Zizzi Ristorante Reviews 

749
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, noting staff inattentiveness, rudeness, or long waits to be seated or served. People frequently found the food quality disappointing, describing dishes as cold, tasteless, or having very small portions. The overall atmosphere was also a concern for several patrons, with mentions of cold restaurants or disruptive noise. However, some customers also noted positive aspects of their visits. A number of people praised the staff for being amazing, attentive, friendly, and accommodating, highlighting excellent service from specific individuals. Others enjoyed the food, describing it as delicious, hot, and of good quality, with some particularly recommending certain dishes like pizzas or garlic bread.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising excellent service, friendly staff, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the food as... See more

Product

Customers had ambiguous experiences with product, with some praising the delicious food, amazing desserts,... See more

Staff

People report ambiguous experiences with staff, with many customers praising the friendly, attentive, and... See more

Location

Reviewers highlight ambiguous aspects of location, with many mentioning specific branches across various... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Excellent all round BUT! What ruined it for us was the anticipation of tips..... The food was expensive which we expected as it is London and we were day trippers there, £82.94 for a main mea... See more

Rated 3 out of 5 stars

Zizzi Westfield Review I'm not really a fan of Italian food. But just food in general. We had a pleasant enough evening, but service could have been better. I liked the opti... See more

Rated 2 out of 5 stars

Booked a table for a special occasion. Arrived early and advised we had a table booked. Female member of staff wasn’t interested and waved us to our table. Waited 20 minutes to be served as someone el... See more

Rated 2 out of 5 stars

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless... See more


Company details

  1. Restaurant
  2. Italian Restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

749 reviews

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1-star

No history of asking for reviews

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2.6

All reviews

(749)

69 reviews in the last 12 months

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Rated 2 out of 5 stars

The starter was cold and overcooked

Sutton Zizzi’s The starter was cold and overcooked. We were so hungry that we ate it. Complained to the waitress who apologised but didn’t seem to care. Main meal ok but the spaghetti bolognese was a small portion, and no garlic bread with it. Chicken Milanese was overcooked and dry. Best part of the meal was the red wine. We complained again at the end but they didn’t seem to care. They do Blue Light discount but I was told they weren’t accepting it. Won’t be going back very disappointing.

December 27, 2024
Unprompted review
Rated 2 out of 5 stars

Visited Zizzi Port Solent dirty, shabby, and sub standard!

Visited Zizzi Port Solent, not the best experience, staff were friendly and polite but the food was sub standard, calamari was cold and chewy, pigs in blanket bomme only partially heated, lobster pasta didn’t have any lobster in it. Overall the restaurant looked shabby, and toilets disgusting with pee everywhere in the gents. Not the standard we were expecting from a Port Solent restaurant! Sorry wont be going back or recommending either.

December 23, 2024
Unprompted review
Rated 3 out of 5 stars

My sister & I went for our traditional…

My sister & I went for our traditional zizis visit in princes sq Glasgow, on Sat 21st Dec, it will unfortunately be the last, we were informed we had our table for an hour. Our server said ,oh the food comes out very quickly,my sister says,but I don’t want to eat very quickly. The food as always was fine but the visit was spoiled by having one eye on the time rather than relaxing, so Zizi,get more customers through with your new hour slot. We are two that won’t be returning.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Booked a table in Winchester

Booked a table in Winchester, welcomed warmly and promptly.
Food was served hot, and all the servers were friendly. Apologised that they did not have the deserts we wanted.
Only issue i have, as always with any eatery is the price of soft drinks. Near £4 for a coke. You can go to a shop and buy a 2ltr bottle for 50% less.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Delicious food and friendly service!

We had lunch at Zizzi's SSE Odyssey Belfast before Disney on Ice and the dinner was delicious and service very friendly. Sean managed the long line very well and was friendly talking to all waiting customers. He asked about dietary requirements and I was impressed to see an extensive menu for vegans. The food was delicious and arrived quickly. The customer service staff were polite and friendly despite the busy atmosphere. The restaurant and bathrooms were very clean too. All round great experience and special shout out to Sean who is a credit to the team.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Leith Zizzi 👍

Leith Zizzi, second visit, food and service very good and thanks to Linda and her colleague for their courteous attention on this visit on 26 Nov 24.

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order online

Placed order online, called the Zizzi Cutty Sark a second later after placing the order to request the food not to have a particular ingredient. They agreed and said they will let the kitchen know. Food arrived with that ingredient on it. Called Zizzi Cutty Sark back and advised my order was wrong. The person in charge said as the food was already made could not do anything about.
The food also arrived not hot, and looked as if it didn’t just come out of the oven but had been sitting there for quite some time.
Poor customer service and very rude staff.

November 24, 2024
Unprompted review
Rated 1 out of 5 stars

Would definitely not reccomend

Would definitely not reccomend, we visited Sunday 17th November. My husband had Chicken Milanese, the chicken was greasy and overcooked. My carbonara was bland and tasteless. The staff were uninterested, we had to find cutlery and salt and pepper from another table. Service was very slow even though it wasn't busy. The poor quality of the food and service does not justify the cost.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a takeaway from the Salisbury…

Ordered a takeaway from the Salisbury restaurant via Uber.
2 x Six Layer Lasagne and 1 x Carbonara.
Each was £15, and it came in a small container for each which was only half full. Child portion sizes for Adults at a huge mark up.
Disappointing for the size and cost.

November 9, 2024
Unprompted review
Rated 2 out of 5 stars

All OK until new payment system..

My son and I visited for the first time. We had pizza, just Ok nothing special. Our bill came to £36 which was OK. however we had to pay by card not cash and then the waitress said you have to leave a tip and showed me on this tiny phone a slide rule. I said I could not see that easily and did not understand what she said. I asked can I just give you a cash tip, as I always like to tip. I was told no and she said just put your finger on the slide rule. I just did as she said and then paid but later on when i got home I realised a tip of £19 had been added. I was shocked as I don't mind tipping at all but this was unbelievable. All I would say is take care and watch for that slide rule on their very small phone style equipment. It should just be a standard 12.5% tip. This was the first time I had paid on one their phones like this and the waitress did not really explain what was happening. Some of us old ones are not that tech savy with your new payment equipment methods.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Such a fantastic lunch at Zizzi…

Such a fantastic lunch at Zizzi Whitstable yesterday with my 3 daughters and my parents… Stuart L was really friendly, attentive and indulged the girls with extra cheese - thank you Stuart for making it so special!!

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Massive shout out to fernando from…

Massive shout out to fernando from Cardiff mermaid quay

What a great human being , me and the other half AKA the wife went there for a meal today

Great food , good place , best part though is being Hosted by fernando , what a great young man , he worth the visit just to experience meeting him

We will pop back again

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

Zizzi bexleyheath

Zizzi bexleyheath. It took 40 mins for the starters to arrive and the restaurant is not even half full. As I write this I am still awaIting my main course and I've now been here for an hour and a half. This is such poor service I won't be comming here again.

September 28, 2024
Unprompted review
Rated 2 out of 5 stars

Not a fan

Not a fan. The starter, fine. Mains? Meh. My Ragu wasn’t great. The pasta was half cooked and nearly cold as I imagine it had been sat waiting for my partners calzone to be cooked. A very feckin expensive Ragu for what it was too!!! Saying that, the whole menu is over priced to be honest. They didn’t have the raspberry and white chocolate tiramisu that was so openly advertised as ‘new’ ‘wow look at this’ which was disappointing. The cheesecake had a wet base and the latte I ordered was very bitter. Not worth the money we spent at all.
Oh. The place was cold too. I expect a restaurant to be a comfortable temperature, seeing as there’s people and cooking going on.

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

We visited the Bexleyheath Zizzi

We visited the Bexleyheath Zizzi, Luke was really helpful, we had a special offer as it was hubby's birthday but it wouldn't work. No problem, Luke patiently resolved the issue. Hubby really enjoyed the sticky pork pizza with honey. I had a taste and was impressed. Overall the meal was very good value. Lovely service from Luke made a really pleasant evening

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

What went wrong

What went wrong? Everything!
Looked at the allergies list - only contains 14 items, no information on my intolerance/allergy (onions, shallotts).
Main course - the server couldn't tell me what was in the sauce, made no attempt to find out.
OK, Plan B: Please could I have the Chicken & Prosciutto salad but without tomato and avocado, and no dressing - in other words green salad with the chicken and crispy prosciutto. Server said no. Couldn't alter the dish, it "wasn't allowed". I said all I'm asking is that you leave out two items - not difficult. Flat "No".
Server offhand well beyond the point the rudeness.
I ended up with a bowl of chips - nothing else because there is no list of ingredients, the server was unhelpful to the nth degree. Novel experience - going out for a meal and then coming home to cook.

September 7, 2024
Unprompted review

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