Yark Beds Reviews 250

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 5 out of 5 stars

I bought a Yark bed at the peak of the pandemic in 2021. After lots of research I decided to go with Yark. This is completely an independent review from a happy satisfied customer. Delivery w... See more

Rated 1 out of 5 stars

Despite emailing them and filling in their contact form on their website multiple times over the last two years including the last couple of months (since new owners took over), noone responds. Awful... See more

Company replied

Rated 4 out of 5 stars

Love the bed! Quality is amazing and exactly what we wanted. Great that you can design your own. Delivery and communication was brilliant also. Shipped in numerous boxes so easier to manoeuvre up stai... See more

Company replied

Rated 4 out of 5 stars

We absolutely love our bed! Delivery was spot on and communication clear. The bed itself was relatively easy to put together but was definitely a two person job and the instructions around the middle... See more

Company replied

Company details

  1. Bed Shop

Written by the company

Design your fabric bed from £397 and choose when you want it delivered. Huge selection of fabrics, size and storage bed options to suit your requirements.


Contact info

3.3

Average

TrustScore 3.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, luxurious looking and great quality. We ordered the super king and its so big, its amazing.
Boxes were super heavy when they arrived, instructions a little hard to follow on assembly but overall a great bed ! Me and my boyfriend are happy.

January 15, 2021
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Reply from Yark Beds

Hey Sarah, aka Bed Designer,

We're so happy you loved the bed buying experience. Bed buying doesn't need to be so boring does it?

Thanks for your feedback, and we're so happy we met all your expectations.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Love it and very satisfied with the…

Love it and very satisfied with the service. Recommended 👍

January 15, 2021
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Reply from Yark Beds

Hey Marcy Grace,

We're so happy that you're loving the bed, that you've designed.
Thanks again for your feedback, we appreciate it 🙌

Thank You
Yark Support Team

Rated 5 out of 5 stars

Quality of this bed is outstanding

Quality of this bed is outstanding! It arrived so quickly and my husband had no trouble putting it together. The ottoman opens and closes very smoothly and the amount of storage is amazing. Absolutely love my new bed and such great value! Would definitely recommend. Only suggestion would be a wider range of colours we went for the light grey which is nice but still quite dark. A lighter grey or cream/beige would be nice.

January 15, 2021
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Reply from Yark Beds

Hey Heather,

Quality ✅, Speed ✅, Assembly ✅ = 👌

Thanks so much for your feedback, we appreciate it. In fact, if we could ask for a review this would be it.

We're so happy you love your bed, nothing better than a new bed.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Why did I wait so long.

So glad I bought this bed. It’s so comfy. Every morning when I wake up I think why did I wait so long to change my bed.

The self build was a bit daunting and took a good 4 hours - but totally worth it.

January 12, 2021
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Reply from Yark Beds

Dreams to do come true Liz (obvs no pun intended) 😉

Thanks for your feedback and we're glad you're loving your bed. The way bed buying should be.

We've moved away from paper instructions to video format. Our video instruction guides you through step by step and so far we've received great feedback from it. It may have been that your bed was delivered before the video was released.

If you need anymore help, just give us a shout at help@yarkbeds.com. We're always here to help

Thank You
Yark Support Team

Rated 4 out of 5 stars

The bed is great quality and fast…

The bed is great quality and fast delivery. The instructions (especially the images) could be clearer. Very impressed for the price! If instructions were clearer it would be 5 stars.

January 12, 2021
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Reply from Yark Beds

Hey,

Thanks so much for your feedback. We really do appreciate and take note of all our feedback, which is why we've moved away from paper instructions to video format. Our video instruction guides you through step by step and so far we've received great feedback from it.

It may have been that your bed was delivered before the video was released. If you need anymore help, just give us a shout at help@yarkbeds.com. We're always here to help.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Absolutely amazing quality and value

Absolutely amazing quality and value. So pleased with our bed!

January 12, 2021
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Reply from Yark Beds

Hey Amy,

Thanks for your feedback, we appreciate it. The way bed buying should be.

Thank You
Yark Support Team

Rated 5 out of 5 stars
Yark Beds logo

Reply from Yark Beds

Hey Sian,

Why wait 12 weeks, when you get it delivered the day after tomorrow 🙌.

Thanks for your feedback.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Great bed

My son's girlfriend recommended Yark beds, she bought one a year ago. We have not been disappointed, we are pleased with the bed
it's solid and looks exactly as advertised online. It was easy for my husband to assemble too.

January 5, 2021
Yark Beds logo

Reply from Yark Beds

🙌 to your son's girlfriend but so glad you love your bed and that we met your expectations.
There's now 2 bed designers in the family 👌

Thanks so much for your feedback. We appreciate it.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Great customer service

After my review about the broken frame Yark beds contacted me and replaced the frame. The new frame is foldable so fits through the stairs with no problem.

This company has 5 Star customer service.

January 1, 2021
Unprompted review
Yark Beds logo

Reply from Yark Beds

Hey Ozgur,

Thanks for your feedback. We appreciate it.

We can see that your bed was delivered over 12 months ago and although our warranty is for 12 months, as a gesture of goodwill we’ve replaced a part that was broken. It’s our promise to make sure that all our customers are happy with the bed that they’ve designed. As soon as you told our support team about the issue, our team confirmed a replacement within a few days. We’re super happy everything’s been resolved.

All our beds are UK sized and all our parts are flat packed to make sure they fit through doors and even up to the attics. We’re sorry to hear that you experienced and issue.

We’ve recently improved our instructions and moved to a video format which we’ve had great feedback on.

If you need anymore support, please email help@yarkbeds.com and our super team will help you out.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Very good quality

Very good quality. Solid bed. High quality fabric and delivered promptly.

December 31, 2020
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Reply from Yark Beds

Hey Laura,

Thanks so much for your feedback, we really appreciate it and hope you're loving the bed that you've designed.

Thank You
Yark Support Team

Rated 1 out of 5 stars

Updated again still waiting 3 months…

Updated again still waiting 3 months for a missing part keep being delayed but same design beds are continued to be sold
So there are parts!
As I can still sleep in the bed I'm told it's fine but never mind the fact I've paid £100 for the ottoman feature upgrade I can't use, I also had the same issue with delivery guys were shocking
Here is a true timeline of my messages
In liaison with trading standards
It's def part J which I reported the day of delivery 27th October
On 28th October I was advised the part was received and being sent that day then later in the day I'm told I only need 1 part not 2 and its now out of stock just hours after I'm told its in the post?
If I only needed 1 part then instructions would of been made to show 1 part - this part hold the central panel one at each ends and it is the central panel which holds the ottoman boards up so the u der bed storage can be used
On the 29th October I'm now told the part won't be in stock until the end of November
Then on 30th October I have a patronising message saying I don't need part J I can still use the bed - yes I can sleep on the bed but cannot use the feature I paid an extra £100 for
Then on 11th December I have another message after querying still not having the part and I'm told another months delay
I should not be waiting 3 months for a part
I will be taking up with trading standards as I've had enough waiting now

December 27, 2020
Unprompted review
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Reply from Yark Beds

Hey Katie,

Thanks for your feedback. After you contacted our support team and sent a photo showing the part you’re missing (sent on 27/12), we responded within 6 hours advising that we’ve got this part in stock and we’ll get it sent out to you ASAP.

It appears after further investigation, that since we’ve updated our instructions all our part numbers have changed and these differed to your instruction set which was the older format. You received an older set of instructions showing a different Part J.

We’re glad that our spare parts team are sending you the new part and that we’ve resolved your issue.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough. Beautiful quality....... just a fantastic company

December 23, 2020
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Reply from Yark Beds

We're saying thanks with a big smile on our faces. Thank you so much for your feedback and we're so happy that you're loving the bed, that you've designed. Does it get any better than that?

Apart from sleeping of course…

Thank you so much.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Absolutely love our new bed

Absolutely love our new bed! Also the customer service was top notch I did ask them about 1000 questions before we purchased and they were super quick in their response and so helpful! The 48 hour delivery was fab! Excellent quality for the price!! Would 100% recommend!! Thanks guys!!!

November 27, 2020
Unprompted review
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Reply from Yark Beds

Hey Laura,

Thanks so much for your feedback and chuffed you love the bed, that you've designed.
Happy sleeping 💤💤💤

Thank You
Yark Support Team

Rated 5 out of 5 stars

Outstanding!

When it came to buying this bed, I had literally spent weeks scouring furniture shops and the internet, but just couldn’t find one that matched what I was looking for. I had a specific check list; double size, foot-opening gas-lifting ottoman bed - on legs - (rather than flat to the floor which was tricky to find!), with a winged headboard (but winged at the top only, which was another challenge), made from good quality wood and material, silver colour, without a long wait for delivery and without being horrendously expensive! Then one day during another online search, an advert for Yark popped up. I checked out the website and was absolutely blown away by the idea of designing my own bed, which just so happened to include all of the elements I was looking for, and at a very reasonable price! Thinking it was almost too good to be true, I spent a long time reading the reviews, which were overall, very good, so I went for it....and I was not disappointed!!! The ordering process was so easy (excellent web design), my bed arrived within 10 days and everything inside was as expected. No damage or missing parts. Instructions were clear and assembly relatively straightforward. I enlisted help as the bed frame is heavy! Good quality materials have indeed been used. This bed looks so sturdy and expensive and the ottoman offers a whole wardrobe’s worth of space to hide away all of my off-season clothes, shoes and linen!! Storage space is such a luxury so this design is genius. The finish is to a very high standard all over, plus, my memory foam mattress fits very comfortably on top without swallowing up the headboard, which is another thing that Yark have been clever to take into consideration, whilst other companies haven’t. There is so much attention to detail in the design. I cannot applaud Yark enough. The quality and the price is outstanding. I am a very happy customer! I wish I could post photos of the bed here. It is beautiful.

November 27, 2020
Unprompted review
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Reply from Yark Beds

Hey Hayley, AKA 🛏 designer,

Ok WOW, where to start. Thanks so much for your review, we really appreciate it and we’re so happy that we met all of your expectations.

Bed buying is hard, but it shouldn't be, right?

We’re so glad you’re using it as a 2nd wardrobe too. Make you bed and store shoes in it is our motto.

So happy you love the bed and if you need anymore support, just reach out to us.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Fabulous Bed

November 20, 2020
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Reply from Yark Beds

Hey Toby,

Thanks so much for your review and chuffed you're loving the bed.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Great service

Great service, great product. Would certainly recommend and use again in the future.

November 20, 2020
Yark Beds logo

Reply from Yark Beds

Hey Satisfied Customer 😉 (Like the name)

Thanks so much for your review. We appreciate it.

Thank You
Yark Support Team

Rated 5 out of 5 stars

King size - Draws - Plain Headboard

Very good service and delivery by Yark. I requested the free samples prior to purchase which really helped and the material on the bed is bang on. With delivery from big furniture stores being months due to Covid I was especially happy that I could place my order then pick a day the following week for delivery. Assembly for a kingsize is doable with 1 person but always easier if you have 2 people. Draws slide in perfectly and do not stick out

November 16, 2020
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Reply from Yark Beds

Hey Scott,

Thanks for your review and you've got a great colour 😍.
We're so happy you love the bed and that we met your expectations in all areas.

Thank You
Yark Support Team

Rated 5 out of 5 stars

Great value for money

Great value for money, very well made and delivered when I asked for it.....very pleased

November 16, 2020
Yark Beds logo

Reply from Yark Beds

Hey Mr Richards,

Thank you very much for your feedback. We appreciate it and super chuffed we've got a tick in every department.

Thank You
Yark Support Team

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