Zenbedrooms Reviews 

This company was so easy to deal with. I received my mattress within a week just before I was about to go away. I had a couple of emails with customer service and they were very responsive and very quick.

I would easily recommend this company to a friend.

This bed is amazing. I have lower back pain and it has made a world of difference. Since sleeping on the Zen mattress I haven't worked up with back pain it's been over 6 yrs since that's happened. This bed will change your life and the customer service was excellent too. Fast shipping!

The mattress we received is comfortable (but the firmness took some getting used to). My wife likes it hard, though, so she's quite satisfied. Just had to slowly ease in and adjust, and now we sleep like professionals.
The temperature problems I've heard about aren't any trouble for us--we are Goldilocks in this bed.
Had great experience incorporating another person into it, when I contacted customer service and had all my questions answered. Our needs were well met.
Overall, we are very satisfied. Happy to have done it with Zen Bedrooms.

Bought with an onlnie coupon deal. had king bed delivered to my Brooklyn apartment. Great bed.

very good quality and very quick service. i would recommend it to anyone.

delivery excellent product excellent. would definitely recommend.

The mattress is so hard it is uncomfortable. I contacted Zen and was told that there was nothing they could do. I would have to pay to send it back. That is obviously not an easy or inexpensive thing to do. I asked for them to at least send a mattress top to no avail. I saved up for this mattress and I am truly disappointed. I am going to try and sell it on Craigslist. Do not buy from this company. It is a waste of time and money.

We sleep more, wake up refreshed and energized and would highly recommend this mattress to any and everybody!

I ordered myself a luxury mattress and it took 6-7 weeks to even get a confirmation and shipment information, when the website claims I'd get it within 2-4 weeks. I had to email the customer service to remind them that they've forgotten about my order (which they never admitted to). I thought I could over-look this because I wanted to order another one for my in-laws. When I ordered another one for them, the order came in quickly to my surprise. However, when the package was opened, we found out the mattress we received was not the size we ordered. Emailing their customer service email back and forth and back and forth about this mix up, they requested for pictures and verification.
It just got so tiring and frustrating after a while you realize that the emails weren't going anywhere. At first, I was reassured a replacement mattress would be sent out that same week. I was later told I would not get a replacement mattress until I provided specific pictures of the mattress. At this point I was already mad that I have to deal with their mistake. It's not my fault they sent out the wrong mattress; it's not my fault they did not specify exactly what they needed, and it's not my fault they can't keep track of what they're doing. Upon going back and forth about what was needed, I got fed up and asked to speak to someone hire up than them. I was told they do not have that option available. That's so unbelievable! And to top it off, the replacement mattress that was "supposedly not to be shipped out until I sent pictures," showed up without their knowledge.
I've asked and asked what was going to happen to the mattress that originally showed up, and I have not received any answers. The only answer I've received is "hold on to it". For what? I do not need this mattress; I do not want this mattress, because I did not order this mattress! And yet, they expect me to "hold on" to this mattress? Believe me, I've tried being an understanding customer, but they have taken it too far. It's been four weeks since I first contacted them letting them know I received the wrong mattress and they still have not given me any information on how they will handle the mattress that I did not order.
Sure, the mattress itself is great, no doubt, but I rather deal with another company who knows what they're doing and have the right information about their orders. Not some random people who are just trying to cover up their mistakes and waste my time. I'm moving on, no thank you Zen Bedrooms.

Feel benefit throughout the day.....really great for shoulders and back.

I love my new bed. I've never had a memory foam bed before and so I was a little worried about it. Not anymore. It's so comfortable. Just the right amount of firm. Customer device was great. Received my bed in the time they said I would. No complaints.

I initially made a mistake and ordered the wrong size matress. Customer service responded quickly and accepted the matress back and worked hard to get the right sized matress to me. Just got my tracking number and its on the way!

Absolute superb bed. Great communication and quick delivery. Would definitely recommended :)

I would never recommend nor use Zen again.

couldn't believe the memory foam mattress,would be that comfortable and warm as well.i would highly recommend zenbedrooms for service,quality and price,what more could you ask for

Was a bit apprehensive as I had read mixed reviews about problems with delivery issues. Our mattress was delivered speedily - just one complaint however - it was delivered to our neighbour's house two doors away and it took us at least 24 hours to discover the mistake. In any case there was no harm done and we are very happy with the mattress.

We had a queen size sleep number bed that we liked but when we saw this bed on Moolala we decided to try it in king-size. Oh, wow, are we happy that we did. It is so comfortable and we don't disturb each other moving around in the bed or getting in and out of it. I sleep so much better than I have in any other bed.
It came in a small box for a king-sized bed but it opened out easily when we pulled the shrink-wrap off. It didn't even have any creases after it fully expanded. It is easy to move around and we were worried that it would shift around a lot since ti was so light but it doesn't move around.
WE LOVE IT!

I got a great deal on my bed through a groupon style deal. The bed did take about 3 weeks to get here but I was well aware that it would take that long. My wife and I love the bed and have zero complaints. Have recommended this bed to several of my friends.

We found that the feel on the bed is different but more importantly to my wife and I, it's considerably better than our previous mattress!

I found a glitch in the ordering process (but I can't remember the details) but I was able to figure it out.