Zepto Reviews 

Worst experience with Zepto! I ordered a concealer and yes, they delivered the correct item, but the shade doesn’t match at all. What’s the point of selling makeup online if there’s no return or exchange option for shades? Totally useless policy. Customers are just stuck with a product they can’t even use. Very disappointing and I don’t recommend buying cosmetics from Zepto.”

Food seems good but electronic goods are not up to the mark

Yesterday at 11 am i have placed an order of 4 sweetcorn in which instead of sweetcorn they delivered me baby sweetcorn and another one i have placed order on 8:37 of 2kgs mosambi in which I have received totally damage and rotten mosambi when I report issue they are saying ur account is in under suspicious activity we can't proceed ur request what's the logic i mean u have delivered damage and rotten items and ur saying that ur account is in under suspicious activity iam going to file and complaint soon all ready I have file my complaint to my state food safety department and it's commissioner soon I will file and offline complaint and i will in consumer court also in fssai also it's almost 35 hours completed didn't receive any refund and i have gmail them for more than 47 times this is how zepto is treating to their account

Absolutely terrible experience – avoid at all costs!

I’ve ordered multiple times and almost every time I received damaged, poor-quality, or completely unusable products. It feels like they have zero quality checks in place. What’s worse is the refund process – it's slow, frustrating, and often leads to nothing. You keep contacting them, and they either ignore you or give generic replies without actually solving the issue.

This isn’t just a one-time problem. It’s a pattern, and I truly regret trusting them again and again. No customer deserves to go through this kind of experience.

I'm writing this review to warn others – please don’t waste your money or time. Look elsewhere for reliable service and better customer support.

You deserve better than this.

They deliver bad products rotten fruits curdled milk and not even resolve the issue

ASS COMPANY WORKER RIGHT VIOLATION
Tried to work for them and the existing workers kicked me out??? The manager kisses their workers asses cuz he fired me cuz of their harassment. what kind of working conditions do you offer an employee. Horrible horrible horrible. needs to be taken to the courts for worker rights violations.

Various products in 1 website, easy to navigate and super saver option is very useful for bulk orders.

worst service as a food delivery app!
costing you a bunch of fees still don't provide any service.....
and when you start complaining they will make your account on hold and confiscate your own money that you recharged in zepto account😡

I ordered milk from Zepto around 2 AM, and right after receiving it, I started making tea. To my shock, the milk curdled immediately — it was completely spoiled! This is not the first time either.

Honestly, there’s barely a day when I don’t have to complain about expired or stale products — whether it’s spoiled milk, rotten vegetables, or expired groceries. How is this even acceptable?

Zepto seriously needs to improve its quality control. Fast delivery means nothing if you're delivering things that belong in the trash. I’m extremely disappointed and would not recommend this service to anyone until they fix this.

Zepto **is a master at deceptive promotions and ignoring customers**! If you’re considering using their service, **beware of their shady tactics**—because once they trap you in a misleading offer, **they’ll refuse to fix their mistake**.

🔴 **False Advertising** – Zepto launched a **Supersaver offer**, promising high-value rewards after five orders. **Midway through the promo, they changed the gifts without notice**, leaving customers stuck with unnecessary orders they wouldn’t have placed otherwise.

🔴 **Customer Support is Useless** – I’ve sent **over 10 emails** requesting a refund because Zepto’s **bait-and-switch tactics** made the original offer invalid. Instead of resolving my issue, **they keep copy-pasting robotic responses**, pretending to care but doing absolutely nothing.

🔴 **Fake Call Excuse** – They claimed they “tried calling me” at **7:26 AM**, despite saying their calling window is **9 AM to 9 PM**. Clearly, they never intended to actually talk—just another excuse to dodge responsibility.

🔴 **Zero Refund Policy** – Even though they **changed the terms midway**, they **refuse to refund the orders placed before the switch**. If an offer is misleading and changed unfairly, shouldn’t customers get their money back?

⚠️ **Final Verdict: Do NOT trust Zepto’s promotions unless you enjoy being scammed!** Their support team will **ignore your complaints**, and you’ll be stuck with orders based on fake promises. If you’ve been cheated by them, **report your issue to the National Consumer Helpline (NCH) or NCDRC**—because Zepto will never own up to their deceptive practices!

Always cancelling COD orders then why you keep that option.

Hi team,

I have booked a Ptron bluetooth earbuds but I just received but item is missed instead of 2 buds and device received only 1 earbud but remaining items is not received.

I will post in Social media all this kind of scams, if I don't get resolution for this

Ticket id:-Ticket No:742655493243

RMN Number:-9844877432