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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products, often describing them as high quality, sleek, and effective for various uses, including as night lights and emergency torches. The delivery service consistently receives praise for being fast, prompt, and efficient, with many appreciating the quick dispatch and good packaging. However, some customers experienced issues with product longevity, noting that some lights stopped working or charging after several months, with a few reporting a significant failure rate. There were also occasional concerns about the brightness of night lights and discrepancies between product descriptions and actual functionality, such as adjustable sensor ranges.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the lights as effective, useful... See more

Quality

People report ambiguous experiences with quality. While some customers praise the superior quality of items,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the superfast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more

Company replied

Rated 5 out of 5 stars

Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more

Rated 5 out of 5 stars

I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.

Rated 5 out of 5 stars

Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more

Company replied


Company details

  1. Lighting Store

Written by the company

At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Helpful staff timely delivery and the…

Helpful staff timely delivery and the spare part worked!

November 9, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Lighting up time

Excellent service , very quick from order to delivery.
Product excellent .
Would recommend.

November 6, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Versatile lighting

Inexpensive practical lighting solutions

November 6, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Great product and fast service

Great product and fast service

November 3, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Excellent service

Excellent service

November 2, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order. Arrived a few days later via royal mail. Very nicely packaged, sturdy box. Have recommended to a friend and will get another one for my mum.

November 2, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Perfect rechargeable torch

Very quick delivery of rechargeable plug in torch - for fire safety purposes. We wanted one which didn't have to stay on all the time, and this fits the bill.

November 1, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

I discovered that I could buy the brand…

I discovered that I could buy the brand of the battery lights that I wanted from the manufacturer.I really wanted the large ones with the pull cord but decided against it because I had bought the large ones a few days earlier from Amazon but had to return them because it was impossible to take the back of off to put the batteries in.

October 30, 2023
Rated 5 out of 5 stars

Great product with a variety of features

Great product with a variety of settings making it very flexibvle

October 30, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Xtralite Nitesafe Maxi Torch

Very helpful chat on the phone - to do with the new FRA rules coming in. I ordered 2 of these torches (that will work during a power cut) direct from the company and my order came within a few days. Reasonable price. I have recommended them to others.

October 26, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase and thank you for recommending us to friends and family.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Brilliant product fast delivery

Brilliant product fast delivery

October 25, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 3 out of 5 stars

Proaduct perfect exactly what was…

Product perfect exactly what was needed. Shopping uninformed had to pay additional 12 euro to customs would need more clarity on export vat rates ect

October 23, 2023
Xtra Lite logo

Reply from Xtra Lite

Hello, thank you for taking the time to leave a review. We're sorry to hear you needed to pay customs fees on your order, as you're in Ireland customs fees are now added on some orders due to Brexit. We do have this information available on our 'Ordering & Shipping' page and this page is available to view from the checkout page as well. We will work with Shopify to find a way to make it clearer for customers that customs fees may be incurred on orders going to Ireland. Apologies for any inconvenience.

Rated 5 out of 5 stars

Great product

Great product
Good service, web site and delivery

October 20, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

wall light

The goods I order look very good and are all working.

October 18, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Very happy with the torches

Very happy with the torches. They were delivered the day after ordering and were well packaged. The torch light (for emergency use) is very bright and the night light a very soft orange.

October 17, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

Rated 5 out of 5 stars

Good light

Unlike other night and emergency lights, this one does what it says it does, the night light can be turned off and the holder is both modern and practical. Swift delivery.

October 9, 2023
Xtra Lite logo

Reply from Xtra Lite

Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team

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