Y&Y Management ltd Reviews 124

Not even worth 1 star! The absolute WORST management company! They've made living in my lovely 2 bedroom flat hell! The constant increases of the service charge with no warning or legit reasoning! THEN a yearly 'over expenditure' bill due to their mismanagement of my building. They offer little to no communication regarding issues and keep all leaseholders in the dark.
AVOID AVOID AVOID!

The company are criminals and need to be sued. They charged £43,000!!!!! for electric costs which costed £7,000. Basically fabricated they accounts. If you are looking to sue them and you are a genuine resident please comment this review and I can share my story to join forces.

Avrohom from Y&Y management has been exceptionally helpful throughout our remortgage process for our flat. Always very responsive to emails and highly professional.

these people are pure evil, honestly. they will destroy your life so they can make money. they are a bunch of manipulative parasites who have no boundaries or ethics, AVOID THEM LIKE THE PLAGUE

I sold my property in Liverpool that they managed a year ago. I was absolutely delighted not to have to deal with this company again. Yesterday I received from my solicitor a letter from the new owners which stated that Y&Y claimed I had not paid Service Charges going back 2 years! Thankfully, I had the proof that that was not true and also a condition of purchasing the Management Pack was a signed document stating there were no outstanding debts. They are criminals! It took me back to when I originally purchased when they did something similar. Unfortunately, I could not get in touch with the previous owners and ended up paying their debt which probably never even existed!

Pathetic building management company ever exist in the world….

As a property landlord subletting from halfway around the world I relied heavily on my agent and the Building Management Company.
Having held a similar role before I retired I was well aware of the challenges faced. Adam Azoulay was extremely professional and helpful, giving me peace of mind that all matters were being dealt with efficiently and quickly. He understood the importance of dealing with an overseas landlord, taking that extra effort. Highly recommended.

As a former employee, the worst company I have ever worked for. Overworked and underappreciated. I understand the concept of a job, working in exchange for a salary but I had no motivation to work due to my work environment. It is pretty self-explanatory when in the space of six months 5 staff members have left (1 site ALONE) due to unrealistic expectations. Throughout the duration of my time with this company, I have been told to fulfil roles that were never part of my contract & got no recognition for doing so; including the time I had to deal with a kidnapping situation with a guest at the site I worked at and no one had reached out to check on mine or my colleagues well-being. To then dedicating one year and four months to this company & getting let go for my response to antisocial behaviour from a resident. As a neurodivergent individual, my feelings or opinions were not considered. I was let go by regional manager Gavin Negus, despite the limited contact and direct communication with this person. My employment status was simply determined by 1 complaint by a resident who had just moved in. Which is diabolical. Despite getting let go, I also knew my time was coming to an end. My mental & physical health has improved drastically since I no longer work there. Furthermore it doesn’t stop there. In the process of me attempting to find a new job, the regional manager Gavin Negus has been ignoring all the companies approaching him in regard to references. Which I believe is simply due to pettiness& infantile behaviour. Luckily I have managed to get by & do not need that individuals assistance. This is just one of the many things that I have complaints about otherwise I would be writing for another couple hours. But for now, this is sufficient. This occurred March 2024.

This is one the worst Company to work for in the Uk

Very long hours and small pay

they overcharge residents but they do not want to spend money to ensure the property is a safe and efficient place to live at

Avoid this management company at all costs. My experience as a PAYING tenant in a building they manage has been nothing short of appalling. One of their concierge staff at Luxe Tower repeatedly behaved in a discriminatory and hostile way toward me, my family, and even my guests. This all escalated after leaving a broken suitcase (I wasn’t aware I couldn’t leave) in the bin room where other tenants also leave electronics, toys and similar broken household items. After doing so, the concierge pulled me aside and spoke to me in such an ill manner to which I didn’t appreciate and asked her to speak to me professionally rather than letting me know this was not allowed. She threatened to report me to the landlord and since has continuously shown discriminatory behaviour to my guests including family, which almost feels targeted and RACIAL as I dont see this happening to other residents who leave SIMILAR rubbish in the bin room.

I spent two months trying to get hold of anyone at the company to report this — not a single reply. When I finally reached someone, the only helpful person was Gavin, who at least treated me like a human being and advised that as I’m not a leaseholder, I will need to raise through the leaseholder.

Every other interaction? Rude, dismissive, and uninterested.
When I eventually contacted the Managing Director, Joe Gurvits, he responded with an astonishing level of unprofessionalism. Instead of addressing the issue, he blamed me, refused to help because I’m “just a tenant,” (you do realise this is how your leaseholder pays the fees through my rent) and showed zero concern about staff behaviour. His email alone explains why this company has so many negative reviews.

This is a management company that:
– Ignores serious complaints
– Shows no accountability
– Treats tenants with disrespect
– Allows staff to behave inappropriately without consequences
- Supports discriminatory behaviour

I’m leaving the building in a few days, thankfully, mainly due to issues from broken lifts, drug users in the bin room as the door hasn’t been fixed for 2 years and the concierge.Future residents as well as leaseholders deserve to know exactly what they’re dealing with. I would strongly advise landlords and tenants alike to look elsewhere.

See below reply back from the MD and other replies to negative reviews. His staff clearly follow in his shoes 👏

My experience with Y&Y Management has been very disappointing, and it seems the issues come from the top down, affecting the company as a whole. At The Silk District, I received no guidance on how to escalate issues, and in one case I was even sent to the wrong person (first the previous freeholder, then the new freeholder), which took months (over a year) and led nowhere and eventually back to Y&Y. When I tried to follow up, I was criticised for “over-communicating,” despite it being reasonable to expect many issues in a new building during the first years while everything is settling. Their responses often involved deflection and my issues were not accurately acknowledged. I also received statements about my behaviour that I believe were completely UNTRUE, which felt retaliatory and discouraging.

The communication style felt intimidating, and I did not feel listened to or respected as a leaseholder. It seems the managing director prefers to keep things as they are, either being unable to recognize that he or his hires are contributing to these negative experiences and reviews, or otherwise indicating that this is a top-down problem affecting the entire company. This horrible experience makes me certain I will never buy another leasehold property / managed by Y&Y.

Update / Response:
This review has been written as a result of what I believe to be retaliation after I raised concerns with senior management about how they handled a key management issue, and not in relation to the earlier short-letting (not Airbnb, not a hotel, but a genuine 3 months long sublet) case. My so-called “sense of entitlement” comes from the fact that I own my property—yet I am treated more like a tenant than an owner. I invite Y&Y to contact me privately with clear, factual examples of how I allegedly mistreated staff, as I do not believe their claims are true.

Once again, I did not request permission to let the property via Airbnb - that was not the point. The most recent communication clearly stated that I sought an option to sublet the property for up to three months through any lawful arrangement, including an AST. Therefore, the statement referring specifically to Airbnb is inaccurate.

For clarity, the actual final request was as follows:

"Our client seeks to understand how they may lawfully permit occupation of the property for up to 90 days per year in full compliance with the lease, including obtaining consent where required and ensuring that any such consent is not unreasonably withheld or delayed.

Our client seeks clear advice on the lawful options available to offset housing costs during periods when the property is unoccupied (for example, during extended travel or other absences), while ensuring that the property retains its residential status and that no leasehold, council, or statutory obligations are breached. Ninety days per calendar year is the threshold under government and local authority guidance before a property is reclassified from residential to rental and requires a licence."

Where does it say Airbnb?

Similarly, the remarks suggesting that I have mistreated staff are also untrue.

By “mistreating staff,” they seem to mean responding when issues are not resolved, speaking up when something is not right, refusing to accept injustice silently, or challenging untrue statements — and not being intimidated. Someone has to do that.

Who is replying to me? From the incorrectly placed punctuation mark, I can tell it’s Gavin. Hello? Could you please email me clear examples of how I supposedly mistreated staff? I’m genuinely curious.

Everything I said is accurate to the best of my knowledge — and I can share emails if needed.
If you see something differently, let’s talk it through. I’m always happy to clear up misunderstandings.

You show me, and I’ll show you 😄 (kidding — just saying I’m all for swapping info and getting aligned!)

Notice that I copy-pasted the last email showing that I did not request Airbnb but a 3-months let, so the facts are clear - you can’t argue with that?!. When something isn’t accurate, I’ll edit and clarify as many times as needed. I just want to make sure we’re aligned and working with the correct information.

Update 2025-11-09:
Please kindly remove the false statements within 5 days. Otherwise, I will have to refer the matter to the Property Ombudsman, as your comments amount to defamation.

Your response suggests a significant misunderstanding of my request, which was clearly to rent the property for 3 months (90 days) under any suitable agreement (including an AST). I will therefore be re-submitting this as an official request. The repeated misinterpretation of straightforward information raises concerns about the accuracy and reasoning applied in your correspondence.

I have been living at Ability Place, 37 Millharbour for one year, and I would like to take this opportunity to express my sincere gratitude for all the help and kindness I received from the reception during this time.

In particular, I would like to thank the new joining concierge Nemo for her warm and considerate support. She has always been very enthusiastic and willing to help, and during my moving period she gave me especially valuable assistance. As she also speaks Chinese, it has been much easier and more convenient for Chinese residents like me to communicate and handle various matters. I truly feel that if she had joined earlier, my life here would have been even smoother.

I would also like to thank Abs, who has been extremely friendly and helpful, as well as the Estate Manager for their support. Together they have left me with a very positive impression, and I am genuinely grateful for their service and dedication.

Although my tenancy has now come to an end and I must move on, I will always remember the kindness and professionalism of the team at Ability Place.

I reside in one of the buildings manged by Y&Y in east London. Service quality have nose-dived since the time Y&Y took over. Good managers were replaced with incompetent ones.

Simple thing like intercom is down for # of flats for more then 3 months now. In the past, property manger was able to resolve this in less then a week; now new management is constantly giving excuse and not resolving it. This is leading to residents running down when there is a delivery or visitor - and this is happening for months.

I was contacted twice for service charges and everything with so-called debt collection fee when I have been paying on time. Although they resolved it in the end, there was no apologies for the inconvenience and the fact that the second was only about debt collection fee seems suspicious and a scam with the hope that owners don’t look at their bills closely.

I take as I find and Adam has always replied promptly to my e mails and has always been helpful.

False, malicious, behind-the-back allegations of child sexual abuse by criminals at YY Management out of racism, homophobia, and envy. One night stand with 20-something was utilised to launch such hidden claim without my knowledge which turned into a nightmare, full blown organized stalking and worldwide witch hunt that involved multiple agencies.

To add insult to the injury, they covered up their deeds, set up hidden camera at my home and broadcast private life, spread disinformation to other residents, neighborhood, doubled down on their claims, and actively engaged in framings using children and young men who lurk around the block and areas near my flat. My reputation is damaged not as result of my behaviours but theirs and jobs were lost and I'm told to sell the property and leave the country.

They are criminal, fraudulent, corrupt and parasitic "service provider", masquerading as cordial and nice management company who would murder leaseholders at a whim.

When your money is being used by a third party to maintain /progress your asset a clear and accurate understanding of that process is required to be practical and transparent.
I refer to documents that make up the service charge.
As is apparent, all management companies have their own and specific format in presenting accounts, meaningful to them but not always to the leaseholder.
I contacted Y&Y management and 24 hours later,Adam responded by email ,with the view to arrange a time to talk regarding my query.
To maximise best use of time, for both parties, one has to attempt to understand the manner of the accounts prepared.
By doing this and with the guidance of Adam, he was able to steer me through documents to the point that I now fully understood the make up the accounts, namely
a.an estimated service charge for the year.
b.the balancing invoice
c.the actual invoice applicable for that year.
I found the manner of Adam to be extremely courteous,and polite.
Talking to Adam reassured me that here is a person who takes is role responsibly and with full commitment......rare qualities in this day and age.
Adam came across as having full knowledge of the workings of his company and not shy but humble enough to say that some processes and procedures could be made better and more user friendly.....i.e working progress to improve rather than to stagnate and deteriorate.
A pleasure to work with Adam.

This company is so dishonest and untrustworthy on so many levels. To write a honest review of this company and the staff behaviour would take me a week. So let it be known that my review in a nutshell is. Why this company hasnt been the subject of a chanel 4 documentary is beyond me. I would like many others have given no stars if I could. Avoid Avoid avoid

I am a Leaseholder in Keybridge and always had a good experience with YY Management. Our development is kept in great condition and I have always found Adam to be responsive to emails. We’ve a all heard horror stories of Management Companies and extortionate Service Charge increases, but that hasn’t been our experience with YY in Keybridge.

I’ve had an excellent experience working with Adam Azoulay member of Y&Y Management ltd. From the start, Adam has been incredibly prompt in replying to all my queries, always responding quickly and efficiently. His knowledge of the processes and his willingness to assist have made everything so much smoother and less stressful. Adam is not only professional but also genuinely helpful — it's clear he cares about delivering a high standard of service. I truly appreciate his support.