Terrible customer service. 3 days waiting on their 'live chat support' still not getting anywhere
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See what reviewers are saying
I sign up - and never get the verification email. I contact support, and spend almost an hour on being allowed to become a customer. And I have to give up. Those guys cannot solve simple issues!... See more
We have been using this for sometime now. So far we find it useful and reliable however occasional breaks in connection does happen. Our staff use it mostly on their mobiles and reported some connec... See more
Company replied
After i cancelled my subscriptions and site was offline, they still kept charging my paypal account for almost a year. After i contacted them, they waisted 30min of my time and just kept repeating... See more
Company details
Information provided by various external sources
Affordable Live Chat Software that can help boost your sales revenue and improve customer satisfaction! Provide sales customer support with Zopim and watch your sales surge. Zopim Live Chat is used by many blogshops, ecommerce, web hosting, realtors, travel, education sites and custom software vendors
Contact info
401 Commonwealth Dr, #07-01 Haw Par Technocentre Lobby B, Haw Par Technocentre, 149598, Singapore
- +6565705494
- support@zopim.com
- www.zopim.com
2.1
Poor
109 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Easy to use and with many features
I think Zopim is intuitive to use and with many features that makes it very complete. Its layout and customization are great. To me it's the best online chat in the market.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Antonio,
Thank you for your good words. We are improving the product over time and will introduce new features to serve you better.
If you need any help, feel free to drop by and have a chat with us on our website.
Best Regards,
Team Zopim
It's ok will do for now
The chat alerts come in late so I miss them sometimes frustrating but I'm on the free version. Maybe that has something to do with it. Idk what the experience is like for our mobile shoppers. Wish I did. Wish there was more options.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Miriam,
Thank you for your valuable feedback. Although you are on a free version, the system should deliver the chat alerts in time. One of our staff will contact you shortly regarding your problem.
Our chat widget is one of the few that works perfectly on mobile. You may visit your own website and give it a test.
Should you need any help, feel free to drop by and chat with us on our website.
Best Regards,
Team Zopim
Reply from Zopim
Hi Cygnus,
Thank you for your feedback :)
Best,
Team Zopim
Reply from Zopim
Hi Louis,
We love our customers too! Thank you for using our product.
Best,
Team Zopim
Maravilloso !
Yes, i spoke with my family thay your fabulous sistem .
October 31, 2014
Unprompted review
Good Tool
Pull in future customers to your business. Communicating in a non threatening and relaxing method usually produces results and open dialogue. Get hooked up today.
October 31, 2014
Unprompted review
Reply from Zopim
Hi,
Thank you for your feedback. It's very flattering to know that our customers love the product.
Best Regards,
Team Zopim
More offline options + bigger notification
two things need improvement:
1 - The notification that pops up saying i have a chat needs to be increased. i listen to music and that one small box that says i have new chat i cant catch it with my eye. it needs to be bigger and stay longer. Im missing about 1-2 connections each day
2 - needs more offline abilities. for example if im not around or offline can it be connected via text in real time? My AIM is like that, so when i log off my messenger i can continue any convo.
October 31, 2014
Unprompted review
Reply from Zopim
Hi,
Thank you for your valuable feedback. We have relayed your message to our Product team for their consideration.
Should you need any other help, please feel free to reach out to us via chat on our website.
Best Regards,
Team Zopim
Integration with Zendesk is perfect
It's fully functional and simple. It would be great to have an intermediate price between the free plan and the first payed one.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Damian,
Thank you for your feedback. It's great to know that you like our integration with Zendesk. I have taken note of your suggestion on pricing and will relay the message to the team.
Thank you once again.
Best Regards,
Team Zopim
A good Chat
We use the free account, it works good, but sometimes I would like some to have the paid version, but now its OK, but we think about it.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Maarten,
Thank you for using us and considering to upgrade to the paid version :)
Best Regards,
Team Zopim
Very good
The only observation is that the translation in spanish is not so good.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Susana,
Thank you for your feedback. We are aware of the imperfection in the translation and are working to revise the translation.
You will expect to see better translation in a couple of months.
Best Regards,
Team Zopim
The best live chat that I tested to my Website.
I like So much, unfortunatly to open more than one chat you need to pay :/ But until now, the free version is working well to me...
October 31, 2014
Unprompted review
Reply from Zopim
Hi Patrick,
Thank you for your feedback. If you have a small amount of traffic, our free version would be sufficient to handle the chats.
If you have any question, feel free to reach out to us via chat on our website.
Best Regards,
Team Zopim
Satisfied with the whole experience
I started using Zopim two months ago for my e-commerce website, and I'm very satisfied with the whole experience. I highly recommended it.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Saas Saout,
Thank you for trusting and using us on your website :)
Best Regards,
Team Zopim
Reply from Zopim
Hi Cindy,
Interesting comparison. We are glad to hear that you love our product! :)
Best Regards,
Team Zopim
Amazing!
I love Zopim, apart from the analysis of the data, I can interact with my client as never before.
Thanks a lot.
October 31, 2014
Unprompted review
Reply from Zopim
Hi Carla,
Thank you for your good words.
Best Regards,
Team Zopim
It really help my website
I met this kind of chat in another website, and I thought i really need this, so, when I change my website, I asked for this, and this are helping in my bussines
October 31, 2014
Unprompted review
Reply from Zopim
Hi,
Thank you for choosing Zopim Live Chat to communicate with your customers. We are glad that our product has helped your business.
Best Regards,
Team Zopim
Perfect for starting up with your website
Great value and I was not expecting this much to be honest. Set up straight forward and free for 30 days. I am on big commerce platform and it took couple of minutes to set it up.
I will be moving into paid version soon.
Well recommended
October 31, 2014
Unprompted review
Reply from Zopim
Hi,
Thank you for your good words. We are glad that you like our product and is considering to move into paid version.
Should you need any help, please feel free to drop by our chat at our website.
Best Regards,
Team Zopim
this exspacially chat
for my website is a wordefull experiece for the customer and for me
October 31, 2014
Unprompted review
Reply from Zopim
Grazie.
Con i migliori saluti,
Team Zopim
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