I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more
I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.
Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more
Company replied
Company details
Written by the company
At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.
Contact info
Unit 3A Dunns Close, CV11 4NE, Nuneaton, United Kingdom
- 02476 344676
- info@xtra-lite.com
- www.xtra-lite.com
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Good delivery and works well
November 17, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Helpful staff timely delivery and the…
Helpful staff timely delivery and the spare part worked!
November 9, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Excellent service great product.
November 7, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Lighting up time
Excellent service , very quick from order to delivery.
Product excellent .
Would recommend.
November 6, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Quick and easy to order
Quick and easy to order. Arrived a few days later via royal mail. Very nicely packaged, sturdy box. Have recommended to a friend and will get another one for my mum.
November 2, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Perfect rechargeable torch
Very quick delivery of rechargeable plug in torch - for fire safety purposes. We wanted one which didn't have to stay on all the time, and this fits the bill.
November 1, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
I discovered that I could buy the brand…
I discovered that I could buy the brand of the battery lights that I wanted from the manufacturer.I really wanted the large ones with the pull cord but decided against it because I had bought the large ones a few days earlier from Amazon but had to return them because it was impossible to take the back of off to put the batteries in.
October 30, 2023
Great product with a variety of features
Great product with a variety of settings making it very flexibvle
October 30, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Xtralite Nitesafe Maxi Torch
Very helpful chat on the phone - to do with the new FRA rules coming in. I ordered 2 of these torches (that will work during a power cut) direct from the company and my order came within a few days. Reasonable price. I have recommended them to others.
October 26, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase and thank you for recommending us to friends and family.
Thank you
Xtralite Team
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Proaduct perfect exactly what was…
Product perfect exactly what was needed. Shopping uninformed had to pay additional 12 euro to customs would need more clarity on export vat rates ect
October 23, 2023
Reply from Xtra Lite
Hello, thank you for taking the time to leave a review. We're sorry to hear you needed to pay customs fees on your order, as you're in Ireland customs fees are now added on some orders due to Brexit. We do have this information available on our 'Ordering & Shipping' page and this page is available to view from the checkout page as well. We will work with Shopify to find a way to make it clearer for customers that customs fees may be incurred on orders going to Ireland. Apologies for any inconvenience.
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Very happy with the torches
Very happy with the torches. They were delivered the day after ordering and were well packaged. The torch light (for emergency use) is very bright and the night light a very soft orange.
October 17, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Excellent product and swift delivery.
October 2, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
Good light
Unlike other night and emergency lights, this one does what it says it does, the night light can be turned off and the holder is both modern and practical. Swift delivery.
October 9, 2023
Reply from Xtra Lite
Thank you for taking the time to leave us positive feedback. We're glad to hear that you was happy with your purchase.
Thank you
Xtralite Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.