Zenbedrooms Reviews 

801
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The mattress is really great as the other reviews say, we love it. The delivery was a bit tricky though, the Fedex just left it on our porch which I know most people don’t mind but it was a bit annoyi... See more

Rated 5 out of 5 stars

Ok, so I bought the Zen Luxury Memory Foam Mattress through the groupon deal they sometimes have running. A brilliant price at $399 for a King considering some of the big branded bed in a box guys lik... See more

Rated 4 out of 5 stars

Delivery was exceptionally fast and efficient. The foam wouldn't completely expand when it arrived though which was a concern. I got hold of customer services and they were very quick to respond. Huge... See more

Rated 5 out of 5 stars

Great mattress. I’ve had memory foam mattresses before and have always like them but this one feels like an advancement on my other ones. Recommended!

4.6

Excellent

TrustScore 4.5 out of 5

801 reviews

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4.6

All reviews

(801)

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Rated 5 out of 5 stars

Extraordinary Customer Service

I have been blown away by Zen Bedroom's fantastic customer service. I had an issue with something and a customer service representative got in contact with me and immediately resolved the situation. This is not your ordinary company! They care about each and every one of their customers and make you feel special and important. Thank you for the quality of service you provide.

December 9, 2013
Unprompted review
Rated 5 out of 5 stars

Love this mattres pad!

I got the 2" mattress pad. I was a little hesitant with some of the other reviews, but the pad came very promptly and I was kept up to date with frequent emails.
I'd highly recommend this pad to anyone who is looking to make an improvement to their existing bed.

December 9, 2013
Unprompted review
Rated 5 out of 5 stars

saved my marriage

I was very skeptical of a topper for my mattress but I am glad I bought this one. I have had 4 mattress in the last 10 years due to my husband's back issues. He has to have it rock hard where as I like it softer. We thought a number bed would solve our issues but that was not the case for me. I tossed and turned all night and never felt like I slept that is until I slept on the 3 inch tempered topper. This item saved me from having to buy my own bed and sleep in the spare bedroom. I did not notice a smell like some have reported but I was a little frightened of how the mattress came rolled up and all out of sorts. Trust me just roll it out and it will go to its original shape within 12 hours. Best investment I have made to stay sleeping next to my husband.

December 9, 2013
Unprompted review
Rated 2 out of 5 stars

Comfortable, but not the product that was promised

The LivingSocial voucher I purchased was for a 2" topper with a zippered cover. The product I received did not come with a cover. When contacted, the merchant admitted to an incorrect link in the offer, but my request to send a cover have been unanswered. The topper IS comfortable and I haven't had any issues with it.

December 9, 2013
Unprompted review
Zenbedrooms logo

Reply from Zenbedrooms

Dear Lisa,

We are very sorry for any inconvenience caused. Unfortunately the Luxury 2" Memory Foam Mattress Topper comes without a cover and a spare covers are not availble for this type of mattress toppers.

Kind regards,
Zen Bedrooms

Rated 5 out of 5 stars

Wonderful!

Purchased the memory foam mattress topper for my daughter who has scoliosis. My father came to visit for thanksgiving and used my daughters bed. He loved the mattress topper and said he slept better than he had in a long time. We're getting him one for Christmas.

December 8, 2013
Unprompted review
Rated 5 out of 5 stars

Love my new mattress cover!

I got a great deal on my Zen 3 inch King size mattress cover from GroupOn and I cannot recommend it enough. My back does not bother me anymore or hurt when i first wake up. I received my order sooner than expected and the minimal contact I have had with Zen I found them to have prompt and courteous support. Thanks Zen!
Josie

December 6, 2013
Unprompted review
Rated 2 out of 5 stars

HORRIBLY SLOW AND TERRIBLE COMMUNICATION, Great mattresss

I originally ordered my mattress on 10/27 and just received the mattress on 12/2. Not only was this a horribly long time, the communication from Zen was terrible. I was told to expect email communication within 2-3 weeks, and received none. I then was told to expect the shipping information within another week, and received none. When I inquired, I was told that there was a delay. And that was all. After another week I finally received a shipping notice and tracking number. Once the mattress was actually shipped it took less than a week to get to me.

If I had known from the beginning that it would take this long, I would have been fine with it - but Zen lied, mis-led, and provided no communication throughout the process.

I have had the mattress for 2 nights now and it is great. High quality, and extremely comfortable. I purchased the Luxury Memory Foam with Cooling via a Groupon.

December 4, 2013
Unprompted review
Rated 5 out of 5 stars

Zen King Size Mattress FIT FOR A KING

Delivery was prompt and the mattress was more then expected in size and the quality.My wife and I were pleased with the purchase and the ease in which everything was handled. If future purchases in bedroom items occur we will definitely look to Zen first !!

November 30, 2013
Unprompted review
Rated 5 out of 5 stars

I Shall Call [It] Squishy!

We desperately needed a new mattress, as the one in the apartment we're renting was so old you could feel each individual spring and it needed two duvets under the bed sheet to be bearable. We both said we'd try the double mattress as it was on offer for an excellent price and memory foam has a lot of advantages. There was a little confusion regarding delivery, but it was only delayed by a day and was nothing compared to the reviews I had read about waiting weeks for delivery. Mattress was quite uncomfortable when it was first tested (freshly unrolled) but was comfortable enough a few hours later and was very comfortable a few days later. Since I've never used one before it may have just taken me a while to get used to it.

Overall very happy with the mattress, it's not too hard to cause discomfort and also not too soft to make one feel confined or feel as if one is sinking. Delivery was very quick relative to the product and I'm very glad we chose to buy it.

November 27, 2013
Unprompted review
Rated 4 out of 5 stars

Finally a good nights sleep!

We bought a king and placed it on top of our existing box springs. It seemed a bit hard at first so we added our king gel mattress pad and now we love it!

November 26, 2013
Unprompted review

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