Xstra 

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Rated 1 out of 5 stars

TL:DR DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all. Two weeks after buying my product I'm still sitting here without s... See more

Rated 1 out of 5 stars

Don't trust this company. All promises to deliver goods within 2-5 working days are deception. The support works extremely terrible (no help at all, just a typical excuses). I ordered 3.5" HDD fo... See more

Rated 5 out of 5 stars

Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up... See more

Rated 1 out of 5 stars

As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with t... See more

Company replied

Company details

  1. Computer and Accessories Store
  2. Computer Store

Written by the company

Xstra Digital Storage B.V. is an innovative high-tech company providing Flash and DRAM storage products and solutions to enterprise, industrial, medical, automotive, aerospace and defense industries as well as to the consumer.


Contact info

All reviews

(901)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bad logistic management and delivery estimation

I have ordered an Airpods Pro from cdon.fi which was handled by Xstra, the promised shipping window of them was 5 - 10 business days to Finland. The order was placed on Nov 23 2021, today is Dec 9 2021, which is approximately 12 working days :) Nothing was sent, and they claimed that the shipment will take place beginning of next week (Dec 13 I assume?) with "sincere apologies" of course, kind of in a copypasta format to be honest.

The funny thing is there was a FedEx shipment label generated by Xstra on Nov 25 2021. But of course, there was no progress on this shipment because FedEx has not received any package from Xstra in the first place. And even until today (Dec 9), the progress stayed the same :) So my question is: Why bother to generate a shipping label beforehand when you still don't have the package handed to FedEx?

Update 1: Dec 13, package was sent from Netherlands, I received first status update from FedEx regarding to the package (after 14 business days, however, they did keep the promise from last week)

Update 2: The package has arrive today at noon (Dec 14), so kudo for Xstra for this one, FedEx delivered super fast and yes the product is on perfect condition and brand new, so you don't have to worry about Xstra scamming you, because they don't.

So there you go guys, you have been and should be warned if you order an Airpods Pro, it should arrive after 15 business days or so (3 normal weeks), quite too long for my taste, but at least the price is good.

Small advice for Xstra: Please don't promise a shipping window that you cannot fulfill, don't give a customer a high expectation, and then have to disappoint them by delaying the delivery. But you did good packaging and at least tried to communicate with an upset customer like me, good job on that part. Please improve your logistic management, you will surely be able to retain more customers if you do.

December 9, 2021
Unprompted review
Rated 1 out of 5 stars

Really bad experience for both me and my friend.....!!!!!!!!

Really bad experience from both me and my friend, who bought AirPods Pro 2021 from there.
I got my AirPods in time, but they had scratches from beginning on the case and just after like 2 days, it started to make some weird noises...
ANNNND my friend, did not even receive his AirPods, got no updates about the delivery, and the service from both Fyndiq and Xstra was really f***ing poor and bad....
Still no response from them.
EDIT: Responded with an e-mail stating that I was making a "war" and some bullsh***t nonsense, that I was taking over my friends case, but after all, they were the ones asking for my friends order number..
EDIT II: Not responding when I´m actually asking them questions about their company and tries to avoid it, responded all my others mail within 2-3 hours during daytime, but not on this one.

December 8, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi Samuel, first of all we're very sorry to read your negative review. Secondly, we never received one message from you with said complaints. We always answer all messages within 24h. So it surprises us to say the least. Our products are brand new and if they have scratches on it you could have immediately contacted us. Could you please send us a message to sales@xstra.eu, with you and your friend's ordernumbers, so we can find your orders and solve whatever issue there may be. Kind regards, Team Xstra.
EDIT: We found your message which you sent 2h before writing this review.

Rated 1 out of 5 stars

Still waiting for my mobil phone !

I ordered an SAMSUNG GALAXY A32 16 Oktober i have still not got it after 23 workdays. If it comes soon and they will give me some compensation its ok.
Now seems like the order is canceled but they say the phone has been sent.
Then why can i not track it on fed ex? It says waiting there.
If xstra digital storage answer me the order nr is 81710951 on cdon

November 17, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Johan Pierre Nylund,

Thank you for sharing your opinion.

After reviewing the status, I am able to see that the order has been canceled as requested.

Our sincere apologies that we were not able to fulfill your order in a timely manner. We always strive to do better.

If you have any further questions, please do not hesitate to contact us at sales@xstra.eu or by phone +31 162 747016.

Kind regards,
Team Xstra

Rated 5 out of 5 stars

It's simple I only order my ssd from them

It's simple I only order my ssd and hard drive from them (5 or 6 orders already I think) . The delivery is sometimes a bit long (max 11days so far) but great seller and if you have any question the customer service is great. I totally recommand this seller

November 14, 2021
Unprompted review
Rated 5 out of 5 stars

Delivery took less than one week!

Finally,
i got my Airpods Max from Xstra (CDON), the delivery actually took less than 1 week, with the idea that shipping is free and that the prices is pretty good compared to the other stores, it is very worth buying from Xstra! I myself have a short stub when it comes to delivery times, etc..
But I am absolutely happy with the delivery it took, as i said, less than 1 week! Pretty fast for me compared to everyone else here that i read in trustpilot anyway, just give Xstra some time to prepare your package and everything will be fine.

Great packaging too, everything is A+!
Thanks, X

November 5, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Xhandar,

What a wonderful review.
Thank you so so much for you sharing your shopping experience with us.
Nothing makes us happier than a happy customer!

We wish you a wonderful day.

With kind regards
Team Xstra

Rated 5 out of 5 stars

Recommended

Very satisfied and happy with my order, i brought airpods, and they are so nice and were cheap and legit compared to other places. I recommend if you want some good electronics. It took about 5 days to arrive.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Very sceptical at the begining because…

Very sceptical at the begining because of the bad comments, but finally very happy with Xstra. Bought a Intel© Core I9-10900 processor at the very competitive price of 360€. Package was very good and delivery within the 10 days. I would definitely recommend.

November 2, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Jerome,

Thank you so much for leaving us your great review!

It's so nice to hear that you where happy with the quality of the item and that it got delivered quickly.

With kind regards
Team Xstra

Rated 3 out of 5 stars

Shipping was slow and the tracking was…

Shipping was slow and the tracking was not accurate

October 29, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi there, we're sorry to hear that. Could you please contact us regarding your tracking-code not begin accurate? We use FedEx express or GLS so we would like to know what went wrong so we can communicate this with our Shipping company. Please e-mail us with your ordernumber and tracking-code to: sales@xstra.eu. Our apologies for the inconvenience. Kind regards, Team Xstra.

Rated 4 out of 5 stars

Shipping is slow

Shipping is slow and i had no feedback so i though they forgot me but the package arrived in 12 days as advertised.

October 24, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi Adrien,

We certainly did not forget you. ;)

We hope you enjoy your product!
Kind regards,
Team Xstra

Rated 5 out of 5 stars

Several great purchases!

I have purchased multiple storage devices at several occasions, at great prices and with excellent service. I will certainly take my business to Xstra again! Shipping took a while longer than initially advertised, but hey - international transports being what they are in these times. Shipping was still faster than some domestic transporters.

October 14, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi Charlie,

We are happy to hear that you are satisfied with your purchase.
We hope to see you again at Xstra! :)

Kind regards,
Team Xstra

Rated 5 out of 5 stars

Good experience with xstra

Great seller with one of the best prices in France.
Delivery is not fast but within announced timings (7-15j).

October 11, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi!

We are happy to hear that you are satisfied with your purchase.
We hope to see you again at Xstra! :)

Kind regards,
Team Xstra

Rated 4 out of 5 stars

I got a bargain price on a Ryzen AMD…

I got a bargain price on a Ryzen AMD 5600X CPU with some promotion added via Rakuten.fr, It can't be beaten.

BUT it took more than 2 weeks to get it.
AND another ordered item (Toshiba hard drive) was postponed with a long delay (30 days !).

I was able to cancel the hard drive after some weird discussion with Rakuten.fr
I would advise to order one item at once to avoid trouble with the marketplace to get refund on "complex" command (I had to explain a lot of things because the hard drive was marked sent in the CPU parcel, which was not the case).

Fortunately everything ended nicely for me. But I took photos and video to have proof when opening the parcel (too small to contain my 2 items).

October 9, 2021
Unprompted review
Rated 1 out of 5 stars

Xstra turned out to be a miserable…

Xstra turned out to be a miserable shopping experience, and I would recommend to avoid it. First, they claimed that the product I wanted to buy (external hard drives) would be in stock. The truth turned out to be that it wasn't (admitted by their customer service), and there was no certainty when it would arrive. Second, on the CDON website which I used to shop at Xstra, delivery was promised within 5-10 working days. After 10 days they still didn't know when they could ship the product. Third, the store seems to automatically generate a misleading status update claiming the product has been shipped, even though that's not the case. A day after making and paying for my purchase, I got an email via CDON claiming the status of my purchase was "sent". I became suspicious only when the tracking number produced no progress within two weeks. I would give zero stars, but at least their customer service responded to my inquiry, so I guess the one star is deserved. I'm waiting to see if I will be promptly refunded for the purchase which I had to cancel because I would have already needed the product - in the time frame that was promised, and which I mistakenly trusted.

(After reading Xstra's reply, I can only conclude that giving misleading info on CDON's website is Xstra's deliberate policy, as is sending out a false notice about supposedly sending the product on the following day, as they didn't address any of the concrete issues listed above.)

October 8, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Mika Mäkeläinen,

We are very sorry to hear of this.

Due to an unfortunate delay, the delivery of your order has indeed been postponed. Our sincere apologies for this.

I can see that my colleague has confirmed your request for a reimbursement, so this should be processed via CDON very soon.

We nevertheless understand your frustration and always strive to do better.

If you have any further questions, please don't hesitate to contact us at sales@xstra.eu.

Kind regards,
Team Xstra

Rated 4 out of 5 stars

Cpu order trough CDON.com…

Made an cpu order trough CDON.com 30.9.21 and it's still on processing... Site told 5-10days Delivery. Dont know what to think, usually all My orders come as promised but beginning to think that i'll buy my Components locally.
Edited.
My order came 1 Day later than you mentioned. Thanks, now a Happy customer.

October 8, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Jarmo

We are sorry to read your review.

As you mention, the delivery time is indeed 5-10 days. This means your order will arrive at the latest by October 13th.

Feel free to contact us at sales@xstra.eu in case you wish to cancel the order.

Please know, that your final comment is very harmful and not at all what we stand for at Xstra. We therefore would appreciate it, if you can adjust the review.

EDIT: We are pleased to hear that you have received your order.
We hope you'll enjoy your product and would greatly appreciate it, if you would take the time to perhaps edit the 1-star review. :)

Have a nice day!

Kind regards,
Team Xstra

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery in time, excellent parcel packaging and fast support response. I recommend.

October 4, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hi Steph,

Thank you for sharing your feedback.
We hope to see you again at Xstra! :)

Kind regards,
Team Xstra

Rated 1 out of 5 stars

Scammers

Scammers! Made an order through cdon.com, according to site there was a 5-10 day delivery time. The marked it as shipped after 1-2 days. Now they say they will deliver 25 days after order, and since it is marked as shipped I cannot cancel. Avoid this company at any cost!

October 4, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Kund,

We are sorry to read your review.

We can see that, due to an internal oversight, the tracking code has been added beforehand. Our apologies for this.

If you nevertheless prefer to cancel your order, we would be more than happy to reimburse the amount immediately.
In this case, we kindly ask you to contact us at sales@xstra.eu for further assistance.

Our apologies for any inconvenience caused.

Kind regards,
Team Xstra

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