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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products, often describing them as high quality, sleek, and effective for various uses, including as night lights and emergency torches. The delivery service consistently receives praise for being fast, prompt, and efficient, with many appreciating the quick dispatch and good packaging. However, some customers experienced issues with product longevity, noting that some lights stopped working or charging after several months, with a few reporting a significant failure rate. There were also occasional concerns about the brightness of night lights and discrepancies between product descriptions and actual functionality, such as adjustable sensor ranges.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the lights as effective, useful... See more

Quality

People report ambiguous experiences with quality. While some customers praise the superior quality of items,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the superfast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more

Company replied

Rated 5 out of 5 stars

Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more

Rated 5 out of 5 stars

I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.

Rated 5 out of 5 stars

Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more

Company replied


Company details

  1. Lighting Store

Written by the company

At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good fast delivery, 50 items

Good fast delivery and all 50 items worked perfectly. Seem to be good quality as well.

October 9, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Really quick delivery and competitively…

Really quick delivery and competitively priced

October 2, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good for emergency lighting

Touches do just what we need for reasonable price.
Providing emergency lighting in our airbnb

October 3, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

World not hesitate to recommend this company

Good choice of products, prompt delivery. Products well packaged, therefore everything received in perfect condition. Items fairly priced. Would and already have recommended this company.

September 28, 2023
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Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're happy to hear that you would recommend us to your friends and family.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Great service

September 27, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

The light is exactly as described.quicj…

The light is exactly as described.quick delivery,good seller.would recommend

September 26, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, and for saying you would recommend us. As a small business this means a lot to us.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good quality product

September 25, 2023
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Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

Slightly cheaper than the shop price…

Slightly cheaper than the shop price and free delivery, how do they do that?
Have bought 3 of these lamps now for around the house. Choose location carefully as they are sensitive to movement.
Great for safety at night, when you don't want to put the main lights on and disturb your partner.
15% discount also on the last one I bought!

September 22, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us. We are happy to hear you like our products and had a positive shopping experience with us where you then went on to purchase more. We pride ourselves on good customer service and after sales.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Great product, fast delivery

Great product, great price, and very prompt deluvery

September 20, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

Easy to set up and very good light

Easy to set up and very good light . It also seems easy to replace batteries when needed. Very pleased with my purchase.

September 18, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

Perfect transaction

Great item speedy postage, great communication from the seller and first time buy discount of 15%. excellent item bought the rechargeable cradle torch - xtralite nite safe it’s amazing so lightweight and bright , xtralite are fantastic items I also have the sensor lite which has lasted four years now -can highly reccomend, the price is amazing considering there are no nasty toxic batteries involved so they are sustainable as well.

September 4, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us. We are happy to hear you like our products and had a positive shopping experience with us where you then went on to purchase more. We pride ourselves on good customer service and after sales.
Thank you
Xtralite Team

Rated 3 out of 5 stars

Limited in range

The light we bought does all that it is supposed to however the advertised range of detection should be 2 to 3 metres. We have to be practically on top of the light before it operates certainly less than a metre. As we by then we have passed the top of the stairs its usefulness is limited.

August 29, 2023
Xtra Lite logo

Reply from Xtra Lite

Hello, I am sorry to hear you are not entirely satisfied with your Nitesafe product. If you contact our Customer Services they would be more then happy to assist you further with this issue.
Thank you
Xtralite Team

Rated 5 out of 5 stars

As expected

I got what I ordered all in good condition.

July 31, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

very prompt

August 29, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Xtralite Team

Rated 5 out of 5 stars

quick delivery

August 17, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business it means a lot to us.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Super lights,just the ticket…

Easy to order,great delivery great service,great company to deal with

July 31, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us such a lovely positive review. We are happy to hear you had a great shopping experience with us.
Thank you again,
Xtralite Team

Rated 5 out of 5 stars

Good night light

Fast delivery and it does what’s on the box

July 9, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us a positive review, as a small business we are grateful of your support and custom.
Thank you
Xtralite Team

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