Your Best Car Reviews 

191
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and welcoming, which makes the entire purchasing journey completely stress-free and enjoyable. People often mention that the team provides exceptional customer service with clear communication, honest advice, and a very smooth vehicle handover. However, some customers also noted unexpected vehicle defects or cosmetic damages upon closer inspection. A few people experienced mechanical troubles, electrical faults, or worn components shortly after driving away. Some reviewers were dissatisfied with how these post-purchase problems were addressed by the dealer.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and helpful staff who... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing high satisfaction and stating... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... See more

Rated 5 out of 5 stars

My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train stat... See more

Rated 5 out of 5 stars

What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so... See more

Rated 5 out of 5 stars

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car. I found Jamie, who I dealt with to be professional,... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(191)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Morgan was fantastic

Morgan was fantastic, knowledgeable, honest, professional and very easy to do business with and most importantly my new Audi car is awesome 😊👍

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

We purchased and used car from Your…

We purchased and used car from Your Best Car and had a faultless experience throughout. From the first viewing, fair trade in price to collecting our new vehicle the whole process was excellently handled. We would definitely use them again.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a Mercedes E class

I bought a Mercedes E class, it is in absolutely pristine condition even given its age, a credit to its previous owner and to Your Best Car. Jamie was very helpful and everything was sorted quickly including receiving the V5 a couple of weeks after collection as they explained. I was a little unsure about buying a car over the internet that I hadn't seen and had to trust the process having done my own due diligence. That's the reason I'm writing this review to reassure others like me who are looking and wondering that this is a genuine company and good guys, the cars from what i have seen and experienced are very good. I'm not sure why others have chosen to leave poor reviews about things like the deposit etc, if you don't like it then you do have a choice but just read the terms and conditions before you commit as you should with any contract. The car I bought was valeted to a point where you would swear it was new so I can see why if they are going to all that expense they want committed buyers. My experience with this company, Jamie and Morgan, was very good and the car is literally a dream. Thank you guys 👍

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Morgan

Excellent service from Morgan.
Helpful knowledgeable and personable. Made the car sale easy. Really recommend Your Best Car. Great customer service, friendly service from Morgan and Jamie. Very impressed by the quality and price of car. Thanks Very Much!!

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience selling my car to Your Best Car!

This is my first experience doing business with 'Your Best Car' and they have earned my trust to work with them again!
Andrew Woolger was my contact and he was polite, knowledgeable and professional. From first contact to completing the sale, all communications were completely transparent and fair. My past experiences has lead me to believe that selling your car is time consuming and painful. Not with 'Your Best Car', it was quick and painless. Would highly recommend!

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

A great buying experience

From the first contact to completion of my purchase all the people I dealt with were friendly help and knowledgeable about the cars I was interested in.
All steps were explained and options like warranty and finance were offered and explained.I visited the sales site in Kent and was made very welcome. Jamie was excellent in all matters.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

I bough a car from this company exception from start to finish definitely recommend them 👍🏼

I bought my dream car from this company my beautiful PORSCHE I had to travel a long way to get it however from the telephone call to all the process of buying the car was so easy and smooth. The salesman I dealt with a man called Morgan Gower, he was very professional and exceptional at his job. Me being sales I really appreciated this service from this company. I would not hesitate to buy more cars from them. Highly recommended after sales was amazing.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Brought a Golf from here

Came here to buy a Golf, service from start to finish was amazing, nice selection of cars.

Good set of lads who know their stuff, they only have the best cars in stock here and look after them unlike the bigger companies (Cazoo).

December 27, 2023
Unprompted review

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