Xstra 

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See what reviewers are saying

Rated 1 out of 5 stars

TL:DR DO NOT buy anything from this company. They are highly unreliable and do not seem to care about their customers at all. Two weeks after buying my product I'm still sitting here without s... See more

Rated 1 out of 5 stars

Don't trust this company. All promises to deliver goods within 2-5 working days are deception. The support works extremely terrible (no help at all, just a typical excuses). I ordered 3.5" HDD fo... See more

Rated 5 out of 5 stars

Ordered a cpu and ssd on 18/08/2022 package received on 05/09/2022 so im honestly giving a good review beacuse i received my package within 20 days and everything was packed also very well! Thumbs up... See more

Rated 1 out of 5 stars

As stated in numerous reviews, this company does not respect its contractual obligations in terms of delivery. Always the same excuse and three weeks wait for nothing. Don't waste your time with t... See more

Company replied

Company details

  1. Computer and Accessories Store
  2. Computer Store

Written by the company

Xstra Digital Storage B.V. is an innovative high-tech company providing Flash and DRAM storage products and solutions to enterprise, industrial, medical, automotive, aerospace and defense industries as well as to the consumer.


Contact info

All reviews

(901)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

5 stars, arrived ahead of schedule, well packaged, good price and fast deliveries. I recommend it to everyone. I will be back to shopping here as soon as possible.
Today (3-5-2021) my order arrived (order number: 358385; order date: 28-4-2021), a Samsung SSD 980 EVO PRO 1 TB,everything came in order.

May 3, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Thomas,

Thank you for sharing your experience!
We hope to see you again at Xstra :)

Kind regards,
Team Xstra

Rated 1 out of 5 stars

scam

scam. dont buy graphics card.

May 2, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Chris Serv,

Sorry to read your review.

We are unfortunately not able to find an order with the provided name.

Please know that there is an extraordinary shortage of GPU's and that these delays are worldwide.

We have made sure to notify our customers on a monthly basis via e-mail so please be sure to check your spam box in case of a misdelivery.
You are always welcome to contact us directly in case you wish to receive your position in the queue or in order to cancel the order.

Kind regards,
Xstra

Rated 4 out of 5 stars

Good experience with XSTRA

Good experience with XSTRA
It takes some time to deliver my item but still good.

April 30, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Rami,

Thank you for sharing your experience!
We hope to see you again at Xstra.

Kind regards,
Team Xstra

Rated 4 out of 5 stars

Good and reliable company

Good and reliable company. Cheap price, voor good quality. I have been waiting a while for my graphics card but it's a bit difficult in the current situation.

April 18, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Timo,

Thank you for sharing your experience!

Kind regards,
Team Xstra

Rated 2 out of 5 stars

Never received the GPU

Ordered a GPU in mid December, was supposed to be delivered in December. I had still not received the GPU on March 29th. So I canceled the order. At least I got my money back...

March 30, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Gustav,

Thank you for sharing your experience.

Rated 5 out of 5 stars

If time its not a problem!

Well it took some time to get to my place, but is not eazy to work under this pandemic conditions so i give 5 stars, the product is what i ask for and its really well packaged!

March 22, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Francisco,

Thank you for sharing your experience!
We hope to see you again at Xstra :)

Kind regards,
Team Xstra

Rated 1 out of 5 stars

don't buy anything from them

don't buy anything from them. they scam you . i bought something and they just keep setting up the delivery time.

don't buy from them. they will scam you

March 6, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear sommerlyst,

We are sorry to read your negative experience.

We understand that delays are frustrating and that this is of course not what we stand for at Xstra. Our sincere apologies if the delivery time was exceeded.

We would like to point out that in any case where you wish to receive a refund, this is certainly possible.

Kind regards,
Xstra

Rated 5 out of 5 stars

Ordered a i9-9900k processor for a nice…

Ordered a i9-9900k processor for a nice price. It was delivered in two days to my door via fedex

March 5, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Pauli,

Thank you for sharing your experience!
We hope to see you again at Xstra :)

Kind regards,
Team Xstra

Rated 5 out of 5 stars

read first and use live chat

The site was very explenatory and my experience was very satisfying. The live chat was super usefull and the note about the delay for any GPU order was very noticable. I recomend to chat first and ask for what gpu is available so as not to wait(if you are in a hurry). The personal was super helpfull. I would defenetly order again. I received my tracking number via email and am awaiting my order. Fingers Croshed

March 4, 2021
Unprompted review
Rated 1 out of 5 stars

Hard drive never arrived!

Paid for a hard drive in April 2020. Despite numerous messages and involvement of Amazon, nothing has arrived and we have no refund either. DO NOT USE!

March 3, 2021
Unprompted review
Xstra logo

Reply from Xstra

Dear Alexis Travis,

We are sorry to read your review.

Please be sure to contact us at sales@xstra.eu.
We would be more than happy to resolve any issue with your order.

Kind regards,
Xstra

Rated 1 out of 5 stars

SCAM COMPANY!

SCAM COMPANY. Dont buy from this site!
Today I witnessed a very disappointing message From Xtra Digital Storage. I bought a GPU it said It was in stock on CDON.
(Yes I Write in English So This Company can read This message.)

I buy it with no hesitation because I buy regularly on CDON.

Then some days after I notice they take it out of stock on CDON no big deal, I just thought I was lucky to get one.

Some more days after the purchase I get a email that they delayed my order to the 30 of January. And Would be SHIPPED that day.

I wait til the 2 of Feb no response from the company that my order has shipped.

Then I decide to contact them and ask about my order.
What they said was: we are out of stock. And they MIGHT get Cards in march. EXCUSE ME?!

They literally told me a half month ago it was in stock and would be shipped to me.

TL:DR Xtra digital storage lie about stock and don't give a damm about notifying you.

February 3, 2021
Unprompted review
Xstra logo

Reply from Xstra

Hello Mikkel,

We are sorry to read your negative review.

We completely understand that this is not what you expect when ordering from us. For this reason, we have also made sure to inform our customers of the extended delivery time and taken the offer offline.
Please know that the uncertainty of a delivery time is due to the shortage of the ordered item.

Our sincere apologies for the inconvenience.

Kind regards,
Team Xstra

Rated 2 out of 5 stars

Not shipping.

Ordered my gpu at nov 27. Said to ship 13th of december, Contacted support at dec 23 since i had not even got a tracking number then. They said that my gpu would ship in the next week, called them then and they said it wouldn’t be stocked again (?) So i asked them to replace it. They didn’t have anything i wanted in stock but they said they could ship the first week of february. Called today and he said i would have to wait until april, got my refund atleast. Not worth saving a 50-60eur. Such a waste of time, emails & calls. Atleast Stefan is very kind and helpful.

February 2, 2021
Unprompted review
Rated 1 out of 5 stars

Does not deliver, does not communicate. Avoid.

Same experience as virtually everyone else: no delivery, after 12 workdays I contacted their customer service. They claimed delayed delivery from their providers etc. Cancelled my order and placed order with a different provider, who delivered in 24 hours.

Original order was placed on CDON.com, but it turned out to be Xstra Digital Services who were supposed to deliver. No communication about delays or anything else until I contacted them.

Avoid like the plague.

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

LIES ABOUT STOCK!!

LIES ABOUT STOCK!!
Avoid this company

Same as most ppl here.
Ordered an nvme ssd from them through CDON and it showed up as in stock.
Ordered it 30/11 2020 and was promised delivery within 5 days.
I heard nothing from them at all and nothing showed up in the mail, so the 21:st of dec i decided to write a complaint and ask what was going on.
They apologize and say it will arrive the next week. The 23 a label is created at FedEx but they have not sent my ssd (wich i have payed for) there.
Got a new response from them today and apparently the new eta is the 13th of January.
This is the last chance i am giving them bc i don't want to go to all the hassle of reclaiming my money. Looking forward to being disappointed.

January 6, 2021
Unprompted review
Rated 1 out of 5 stars

Completely unreliable, dont order from them

Completely unreliable and deceitful, will never use them again!

I ordered a motherboard from Xtra digital storage through CDON.se on the 27th of November 2020. It was supposed to be shipped in 5 to10 working days. Now January 5th 2021, they inform me that it will be shipped in February 2021 at the "latest". This is the second time that they gave me a date that it would be shipped at the "latest". First time was back in mid December, it was supposed to be shipped on the 22nd of December 2020, at the LATEST.

Now I asked for a cancellation and a refund. I hope they can at least provide this service.

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

Ryzen 7 3700 CPU

Ordered a Ryzen 7 3700 CPU on 26/11. After 3 weeks still no delivery. They created the FedEx shipping label on the 30/11, but so far FedEx has not even picked up. The support of Xstra answers at least, but they are selling stuff they do not have in storage and they lie about the delivery date. I ordered via CDON and did unfortenately not see that Xstra is the seller. DO NOT BUY from Xstra, even if the price seems to be good. They are cheaters.

December 22, 2020
Unprompted review

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