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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products, often describing them as high quality, sleek, and effective for various uses, including as night lights and emergency torches. The delivery service consistently receives praise for being fast, prompt, and efficient, with many appreciating the quick dispatch and good packaging. However, some customers experienced issues with product longevity, noting that some lights stopped working or charging after several months, with a few reporting a significant failure rate. There were also occasional concerns about the brightness of night lights and discrepancies between product descriptions and actual functionality, such as adjustable sensor ranges.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the lights as effective, useful... See more

Quality

People report ambiguous experiences with quality. While some customers praise the superior quality of items,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the superfast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more

Company replied

Rated 5 out of 5 stars

Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more

Rated 5 out of 5 stars

I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.

Rated 5 out of 5 stars

Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more

Company replied


Company details

  1. Lighting Store

Written by the company

At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Our light stopped working after 3 months. After emailing the company they have provided excellent customer service and have replaced the faulty item. So pleased to deal with a company that cares about their customers.
Really pleased with the torch/nite light and would recommend it.

February 13, 2024
Unprompted review
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good prompt service

Good prompt service. Very good product. Good communication.

January 30, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Quick delivery, great torch

Quick delivery. The only emergency torch I have found where you can switch off the night light.

January 22, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Prompt delivery and excellent response…

Prompt delivery and excellent response when it was discovered that I ordered wrong product and replacement arranged.

January 18, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good quick service and free delivery

Good quick service and free delivery. Torch works well and is perfect as a nightlight and sensor

January 8, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

excellent product easy to set up and…

excellent product easy to set up and use good price very good delivery will buy from this company again

January 8, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

XtraLite - Power Failure Light / Torch

The product is perfect for holiday lets, or any other home where lighting at night during a power failure would create panic. Bought for our business, home, and will treat our parents next. It's brilliant that the nightlight can be turned off for bedrooms.

January 5, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

I have had an extralite for several…

I have had an extra lite for several years. The sensor seems to have failed. So I immediately ordered another one.

Very good and well worth the money for a useful gadget!

January 11, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Easy to order the part that I needed

Easy to order the part that I needed. Reasonably priced and delivery was quick

January 2, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

It is so much better than I thought

It is so much better than I thought. Glad I can turn off and just have the emergency light. Will be buying some for my mum, as there so easy to use.

December 20, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Prompt and no fuss with the order…

Prompt and no fuss with the order process. Emergency torches are reasonable quality and easy to use.

December 12, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Would use again

Very nice and helpful people. Had an issue with delivery and they sorted instantly. Very impressive.

December 7, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Excellent

Prompt service at a reasonable price.

December 7, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Ideal quality product

Ideal quality product at a keen pricepoint. No hassle and fast delivery. Thanks!

December 5, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Xtra Lite torches

Posted in good time and the parcel was well wrapped. Nite lites work really well and are very stylish

December 5, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

The Xtralite Omni light is compact

The Xtralite Omni light is compact, easy to install and a very good price. It’s perfect for the dark cupboard under the stairs.

December 5, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good sturdy product works

Good sturdy product works just as required. Replacement for old model which lasted longer than expected.

December 1, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Xtralite cradle

Very pleased to see repacement cradles for the nightlight were available. A power surge killed the original ones. These replacements got them going again.
It is a shame that the earlier versions of the light with smaller hole are not available.

November 29, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Great Product

Very prompt delivery of NiteSafe X2 Twin Security Floodlight. The unit is very easy to fit and produces a bright light. This is our second unit so we know the batteries are easy to replace and the low battery light prepares you before the unit stops functioning. Great product!

November 27, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

We had already had,this type of light…

We had already had,this type of light for many years,and until recently,had not had any problems ,so we decided to buy the same make,otherwise we would have needed to get somebody to fix it up for us,but by doing this ,it fitted perfectly in the original base,
It arrived within two days,then it took Royal Mail,just as long to deliver
If this light lasts as long as the other one,I will be very pleased.

November 21, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

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