- www.xstra.eu
I ordered AirPods trough cdon and you…
I ordered AirPods trough cdon and you were supposed to send the AirPods. It’s been 9 days and the delivery date was supposed to arrive two days ago. I haven’t received any new information. When I asked you one day before my supposed delivery date The status on my package you said that it still would arrive the day after - even though you haven’t sent my package to FedEx. To this day isn’t not even sent to FedEx so I’m most likely having to wait like 7 more days for it to arrive.
I wouldn’t recommend anyone ordering with this company.
Ordernumber: 84380680
March 11, 2022
Unprompted review
Reply from Xstra
Hi Jesper,
We're very sorry to read your negative review.
Please understand that we have 5 to 10 business days delivery time on AirPods on CDON.
I can see you ordered on 2nd of March so your estimated delivery date is 16th of March.
Have you tried contacting us directly about your order?
Please do so at sales@xstra.eu or cdon@xstra.eu so we can give you accurate information.
Should you rather cancel we can immediately reimburse you of course.
I hope I have informed you well and perhaps, once you received your AirPods, you can reconsider your review.
Have a nice weekend.
Kind regards,
Team Xstra
Customer service replied very quickly! No problem
Ordered a pair of Airpods Pro through CDON. A delivery time of 5-10 workdays was promised from CDON.
Fedex did not have an update about the package except a shipping label that they’ve recieved, for 7 days.
I contacted the costumer service at Xstra and they replied very quick and were both helpful and clear with information. 2 days later I recieved the airpods. No problem!
March 9, 2022
Unprompted review
Reply from Xstra
Hello Emma,
Thank you very much for your kind review!
I hope the colleague you spoke to informed you of the reason we gave you a tracking-code in advance.
We like to thank you for your understanding and hope you will enjoy your new AirPods Pro.
We hope to see you again!
Have a great day!
With kind regards,
Team Xstra.
Delivery-time a little misleading
Ordered a pair of Airpods Pro through CDON a week ago.
A delivery time of 1-5 workdays was promised from CDON, but Fedex hasn’t had an update about the package except a shipping label that they’ve recieved. The estimated shipping date from Fedex was originally March 3rd but has now changed to pending.
I have no idea if the package has even been shipped. Not my best experience by far to be honest.
Edit: Got some clarity for my order, everything seems to be ok. Customer service replies quickly and are both helpful and clear with information.
March 8, 2022
Unprompted review
Reply from Xstra
Hello,
We're sorry to read your negative review.
Have you tried to contact us about your order? Please know that we indicate 5-10 business days shipping of AirPods on Cdon. We, also, always give our clients their tracking-code in advance. Our team creates a FedEx label, as soon as your order is put in to our system. Since this tracking-code is unique and will be given exclusively to you, our client, we give this in advance. Once a label is created in the FedEx system, it generates an "estimated delivery date". We ship with FedEx Priority (for free) so this means 24h-48h delivery time. So assuming you placed your order in the beginning of March, it would predict "3rd of March". Please know that we ship hundreds of orders daily so the delivery time consists of processing your order. As soon as you see the first scan on your tracking-code you can conclude your order has left our warehouse. Should you have any more questions or need to receive more information of your order please contact us directly at cdon@xstra.eu or sales@xstra.eu so we can give you accurate information.
Kind regards,
Team Xstra
Promised delivery in 2-5 days
Promised delivery in 2-5 days, Took 14 days and plenty of e-mails. For a while they claimed that the order was shipped but clearly it wasn’t. No explanation or apology for delay. Never again
February 26, 2022
Unprompted review
Reply from Xstra
Hi Mikael,
We are sorry to hear that the delivery took longer than you expected. This must have been very inconvenient.
I will make sure to forward your feedback to the relevant department.
EDIT: After reviewing order 83947139, we would like to inform you that the delivery time was stated at 5-10 business days. After your parcel was despatched, we have been notified by FedEx that an "address adjustment request" was filed in order to fulfill the delivery (tracking: 775922356924). After further evaluation, this seems to be the reason for the one day delay in delivery.
We understand that this is frustrating, but we hope you understand that FedEx strives to process all requests as soon as possible.
We would sincerely appreciate it if you would consider adjusting your review.
We nevertheless hope you enjoy your purchase.
Have a nice day.
Kind regards,
Team Xstra
Excellent😃
February 25, 2022
Unprompted review
Reply from Xstra
Hello Andrew
Thank you so much!
Your feedback means everything!
Have a wonderful day!
With kind regards
Team Xstra
I ordered airpods pro february 7
I ordered airpods pro february 7, and the last delivery date was supposed to be yeasterday, so I emailed their customer service to ask when my package was going to arrive but they never answered
February 24, 2022
Unprompted review
Reply from Xstra
Hello Akaggeb,
I am sorry to read your review.
I would like to immediately check the order in question.
Can you confirm the order number for me via our Trustpilot form?
I am more than happy to assist you further.
Thanking you in advance!
Kind regards,
Team Xstra
This company is nothing but a big…
I ordered the product by February 5th and referring to the shipping info it was expected to be delivered and received by med on February the 11th.
I called Fedex the 11th and they told me that only a consignment note was received.
On Monday the 14th I sent an email to the company and cancelled the order.
I got a reply the 16th (two days after my cancellation) saying that the order “is expected to be delivered later this week”.
Later the same day I received a new mail saying “your order has already been dispatched and is expected to be delivered on Monday the 21st”.
According to those emails I cancelled the order before it was shipped.
Today it is February 23th and when I enter the tracking number I finally notice that the packet is on its way back to Xstra Digital Storage and now I’m waiting for the invoice to be credited.
Bottom line: I will never order anything what so ever from a company providing such dim information about delivery. The very long time from ordering to shipping is also absolutely not acceptable.
I ordered the same product from another company and I received it the day after.
/Bertil
February 20, 2022
Unprompted review
Reply from Xstra
Dear Per Gustaf Bertil Lundström,
We are sorry to read your review about order: 84080463.
At the time your request for a cancelation was taken into account, the order had already been dispatched from our warehouse.
As such, we could not cancel your order before receiving the parcel back.
As per your request, we instructed our shipping partner to return the package to us.
Once your package is returned, your order will of course be refunded.
Please know that your order was dispatched on time and that the cancelation request was received afterwards. We would therefore appreciate it if you adjust the review so it reflects the actual facts.
EDIT: Our customer service strives to respond wihtin a time frame of 48 hours. During this 48 hour period, your order was handed over to FedEx.
We are now awaiting the parcel to be returned for further procedure.
If you feel the issue has been resolved, we would greatly appreciate it if you would consider adjusting the review.
Kind regards,
Team Xstra
Ordered AirPods Pro through CDON but…
Ordered AirPods Pro through CDON but changed my mind. Tried cancelling the order through this address: support@xstra(.eu) which is listed in the website. This email is incorrect. I received the correct email:
sales@xstra.(eu). The order was swiftly cancelled.
I updated my review as my only complaint was with the process of revoking/cancelling my order.
Found the email on the complaint page of your website. Trust pilot doesn’t allow me to link to it.
February 18, 2022
Unprompted review
Reply from Xstra
Dear Elliot,
We are happy to hear that your request has been resolved in the meantime.
Aside from the CDON customer service email, we generally communicate via sales@xstra.eu. May we kindly ask where you are able to see the "support@xstra.eu" email?
Edit: Thank you for notifying us of this error! I have made sure to forward this information to the relevant department.
Kind regards,
Team Xstra
Waiting and waiting...
I ordered via CDON a pair of Apple Airpods (2nd generation). I have now waited for 2 weeks and they are not even shipped yet, even if it says "Delivery within 5-10 working days". The FedEx status since 7th February has been, and still are, "Pending". I have a feeling that this company is a hoax... :-(
My order number is 84050026.
Edit: The AirPods finally arrived.
February 15, 2022
Unprompted review
Reply from Xstra
Hello Mats,
Thank you for taking your time to share your experience.
I am sorry to read that you aren't happy with your placed order.
Indeed, we have a delivery time indecated on 5 to 10 working days, unfortunately we have a little delay in our warehouse regarding your order.
Our sincerest apologies, we expect to have your order delivered early next week.
I hope that we have given you the information you needed.
If you feel the issue has been resolved, we would greatly appreciate it if you would consider adjusting the review.
With kind regards
Team Xstra
Item billed but never delivered.
Item billed, but not delivered.
Week after week the customer service promises to send the bought airpods pro in the nearby days, but weeks pass and nothing moves. Return my money or will report you for the police for fraud.
General advice for anyone else, avoid this scam
[edit] I've already stated in written that I want full refund as it has become obvious my purchase would never be delivered.
[edit2] After doing this, and after saying I want refund, then they finally decided to mail the item (and not to refund), and now the order is received. Airpods Work ok, but by how difficult the buying experience was, cannot recommend for anyone.
February 10, 2022
Unprompted review
Reply from Xstra
Hi Matti,
I am sorry to read that your order has been delayed.
I would like to immediately check the order in question.
Can you confirm the order number for me via our Trustpilot form?
Thanking you in advance for your response.
Edit: After reviewing the status of your order, it seems that there is an unfortunate delay with the delivery. Our sincere apologies for this. We will be reaching out to you in order to provide you with further information.
If you feel the issue has been resolved, we would greatly appreciate it if you would consider adjusting the review.
If you prefer to cancel the order, this is of course possible.
Kind regards,
Team Xstra
You have delivered a wrong product and…
You have delivered a wrong product and I am still waiting the replacement without any information from your side.
It is unbelievable.
February 9, 2022
Reply from Xstra
Hi Arnaud Bordalis,
I am sorry to read your review.
I would like to immediately check the order in question.
Can you confirm the order number for me via our Trustpilot form?
Thanking you in advance for your response.
Edit: After investigating the situation, we can see that this is regarding order number 409363634. We have received the returned articles on February 9th. Please note that we handle many returns and that it may take 7 business days before the process has been completed. We thank you for your patience.
If you feel the issue has been resolved, we would greatly appreciate it if you would consider adjusting the review.
Kind regards,
Team Xstra
Waiting for a refund for over a month now
Bought a graphics card from this company in spring last year. The company told me that as a result of production delay caused by the Covid-19 crises in combination with increased demand there is a big shortage of graphics cards in the world so they can`t fulfill my order right away. They expected the backlog to be fully delivered in Q4 2021. It seemed to be my best chance of getting a graphics card so I waited. Fast forward it is already January of 2022 and they still haven`t fulfilled the order. So I decided to cancel my order and buy somewhere else. I wrote several times but to my surprise they didnt even replie to my emails. Saw that they replie to clients here at trustpilot so I am writing here. If I dont get my money back I have no choise but to take legal action. To everyone else reading this dont buy from this company. It is totaly untrustworthy and you won`t get your money back. Do not make the same mistake as me.
Ordernumber: 361658
January 26, 2022
Unprompted review
Reply from Xstra
Dear Heli Vaht,
We are sorry to hear that you did not receive a timely response from our customer service.
I am unfortunately unable to find an e-mail with the provided order number. May I ask to which e-mail you sent the message?
Due to the ongoing chip-shortage, production has still not increased sufficiently to fulfill every order as of yet.
We nevertheless completely understand that the lengthy wait is inconvenient and sincerely apologize for the inconvenience this is causing.
In the meantime, I have made sure to forward your request to our financial department. An automatic confirmation has also been sent to your e-mail with further details regarding the reimbursement.
Please do not hesitate to contact us at +31 162 747016 in case you have further questions.
If you feel the issue has been resolved, we would greatly appreciate it if you would consider adjusting the review.
Kind regards,
Team Xstra
Waited a year for a grapiccard
Waited a year for a grapiccard, which ever arrived.
how ever after that year, i could get a refund.
January 18, 2022
Unprompted review
Reply from Xstra
Dear Frederik Martinsen,
We are sorry to read your comment.
We understand that the long wait for the ordered GPU is very inconvenient.
Due to the ongoing shortage regarding the chip manufacturing, we are unfortuately unable to provide a specific delivery time at this moment. Our sincere apologies for this.
As a short term solution, we offer several highly compatible GPU's. These graphic cards are generally delivered wihtin 8 business days.
If, in any case, you wish to change the order, please feel free to contact our customer service at sales@xstra.eu. We are more than happy to assist you further.
It is nevertheless certainly possible to cancel the order if you prefer. The reimbursement will be processed wihtin 2-10 days, depending on the previously used payment method.
Once again, our sincere apologies for any inconvenience caused.
Please don't hesitate to contact us if you have any questions.
Kind regards,
Team Xstra
Kind regards,
Team Xstra
Many weeks late and still cannot confirm delivery
Placed an order end of November. Was supposed to be with 1 week safety margin before Christmas. Still nothing received. 4 delay messages simply saying always the same useless "maybe next week" explanation.... very frustrating. Have requested a full cancellation of my order - let's see how difficult this gets.
January 4, 2022
Unprompted review
Reply from Xstra
Good morning,
I am sorry to read your review.
I would like to immediately check the order in question.
Can you confirm the order number for me via our Trustpilot form?
I am more than happy to assist you further.
Thanking you in advance!
Kind regards,
Team Xstra
Never received product!
After trying 4 times to ask them when my product will arrive, they still tell me "at the end of the week". It has now been more than 1 month since they received my order. Their website said approximately 10 workdays of wait, it has now climbed to almost 30 and I still haven't received any product
Quick response from support, but it really doesn't matter as they are lying to their costumers.
Edit: 7 weeks has passed, still haven't received my product and they won't give me a refund because they say my product has been shipped. Dont really believe it as they have said it 4-5 times before where it didn't arrive.
Ordernumber: 82464983
December 30, 2021
Unprompted review
Reply from Xstra
Hi Eigil
We are sorry that you have experienced such a long delivery time.
It seems that your order experienced this unfortunate delay due to a backlog in our warehouse. Our sincere apologies that you were affected by this.
You are welcome to call our support if you have any questions.
Otherwise feel free to send an email at Sales@xstra.eu.
EDIT: I would like to immediately assist you further in this case.
Could you please provide me with your order number through the Trustpilot ticket?
Thank you in advance!
UPDATE: We have made sure to contact you directly regarding the status of your order.
With kind regards
Team Xstra
No present for Christmas
Placed order on 26.11 and was informed it would arrive 22.12. But it did not. Now my daughter will miss her Christmas gift. No information or apologies from Xstra.
Do not rely on this company ... ever.
December 24, 2021
Unprompted review
Reply from Xstra
Bonjour,
Tout d'abord nos plus sincères excuses pour la gêne occasionnée et veuillez transmettre nos excuses à votre fille.
Nous n'aurions rien voulu de plus que de lui offrir le cadeau du Père Noël. Nous avez-vous envoyé un e-mail à sales@xstra.eu ou via la plateforme ? Nous nous excusons encore une fois pour le retard que vous avez subi. Trouvons une solution.
Bien Cordialement,
Team Xstra
Failed to deliver in time for Xmas even though an order was placed a month in advance and showed as In Stock
Placed an order with them for Airpods on 28th November, it's now 22nd December, and still no delivery and no contact from this company. Christmas present for my son is now jeopardised :(
--------------------
Update to review:
After escalating my complaint, they sent the airpods however they would arrive after Xmas, which is of no use to me, since I had to purchase the Airpods over the counter at a much higher price due to their failure to deliver in good time.
I asked them to withdraw the delivery which they did and money was credited back to my account in the middle of January.
December 22, 2021
Unprompted review
Reply from Xstra
Hello Upkar Gata-Aura,
I am sorry to read your review.
I would like to immediately check the status of the order in question.
Can you confirm the order number for me via our Trustpilot form?
I am more than happy to assist you further.
EDIT: If you feel that the situation has been resolved, we would be very gratefull if you would consider adjusting your comment.
Thanking you in advance!
Kind regards,
Team Xstra
I bought a Airpod 2 as Christmas gift - didn't arrive
I bought a Airpod 2 as Christmas gift on 01/Dec, nothing so far. I got in touch with them asking about it, and they said it would come on the middle of the month. Well, we are already on 17/Dec and nothing. I will travel in 2 days, and will not be able to give it as a gift.
December 16, 2021
Unprompted review
Reply from Xstra
Dear Guilherme Tácito,
I am sorry to hear that you have not received your order in a timely manner. I understand that this is especially inconvenient during the holiday season.
I would like to immediately assist you further in this case.
Could you please provide me with your order number through the Trustpilot ticket?
Thank you in advance!
Kind regards,
Team Xstra
I placed my Iphone 13 pro max on 8…
I placed my Iphone 13 pro max on 8 november and I'm still waiting🤣🤣
December 11, 2021
Unprompted review
Reply from Xstra
Dear Rêvanoo Dostojevskij,
We are unfortunately not able to find an order from November 8th containing an IPhone 13 Pro max with the provided name.
Can you please contact us at sales@xstra.eu?
Our customer service is more than happy to assist you.
Thanking you in advance!
Kind regards,
Team Xstra
🤢A really bad company🤮
A really bad company, with one of the worst customer services i´ve ever experienced... Lying about stuff, and then when both me and my friend ask them stuff, they´re just not answering the questions and just trying to avoid the REAL problems they have within their shady company, no wonder the reviews are BAD.......
(BTW where is my 5% DISCOUNT???🤬).
December 9, 2021
Unprompted review
Reply from Xstra
Hello,
I'm sorry to read your review.
Could you please clarify what we lied about?
I can see that in your case, FedEx was trying to contact you to deliver your product, 3 days after you placed your order. My colleague sent you an e-mail informing you that we arranged a new delivery attempt the day after.
Please consider that this delivery attempt happened 3 days after you placed your order, while we handle a delivery time of 14 days.
I beliebe we can both confirm you received your order 4 days after placing it on Fyndiq.
Also please clarify which questions we did not answer? We're truly sorry to read such a negative review whilst, if we look at the facts, both you and your friend received their order within 4 days. Your friend claimed external damage to his AirPods and we kindly asked for pictures which was apparantly difficult to send so he decided to keep them.
External damage to goods is impossible hence all our products come with factory sealed packaging.
Could you please also explain to us what you mean with a 5% discount?
If you have any remaining issues kindly contact us at sales@xstra.eu.
We hope you can reconsider this unneccessary negative review.
Kind regards,
Team Xstra.
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